Terrible service, work not finished on time. Cancelled appointment due to parts not arriving on the day the work was supposed to start, only to reschedule and have the car sit there in their lot without work being started. Body shop manager Tom Longo stated 10 working days for repair, now going on week 3. Save yourself time and trouble and go elsewhere, also remember that this garage is owned by Scranton Dodge, and go elsewhere when looking to buy a car, because they don't seem to care about customer satisfaction either!
I spoke with the owner a Mr. Pompay, who was apologetic but that does not make matters better. We agreed that his staff needs to improve it's customer communication skills. All I wanted was a phone call telling me my car would take longer than anticipated, that was all. I was promised my car would be ready by Tuesday May 22 2012, we will see.
This repair by industry standard should have been 7 working days, not 16!! They have had my vehicle since May 1 2012, if you are reading this, I would reconsider using them for service. (I will update this as needed) read more