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    Scouten's Automotive Services

    5.0 (2 reviews)

    Services - Scouten's Automotive Services

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Scouten's Automotive Services Photos

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    4 years ago

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    Whitesboro Frame & Body

    Whitesboro Frame & Body

    (14 reviews)

    I'm over the Top ecstatic about the level of craftsmanship that this business did to my car. I'm…read morereally at a loss of words of how happy I am of how you treated my car and how beautiful my car is again. Thank you so much for making my car beautiful inside and out. my Subaru Impreza is beautiful again.

    There is no other place to look for an auto body shop in the Utica/Rome area. Bill runs the place…read morewith as much care and concern for each vehicle that comes in, as if it were his own mother's vehicle. No exaggeration. I had repairs done a year ago when someone hit me, and he was thorough and did excellent work. This year, during a snowstorm, when a tree hit me (pesky trees jumping out and hitting our cars is a big problem in Central New York), I once again took it back knowing I'd have tremendous work done. I was not disappointed. Even a minor dent I put in the truck loading a hay bale was fixed (without me asking, or being charged) so that the truck looked like new. The cherry on top is the detailing they do to the inside of your vehicle - whether it was related to the damage done or not. It's like you're getting a brand new vehicle when you pull out of there. Mary Lou and the rest of the front counter staff are tremendously friendly, and keep you informed all along the way. This place is the example for how every business should operate with regard to customer service. I'd give them 10 stars if I could. They're just that good.

    Davidson Collision of Watertown - Dripping where my hand sanitizer was squirted and never wiped.

    Davidson Collision of Watertown

    (22 reviews)

    My car was being repaired for 39 days. I understand there are order delays but I received nothing…read moreon the app that's supposed to keep me updated. When I received all my paperwork from the work done, my mileage documented is more than I even have on my car to date?? I felt like it was not an issue to get my car fixed in a timely manner. The best part is, we were told it would be a bit later before my car would be ready, due to the car being "detailed " because we waited so long for its return. The car smelled clean but the car looked basically untouched. You could see spray marks on the dashboard not even wiped and the floor pads were all mud. Ridiculous! The computer screen smeared. Very disappointing seeing I bought the car there in March.

    Second time dealing with the Davidson companies and would never recommend them to anyone. They take…read moreforever, constantly give excuses why their services take so long. This isnt a "waiting on parts" issue either as we know the parts were received because of the SAME text over and over saying Great news! We have received all the parts....for 3 weeks. Perhaps stop taking in so many vehicles at one time and you could exactly finish a job in a timely manner. A bit more transparency and honest vehicle updates would make this better as well. Receiving the same text messages over and over just make customers more upset knowing absolutely nothing has been done with the vehicle since the last 5 messages with the same update were sent. Perhaps actually calling your customers with regular updates would make your customers trust you more. Having a vehicle for going on two months for minor damage when parts were all received over 3 weeks ago is insane....especially considering the amount per hour you are charging for labor. And getting messages from your dealership while my vehicle is there asking me if I want to buy a new one is BEYOND LAUGHABLE. Your collision center and service center make me want to run far away from buying a vehicle from your company. Sure I am just one customer and you likely dont care if you lose out on one customer but I will be sure to share my experiences with everyone I know and on all platforms. No one should have to deal with this.

    Scouten's Automotive Services - bodyshops - Updated June 2026

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