Updating my previous review, the President of Scrub-A-Dub reached out to address the situation I had raised in my Yelp review. I was in a rush so I could not address my concerns at the time with the management but am now convinced that had I done so, they would have rectified the situation. I still wish it had not happened but am impressed by the speed and care with which management addressed my concerns. read more

Went here for an automatic wash to remove winter salt. Car was still dirty after. Very Very unimpressed and the pricing are too high. Stay away from the automatic wash here it is a rip off read more

Just got a new car and I've been using the free unlimited washes for 1 month. The actual wash that I've been using is not the best, but since it's free and probably the basic wash, it cleans the car alright. The main issue that I have is that the dryers do not work very well. After every single wash, I have to dry off my car because there would be spots otherwise; granted, the price for the basic service fits the quality. read more

Went here today and cleaned my car yet again. When you have a toddler, you might as well call it the mobile snack bar. Pollen and fuzzy tree things everywhere.. my car was nasty. The guy forgot to spray the back of my car so it didn't come clean (at all) - and in their defense the pollen and sap were really hard to get off. I asked to go through again, and bascially had to use elbow grease and windex to clean it off at the mobil windex cart... I asked to go through again because the back was still a mess. No questions asked or harrassment.. my car looks great!! Thank you scrubadub! read more

F this place and their BS ultimate service! How do you half ass clean a car and expect someone to pay for it?!?! "We wipe down the dashboard and "clean the windows", but the seats and doors aren't included". For $50, F that. Wipe everything down. I'm not asking for a full detail, but I want a clean car if I'm paying you $50. I've been coming here for 5 years and the service is inconsistent. This place sucks and I'm never going back. You shouldn't either! read more

So I just had my interior cleaned out ! Scrubadub is stepping up their quality of cleaning. I think they hired a new staff team. I am not sure but Whatever it is ....good job! My car looks great! read more

The business itself has an amazing potential and shows the appreciation for customer service. For long years I've been customer at multiple of their locations and encountered a few issues as well as good points. Back in time I experienced some issues with the staff team being extremely rude, barely spoke English (since my first language isn't English); the OLD machine at the Framingham/Natick in more then one occasion took pieces off my. However, new machines were implemented and I was very pleased, not only with the attitude improved. There's always more room to improvement at the Scrub-a-Dub round around about towels replacement got better and I am sure that can get even more which I count on it. Nonetheless, the two lanes wash stations should be open constantly while rush ours which would facilitate many lives, I'm sure we can all agree with this and on weekends and would like to see employees working at their station at all times otherwise should avoid having employees on "break" hanging around where customers question them and they get mad at you for taking time out of their time which is agreeable and even I or anyone else would too. Because many of us that see lots of employees leaning against walls and just chatting instead of doing anything else, which is strange and no one like assumptions. Therefore, I would like to recommend to "hangout" on break areas or out of work and public view. Keep doing the great job. We appreciate and thanks for the great job. read more

Horrible waxing job today. Realized after I left that the entire lower part of the car exterior was actually still dirty. $115.00 for this?????. Never again read more

STAY AWAY AT ALL COSTS!!! Problems: 1. Car always comes out wet and dries with water stains unless you spend 30 minutes re-drynig it yourself. 2. Staff always tries to up sell you more cleaning than you need or want. 3. Poorly designed drives through - concrete always rubs on rims and SCRATCHES THE HECK OUT OF MY RIMS - I have complained a few times - they blame it on me... I won't go again...... read more

My very dirty black SUV came out great - the cleanest it has ever been from an automatic car wash. Next time, I will get the interior cleaned as well. read more

I was rather surprised to see the negative reviews- I have the monthly car wash pass for almost 2 years now and have always had a good experience at the car wash. The guys are usually very friendly regardless of how bitter cold it is outside. . . .great service to have so close and easy access for so many. read more

I've always been a hand wash guy, but my schedule has been a lot more busy now a days. So hardly anytime to wash my car by hand. There is a scrub a dub that I pass by everyday going to work. I see that you get a free month car wash if you purchased a new car.. well perfect ! I go once a week and this has been my 3rd car wash. As you all may know the weather has been bad with no sun, rain. So yesterday was sorta sunny and I went out to make a look at my car in the sun light. I have tons and tons of fine scratches, swirl marks everywhere even on the roof. No on has washed my car other then scrubadub. When I purchased the car from the dealership I even asked them not to wash it and give it to me with the white plastic wrapping still on it. I have all these.. what looks to be if someone used a buffer with a dry pad and polished the whole car dry. It looks awful. I will not be signing up for there monthly car wash plan as I hoped. Free car washes turned into scratches galore. Now I need to find a pro auto detailer to do a full car paint correction which is usually $400-$700. I also agree with another reviewer below, if your car has the window wind deflectors you'll be left with soap all over your windows after you exit the car wash. read more

Recently got a new car. So to make sure that it stays clean, I've been using their 1-month free pass, which is awesome. I would say it's a pretty decent wash. A few complaints I have is that sometimes the dryers don't work too effectively, therefore you need to hand dry it afterwards, which I really don't mind. I have also noticed that sometimes there will be some soap on the inside on the door. I just wish there water and drying cycle was a bit longer. The nice thing is that, they provide you with free towels and glass cleaner, which is awesome!! Overall, it's a good wash especially when you do the monthly deal. I will definitely be using their monthly unlimited wash plan after my free one expires. read more

UPDATE 7/26/2016 Upon viewing my review the owner contacted me and asked for the opportunity to make up for the bad experience. He asked me to return to the car wash and meet the manager. It was a very pleasant experience- I received another top of the line car wash and internal detailing. What I appreciated most was the honest attempt to make up for the initial screw-up, after all, mistakes happen, how they are handled is what counts in the end. This experience showed that business can still be conducted on a personal level and I'll definitely be back! ------------------------------------------------------------------------------------------------------------------------------- Very disappointing service! I brought my car for a thorough inside and exterior wash after the winter. For the Approx. 70 dollars that I expected a much better job. The exterior wash was ok with the exception of the rear view mirrors which still had a dirt halo around the perimeter. But this is handled by the machine anyways, so not much that could be improved upon. The interior wash on the other hand is done by hand, and that was the expensive and disappointing part of the experience. Inner surfaces were not properly wiped, lint and dust was visible in the corner and on surfaces. The cabin did just not look like it should be expected for a $50 job. The worst and most disappointing part though was the windscreen. The inside was so dirty that this was what compelled me to bring the car to a wash in the first place. And it hadn't even been touched for the interior cleaning!!! It was as dirty as before. I will not go back there and I do not recommend this venue for other users. read more

Overpriced, rude and insulting. Some guy chewed me out for cutting in line, pulled my car out and made me wait for an hour after his attendant directed me the wrong way. This place scored a zero. I paid $21 for a wash and $33 for the interior and the car was still a mess. Buyers beware here! read more

Great car wash and friendly service. Buying a book of tickets is best deal and they offer unlimited monthly wash service for $25 per month

Best spot around, if I had one complaint I would say that I wish the vacuums were operable 24/7, but I understand that there are neighbors that don't love the noise. Been coming here my whole life and going to continue returning, thanks! read more

Great customer service here. I am enrolled in the unlimited wash plan and I also like to get my interior done in Natick occasionally. I love the options that they provide read more

Well things are starting to improve in Natick location. Meet Mitch there today, he introduced himself and informed me about the options ScrubaDub had to offer. Very customer centric and caring about your experience. Hey - great hire. read more

I had a very bad experience .....my car is brand new so I just want to keep it up. They never wipe shoe makes at door or cup holder area I could just done at home after driving all the way there and had to come home and do it my self was not worth and plus there was a lot of finger tips marked in my panel there wasn't even there in the begging very disappointed !!!! read more

I just moved up from Connecticut and was disappointed in what is offered for the $19 "The Works", which includes Wheel Brite for the wheels. First of all, The Works does not include an interior vacuum and window cleaning, just an exterior wash. My wheels had a lot of brake dust on them and they didn't bother to even brush the wheels before going into the car wash and so I knew that they would come out filthy, even with the "Wheel Brite", and they did. I don't understand how Wheel Brite helps wheels that haven't been cleaned yet. Anyway, they were friendly with a free second run through the car wash when i pointed out that the wheels were still filthy but they still came out with some serious dirt on them. I ended up at the vacuum station to clean the inside of my car and then use some of their glass cleaning towels to finish cleaning the wheels myself. Maybe this is the standard "car wash" $19 The Works service in Metro West but I was pretty disappointed overall. read more

I always thought they were great and thorough... until my antenna was not protected and BROKE OFF! Scrub-a-dub offered me a free car wash as an apology. Take what you will of this review. I would have been happier with a dirty car than no radio reception. read more

The owner of Scrub A Dub reached out to me after reading the review and we spoke at length about the business. He's a reasonable guy who was honestly interested in hearing a customer's perspective. I explained that I had 3 consecutive negative experiences with customer service (over the phone, thru email, and in person) and that was the tipping point that caused me to cancel my unlimited plan. He runs a large group of car washes, so i can understand how it's increasingly difficult to manage this aspect of the business. It's a family-owned business and he obviously cares a great deal about it, and I am confident he will address the customer service issues with his staff. The quality of the car wash itself is quite good, I've got 20-point rims that haven't come completely clean at several previous car washes. That's never been a problem here. And the installation of the new heated drying system does leave your car much drier than it did previously. read more

Every time I go to the Natick location they are always fast and friendly. Never a bad experience!

I had the unlimited wash plan. I tried to cancel it with 7 days notice as part of the agreement and they decided to charge me for another month anyways. When I responded to the charge, they refused to remove the charge. When I was going to the car wash regularly, they would only pre-treat one side of the car. The wheels never came out clean even though I had the works package. The car never dried properly. It's a really crappy car wash. I'll never do business with them again and I highly recommend you stay away from this sham of a business who take their customers for granted. Not to mention if you were to buy a single "works" car wash it's as much as paying for an entire month of whatever their lowest wash is. I'm writing to the Massachusetts Consumer Protection Agency to file a complaint against this business. read more

I love Scrub a Dub. i drive all the way from Everett to the Woburn location to get my cars done inside and out! They do a great job and i wouldn't go anywhere else! read more

This place is good but it is pricey. You will be happy with the outcome and they do a thorough job but you pay for it. But hey, you pay for what you get. Overall, I would recommend this place but realize it isn't the cheapest car wash around. read more

Ok car wash. Good deals but they aren't open or close early on sundays or something! Went around 5 and it was shut down

Extremely disappointed. Paid $65 for exterior works and interior plus. The exterior was fine. The interior was terrible. It looks like they didn't vacuum carpets or seats, and just shampooed with the dirt in it. The trims, door jams, and console were not cleaned but armorall sprayed onto the dust and wiped splotchy. I had to vacuum the carpets and wipe down the interior when I got home. It was difficult removing dirt on wet soapy carpets. I couldn't find a manager and the workers were extremely slow and looked confused. They even put two rubber mats that weren't my own onto my mats that I handed back to them. Also my front passenger mat was in the back and a rear mat in the front. Wasted almost 45 minutes there and was really disappointed. Sent a complaint email to the manager and the email returned. Do NOT go to ScrubaDub in Natick. It's closer to my house and thought they would do comparable job to Allston Car Wash which is out of my way. I was wrong. Allston worth the extra half hour drive. I spent half hour recleaning my car. And it cost more than Allston. Stupid me. Never again. read more

After they cleaned the interior of my car 3 times because I asked them to do this, the interior of my car was filthy, dirty. Because I was not satisfied the first time, I had them try again, twice. I finally gave up and took 20 minutes to finish cleaning the interior. They were very unthorough. read more

Went to get our minivan cleaned. All seats worked when we went in, second row passenger seat was stuck in the down position when they were done cleaning. Manager's comment was "it happens, here is a coupon." Really, a coupon after they broke the seat? Very disappointed as we used this facility about 4 times a year, until now. read more

I had my car washed and vac/cleaned inside yesterday. After I got home I realized that my change (for meters,etc...) had been taken. In addition, the inside windsheild still had dog smudges on it . They did an ok job but it is a bit concerning that the change was taken. read more

I love ScrubaDub simply because they are fast, efficient and don't BS around.

Very convenient. However they NEVER have both lines open. In addition the several employees stand around doing nothing. In addition they try to sell all sorts of stuff when u reach the front of the line. guys your are having your car washed. NOT BUYING A HOUSE. Sometimes it takes over 5 min for the line to move. Also they have the wand to prewash your car BEFORE you go thru. They very seldom use it. Then when you have go for a rewash at least 50% of time you get attitude and have to wait in another long line. Unfortunately, there are very few places in the area for automated car washes. The management REALLY needs to listen to the posts. They basically address the same redundant issues read more

Love the car care club. Free wash on Birthday! Variety of services, from basic car vacuum to interior and exterior detail. Oh yeah, did I mention the free wash after 10 paid washes? Scrubadub sets the standard for "customer rewards" programs, and several other bonus as well. Thanks! read more

On 12/8/13 I took my Lexus GS for a touch-free car wash at Scrub - A - Dub's Shrewsbury, MA location. There are two touch-free wash bays at this location. After entering the first wash bay the machine sprayed soap on my vehicle and then failed to complete the wash any further. At the direction of the manager I then proceeded to the second touch-free wash bay. Shortly after the wash began the wash arm impacted my front bumper and left scratches and chipped paint off my vehicle. The wash was witnessed on camera by the on-site manager and there was not a question as to what had occurred. I filled out a customer service report and during the week I went to my Collision Center and received an $860 estimate to repair the damage. I provided the estimate to the manager, as requested by Scrub - A - Dub and I also left a message at the corporate headquarters. Not only is the car wash unwilling to directly reimburse for me for the damage, both the folks at headquarters and the local wash were rude and not accommodating given the circumstances. Scrub - A - Dub has a guarantee of quality that protects vehicles for damages, except for antenna and roof racks, and this is obvious damage to the front bumper of my vehicle that was witnessed by the manager. I wanted to be sure to share this experience that the wash is not safe for vehicles and that management is not honoring their quality guarantee. I will now be filing a claim with my insurance company who will then go after Scrub - A - Dub directly for all damages. Interestingly enough the auto wash bay at this location also damaged the alloy wheels of a previous vehicle I owned. I gave Scrub - A - Dub every opportunity to step up and do the right thing and clearly they failed across the board. CAR OWNERS BEWARE... read more

I use scrub a dub at 575 Park Ave all the time. The employee's are always polite and go out of there way to do a good job on my car. I recently has a small issue with the wash after I went through and I thought my car was scratched in the car wash . I went back to see the manager Steve the next day and realized that my car was scratched before I went into the car wash by my husband I suspect when he cleaned off the snow a few days before. Steve came out with a cleaner and removed the marks and also gave me a free wash!! What service. ! AND THEY ARE LIKE THIS Always.! Very friendly .hard working. willing to please people and company. read more

Payed for the top package, truck is still filthy and was not dry at all when getting out of the car wash. Will never come back and it's a shame because I live in town. Truck looks worse then it did. Wish I could give this review minus stars read more

First and only visit to this carwash. Waited in a long line then the carwash scratched my new lexus,when I asked one of the employees for a little compound so I could try to buff out the scratch he said no.I do not recommend this carwash if you have a nice car and care about the paint. UPDATED POST So after I posted this review the owner sent me an email defending his carwash and wanted me to come meet with one of his managers about my experience. I did not respond and repaired the scratch myself as I am a certified auto technician. I have another car older daily driver not as concerned about this one being scratched so I decided to give him the benefit of the doubt I brought this car In and requested to have the interior seats and carpet vacuum and shampoo also wash the outside. Well I spent 45 dollars and got back a dirty car on the outside,the wash did not clean off the car and I noticed other customers leaving with dirty cars too.On the interior they missed the vacuum and shampoo on the seats only did the carpet. So sorry to say this place sucks,workers do not do a good job and that's from someone who works in the auto business and knows the difference between quality attention to detail work and hacks. Don't bother trying to defend this instead retrain or replace your staff. read more

After reading some of the reviews, I was hesitant to bring the trusted steed here to get detailed. After pricing around, I found them quite competitive price wise. For me, they are also very convenient. Since I live in Cochituate. Very rarely will I admit that I live in Wayland. Since the town has become over run with whiny, self important d-bags with more money than brains. I was told if I could drop the car off at 8:00 in the morning, they would give me a ride home. I was there on time, and they did. When I went to pick it up, I was flat out amazed at how my car looked. I have had 2 very large dogs with long hair in it, and it was covered with dog hair. It looked brand new! It no longer smelled of dogs and cheap cigars. I thought that I would find a half ass job done, but, I was wrong. For the people that are not satisfied with the job done, let them know. I am sure they will take care of the problem. In my over 40 years of driving, i have NEVER found a car wash that won't clean whatever they missed. If you do let them know, do it the same day or the next day. Don't wait three weeks or a month. For the young lady that was in a rush, hey, slow down and smell the roses. Life is short, enjoy it. Also check the vehicle when you pick it up. Someone complained about not taking the bag off of the rear wiper? Are you serious? That must be a hard thing to do yourself. I don't know what these complainers want. I will go there again and recommend the place to my friends. read more