Your guy walked out on me saying he was going to "pass" after I told him I needed a quote and a…read morecopy of the companies insurance to secure the loan at my bank for the windows after grilling me about the interest rate my bank was giving me and making me very uncomfortable.

We entered into a contract 4/1/21 with Champion Windows to replace all of our windows. The windows…read morearrive to be installed in Aug 2021, but half of them did not fit so they had to be reordered. In addition to them not fitting we question the actual workmanship of the window sashes. The welding was bad, there was plastic that was cut in certain spots that was sharp on handles, there were gaps, holes, and many more issues with the actual quality of the product. Over the course of the next 6 to 7 months the company came to install the windows that have been ordered only to find out that windows have been ordered the wrong size again. I think we had a total of five or six service visits where they attempted to install windows, they did not fit, and none of the windows were still fitting. When they came to install the windows at the second service appointment they actually took all of our old windows out, so even the sashes that did not fit were left despite the fact that there were gaps and areas visible to the outdoors because they were so small. They attempted to fix it with blue painters, tape around all of the edges of our windows for months because they could not get the measurements correct. It was during winter and to date we have many bad drafts with the windows. Things became so out of hand that in Dec 2021 we met with the regional manager who came from Ohio to our home in Michigan to look at the windows where he agreed the quality of the product and the lack of correct sizes were so bad he agreed to re-order every single sash for every single window and promised they would be fully inspected for quality before they left the factory. We attempted to communicate with them for the next few months wondering where the windows were and then we were finally told in the middle of March they had arrived and were inspected and a service man came on March 15 to install them and guess what they didnt fit. At that point we continue to question if it could be the actual frames because the installation on the very first attempt did not go so well because they did things very poorly so we are wondering if maybe the frames themselves were wrong. On 3/15/22 The manager (Mike) said he would figure out what he would do next and let us know. We did not hear back from him so we contacted another manager (Greg) who told us to please make a list of everything that still needed to be done, which we did and we sent to them on 3/23/22. We have not heard from them since. We attempted to reach out to them numerous times, and all of our text messages, phone calls and emails went unanswered. In our contract it stated that we would pay upon completion of the job and all work is to be completed in a workmanlike manner according to standard practices. Our contract did state the job would be completed within 1 to 5 business days after it started and we gave them grace on that, but after 2 months of not hearing from them (over 7 months from the date of the first install) we realized they abandoned the job. 4 days ago we received a letter in the mail, 12 months after they stopped all forms of communication with us, demanding we sign a completion form and pay $12,950. The letter also stated at the completion of the job was 3\14\23. They have not spoken to us since 2022. Due to issues that we had at the beginning of the process with them I documented everything, videos, photos, emails, and I even have signed documentation from service workers about things that are wrong. The demand letter states that they are to receive the signed completion form, which was not even included in the package they sent, and the payment by 3/28/22 The photos I attached are just of quality as the videos I have show everything else. The videos actually show the windows better and how the sashes do not fit. The videos show many other issues that we had but I can only post the photos. The photos I posted or only a handful of the imperfections and poor craftsmanship that each window has. Every single window looks like a kindergartener built and installed it. My son even cut his hand opening his window last year and they sent a service guy early 2022 to file all of the sharp spots. It did not fix all of the sharp areas. We even had a service tech sign a letter with all of the things wrong because he said they were not fixable and we should request all new sashes and frames. We asked for caulk we could paint as we were doing a home remodel and were painting trim and they failed to do that. We also requested silicone that matched the trim when they were installing the frames in Aug 2021 and the guy said all he had was clear and refused to stop a job to go get the correct color silicone and told us no worries it would be fine and clearly it is not. We even have a signed statement from one of the guys they sent to our house stating that the wrong color was used and the wrong type of silicone was used. It is a clear breach of contract.

I contacted Midwest Blond & Shade and had an appointment within days to measure a houseful of…read morewindows. Monique was great to work with and provided me with numerous options. The price was in line with my budget. I placed an order that day and in two weeks I had new quality custom made blinds. Russell installed the blinds and communicated with me during the whole installation process. I've had Hunter Douglas blinds in other homes and will continue to have them in any future home.

Our rep Nancy Joy was incredible. She is a certified Hunter Douglas rep. She is professional,…read morehelpful and has an amazing eye. She is honest and has been working for long time so really knows what she is doing. She has great recommendations and she did an excellent job. Not only did she do our whole townhouse but I brought her down to Texas 10 years ago to measure and help with our new house. She is a tremendous asset to the company and I would recommend her to anyone. We had excellent installation and they stand behind their products.