It's been a long day, even longer because of my interaction with Mohr's. Several moths ago, I had an object in my tire. A national car repair business refused to repair it because the tire- manufacture date was beyond what their corporate policy allowed them to repair. (They quickly advised me that they could sell me a new tire.) There was plenty of tread left on the tire, so I was determined to repair it. Though I was certainly not fan of John John's Automotive (the business bought by Mohr's), I decided to give them a chance. Perfect service! They removed my tire, repaired it and had me on the road in no time.
So when I needed a diesel exhaust installed on my truck several months ago, I called Mohr's to ask if they did that sort of work. They told me they did, so I had the part ($3,500!!) shipped directly to Mohr's. They quickly replaced it and I picked up my truck. (Another long story about their odd refusal to cooperate in shipping back the core). They next day, it was obvious that my truck was not running.correctly, so I returned to Mohr's to have them re-examine it. After quite some time, the dark headed guy with the beard in the office told me about their diagnosis and informed me it would be almost $1,800 to repair. This on top of the $2,000+ cost of the exhaust installation.
I agonized over whether to entrust my vehicle to the garage that I suspected had caused the problem, so I decided to limp the truck to a diesel mechanic in Crestview. They put it on a lift and found that an electrical connector had been broken such that it wouldn't "click" into the receptacle and retain the connection. The connector had to be removed to install the new exhaust, so it was definitely the fault of Mohr's. The diesel mechanic charged me $157 for the repair.
I called Mohr's to tell them of their damage to the vehicle and subsequent (and expensive) misdiagnosis, fully expecting a defensive denial of responsibility. Instead, the young lady in the office told me, "We sincerely apologize and hope you will give us a chance to re-earn your trust." I was greatly surprised and impressed at the response. So much so that I didn't write the scathing review I thought they richly reserved.
So this morning, i realized my truck was rapidly leaking.diesel fuel. I made it to Mohr's before running out of fuel (about 1130) went inside and explained my problem to the owner. He told me it was Friday and it would be several hours before they could look at it, no earlier than 2:30. I thought, well, my dumb luck. What else can i do? While I waited for my daughter to arrive from Pensacola, I waited in the waiting room. About 1 o'clock, I got bored so I walked outside to see if they had gotten to my truck. They had moved it to the back lot, but not into the work bay. With nothing else to do, I stood outside the door and watched the mechanics working. After about 20 minutes the dark haired bearded guy from my previous visit walked into the work area. Noticing me just standing around outside, he asked "what do you want?" and I told him I was just waiting for my truck to be diagnosed. I told him that I noticed only two mechanics working in the eight work bays and that I was not hopeful that my truck was going to get diagnosed today. He then POINTED HIS FINGER AT ME (!) and said that they did not guarantee they would be able to look at it today. I asked him not to point his finger at me. He replied that he had not pointed his finger "like that" and told me I could always just take my vehicle and leave. I replied that, come to think of it, I would do just that; please bring my truck from the back lot.
Resolution: I took the truck to another auto repair shop a couple of miles down the road. He quickly diagnosed it as a cracked fuel filter housing and located a new part at Advanced Auto Parts a quarter mile away. Because it was nearly 2:30, my daughter and I drove to get the new part while he removed the old one. After we returned, he had the new part installed within 30 minutes, then tested it for leaks. No leaks and I was back on the road. Go Beachside Auto Repair!
Mohr's squandered their opportunity to re-earn my trust. Why they would tell me they could get to my vehicle when they only had two mechanics working, I have no idea. I understand the job market is tight and they are unable to adequately staff their business but misleading me is beyond the pale. And pointing a finger at me? No thank you. I don't tolerate that or anyone snapping their fingers at me. Im never trusting my vehicle to Mohr's again. read more
