They did a phenomenal job. we underestimated how dirty the house was and had to add an extra hour, but the house was certainly move-in ready. They kept us up-to-date and communicated with us regularly of how the cleaning was going. read more

I hired ScrubLV for a 1 person - 4 hour deep clean of my 2 bedroom 2 bath town home. I actually didn't have them do my guest room so it was just my master bedroom, 2 bathrooms, kitchen and living room area. We keep our home pretty clean but the deep cleaning takes time and energy and we had a family party coming up so I wanted a little extra help. The lady who cleaned our home was nice I wish i could remember her name. she showed up with her own supplies and came on time. we did a walk through in the beginning and end. I told her my focus points which were my bathrooms, kitchen, and dusting and wiping down my inside windows. She was transparent with me about one of my showers having mold in the caulking that was difficult to remove and I Understood. I think she did a good job overall but I wouldn't call this a deep cleaning in my opinion. I think if you really want a deep cleaning you need at least 2 people. I think I paid $175 and tipped her $40 as well and I do feel like it was a fair price for the cleaning that was done. I was really hoping baseboards, cabinets, and fridge doors would be wiped down. She did a good job in my bathrooms and oven was clean inside as well but not my microwave. Don't expect them to sweep or vacuumed under furniture tho. I would hire again but maybe 2 people next time for it to be extra clean. read more

UPDATE: I have received an email from ScrubLV legal threatening legal action if I don't change or take down my review. LOL My lawyer will be in touch Xoxo Will not be using ScrubLV again. What a waste of money. Cons: - SO-CALLED CUSTOMER SERVICE: Their "customer service" is horrible and very clearly just a call center in another country. They will quote you the highest possible rate for new customers unless you ask about other options. Then there's "Jessica" their Yelp "Business Manager" who is also obviously just a stock image of some woman that gives AI responses. - JOB INCOMPLETE: My house (3 bd 2 bath) was already in pretty good condition aside from some dusting/mopping/vacuuming that was needed. For this reason, I booked the Custom Clean with one cleaner ($115) instead of Deep Clean (approx $250). The cleaner spent ONE HOUR alone on one bathroom knowing that time was limited and there were more rooms to get to. Eventually she ran out of time after 2.5 hours and only got to one bedroom, two bathrooms and the kitchen counter tops (no mopping or dusting in the kitchen). Now I'm paying for her poor time management and cleaning the rest of the house myself. - UPDATED: Card hold: Customer service told me I would not be charged until after the cleaning was complete, but immediately after booking, a hold for the total amount was put in my card. Pro: - The cleaner arrived on time and brought her own cleaning supplies but I guess that's kind of expected. read more

ScrubLV - Cabinets not wiped down - Home Cleaning Near Me - Las Vegas, Nevada

I wanted to give them 3 stars because the cleaners were nice, but didn't do a great job; then I had to deal with their customer service "people" who are -100 stars. I had a much longer and more detailed review, but they threatened to sue me for $10k, and, even though I 100% stand by my original review (which was 3 stars and then edited down as my communications with the CS rep continued), I don't have the time or energy to deal with this business anymore. I do not recommend ScrubLV in any way, shape, or form. UPDATE: Another day, another edited response from the business. LEAVE ME ALONE!!!!!! read more

ScrubLV - threatening legal action over my detailed review. - Home Cleaning Near Me - Las Vegas, Nevada

I've tried this cleaning service twice. The first time the cleaner requested more time which I approved, I was not able to be home when they finished because of the time change. When I got home I realized one of the bath tubs hadn't been cleaned at all. Tried them again last week, both bath tubs hadn't been cleaned, the only thing cleaned in the guest bathroom was the toilet. The floors weren't clean and the clean overall wasn't satisfactory at all. This time I let them know and sent pictures. They told me they would look into it, sent me their policy, and said they would look get back to me. It's been about 3 days and I never heard back. Trying to find a monthly cleaner for my house and it's been so disappointing! In response to their response, the first service I allowed for extension and it's still wasn't finished. The second time he left early and it still wasn't done so.... read more

1 Star - Disappointing Quality and Poor Resolution I paid $213 for a professional cleaning service that was incomplete and poorly executed, and I ultimately had to go behind the cleaners and clean my home myself. During the service I received a call saying that it would take an additional 30 minutes that would bring the total to approximately $256. Although the company did refund the additional 30-minute charge after I raised concerns, the original service still fell far below reasonable expectations. Many basic cleaning tasks were missed, including sweeping and mopping floors, cleaning countertops, mirrors, and properly cleaning the stovetop and grates. Hair, debris, dust, spills and residue were left throughout the home. One bedroom was excluded from the cleaning at my request, so the scope of work was reduced, yet the quality did not improve. When I requested a corrective re-clean to address the missed items, the company declined, stating that the refund of the additional time was the only resolution they would provide. While the extra charge was reversed, $213 is far too much to pay for a cleaning job that I had to redo myself. I do not feel the service provided matched the cost or professional standards, and I would not use this company again. read more

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Pleasant and timely! Alexandria pays attention to detail and leaves my house fresh and clean!

STAY. AWAY. My partner recently had surgery and is unable to lift anything over 10 lbs or do things like cleaning our house, so we hired ScrubLV to come on February 6, 2025 for a three hour cleaning by a single person for $155. We had previously hired them to clean the old rental we'd moved out of in late December or early January, and they did an okay job. They missed an entire closet full of dust and dog hair that my partner had to point out to them, but we thought we'd try them for a regular house cleaning. For this cleaning on Feb 6, the mirrors in the house were dirtier than when the cleaner left, and the floors were only swept, not vacuumed, so they were still gritty in the kitchen and living room. However, we decided not to say anything because we didn't want to get the cleaner in trouble. About an hour after she left, my partner noticed that one of the plastic toilet seats in our rented house was very badly scratched all over the lid. We had just moved into the house a month prior and had done an extensive walk-through for the rental company where we looked for even the most minor damage to document. The toilet seats were not damaged at that time. My partner contacted the company within 24 hours per their 'satisfaction guarantee' policy, and sent several photos of the scratched toilet seat. She asked for a $35 refund to cover the cost of a new toilet seat so that we aren't liable to the rental company for the damage. Plastic toilet seats on amazon run from about $20-$35, and with the hassle of dealing with the issue, buying a new seat, and replacing it, we thought that was entirely reasonable. After not getting an offer for resolution by Feb 11, my partner contacted them again to politely ask for an update. She was told that 'management was still reviewing the issue.' We thought it was strange that management had to get involved for such a minor customer service issue, but we didn't make a fuss. (ScrubLV has since responded that the delay was caused by my partner using a separate phone number from me. However, on Feb 7 I provided them with her phone number and asked them to correspond with her at that number, which they did henceforth). On Feb 17, 11 days after the date of service, my partner contacted ScrubLV again and was told they would offer us a $15 refund because the cleaner did not admit to damaging the toilet seat. I understand that she might not have noticed that she scratched it, and as I found out later, ScrubLV subtracts damage like that from the employees' paychecks rather than absorbing those losses. $15 seemed like an insultingly low refund not only for the cost of a toilet seat but all of the hassle and delay. My partner was understandably angry at this point and explained that she wasn't mad at the staff person she spoke to, but this was ridiculous and we did not feel that $15 was a reasonable compensation for the toilet seat plus the frustration and delay. She was told 'upper management will get back to you,' and about ten minutes later, someone else from the company called. He started off by saying that the previous cleaners stated there was no damage to the toilet seats. In our old rental. It's not even the same house, which my partner tried to explain to him but he kept interrupting her until she had to raise her voice to make him listen. They then went around and around and around while the ScrubLV person insisted that 'the market price of a toilet seat is $15' and that 'you never know with people - they try to get free house cleanings by claiming this or that.' Which is even more insulting. We found him to be condescending and rude even after my partner explained that $35 is a very reasonable ask to replace and install a toilet seat, especially after we received no suggested resolution for 11 days and my partner needed to contact them three times to even get to this point. This was when he said that the cleaner would normally have the refund deducted from her pay if she admitted to it, and then he refused to budge even an inch on the $15. After about ten minutes of this, my partner got fed up with the run-around and told him that we would just dispute the entire charge since he was unwilling to be reasonable, and that we would be leaving a Yelp review. He then said legal action may result. Their satisfaction guarantee states that if you contact them within 24 hours, they will "send a team out to fix any validated complaint within a 3-day window." They didn't send anyone but instead disputed the complaint, said the damage could be buffed out without seeing it in person, and offered a sum we found unacceptable as a "good-faith offer". Then told us that legal action may result from us disputing the charge and leaving a public review. --------------------------------------------------------- Despite the manager's claim that no legal action was being taken as a result of this Yelp review, that is categorically false and I have attached the letter from their legal team. read more

ScrubLV - ScrubLV's legal shenanigans against a Yelp review they disagree with. - Home Cleaning Near Me - Las Vegas, Nevada

I paid for two cleaners every two weeks. I'd describe this company as a temporary agency for cleaning people. Different cleaning people show each time who don't know each other and arrive in separate vehicles. This leads to inconsistent results. The prices are too high for inconsistent results. You also have to communicate through a call center. This company is not licensed and insured, as advertised. The business license is expired and so is their liability insurance policy. A cleaner damaged one of my appliances and Sheldon 'acted' like he would correct the problem and pay for the repair or replacement. When pressed to provide an updated license and insurance policy, there was no response. I realized the damage was not something he cared to address. He also 'acted' like he had tried to arrange for a repair person but that never materialized. He never notified me that the company planned to discontinue service. I found out through an email message sent right before the office closed. I'm still waiting for the refund to be processed but it does appear that they submitted it. Go elsewhere for house cleaning in Las Vegas and Henderson. Your response is not accurate and defamatory towards me. Thank you for discontinuing service at my address. read more

Yet Another Update - They Keep Editing Their Response ScrubLV has now changed their public response multiple times -- fortunately, I've saved screenshots of each version. Re: "You were never charged additional fees--only asked to approve more time to complete the services you requested." False. We were contacted to approve additional charges after ScrubLV admitted to completing only 1/3 of the work in the booked time. That's when we told them to leave. "No 'inappropriate comments' were admitted to." Also false. As the transcript shows, Sheldon said (verbatim): "Send that over to me. You don't have to prove it. I'm going to take you at your word." That's an explicit acknowledgment. Rather than accept responsibility, ScrubLV keeps spinning new narratives. Meanwhile, all we asked for was a 50% refund per their own satisfaction guarantee, which remains unfulfilled. I'll wait while they come up with yet another version. The facts, recordings, and screenshots remain unchanged. UPDATE to Review: Following my original post, ScrubLV issued a public response containing several false claims. For the record: - We only checked security cameras after being asked to pay more, at which point we saw the cleaners had not completed even 1/3 of the job, left the house, and then argued loudly outside our gated home for nearly an hour. - The owner later called us, shouted over our attempts to explain, and bizarrely accused us of "unfair labor practices" due to the thermostat setting (despite a comfortable 71°F in the home, with a photo to prove it). - He acknowledged the inappropriate comment made to our son and still refused a refund. - We requested only a 50% refund, based on the minimal work completed. - ScrubLV's website claims they are a "5-star business" on Yelp. They are not. We stand by every word of our experience and have full documentation. DO NOT RECOMMEND -- Proceed with Extreme Caution Our experience with ScrubLV was deeply disappointing and troubling. We hired two cleaners for a 3.5-hour appointment. Not only did they fail to complete even one-third of the job, but they also arrived unprepared -- using our household supplies (including ladder, paper towels) -- and attempted to charge us additional fees mid-service. More seriously, one cleaner made inappropriate personal remarks to our adult son while he worked quietly from home, questioning our private household decor and making unsolicited religious comments. This was well outside the bounds of any professional interaction and left our family extremely uncomfortable. After being contacted by ScrubLV at the end of the 3.5-hour appointment -- during which they admitted to completing only one-third of the work and attempted to charge us more -- we reviewed our home security cameras. We observed that the cleaners had already left the house and were standing outside our private residence, arguing loudly in the street for nearly an hour. Given the disruption and the fact that they were no longer providing service, we contacted ScrubLV's dispatch and requested their immediate removal. As NRS 207.200 (Trespass Law) is clearly posted at our gated community entrance, their continued presence after being asked to leave constituted a formal trespass under Nevada law. 2 days later when we got back home: We called to express our disappointment and soon received a call from the owner, Sheldon, he responded not with accountability, but with hostility, profanity, and veiled legal threats. I identified myself fully, yet he continued to escalate the call, dismissed our concerns, and bizarrely blamed us for the cleaners' lack of preparation and professionalism. To clarify for his legal team: I am fully aware of my rights under Nevada Revised Statutes, including NRS 200.620-690, which affirms Nevada is a one-party consent state. I recorded the call after the first few minutes as he had called my wife-- entirely within my legal rights -- and retain it in full. His statements during the call corroborate much of what is described here. This review is not opinion -- it is a factual and well-documented summary of our experience. I was initially hesitant to write this, but after hearing similar stories from others and being treated with such disregard, I felt compelled to share it for the benefit of future customers. Negative 5 stars. read more

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Amber was attentive to details, was pleasant and professional and overall did an amazing job. I've lived in this apartment for 2 years and it looks better than when I moved in (I have the pics to prove it!!) thanks so much! For the price and the ease of booking online and using their dashboard I have to give this place 5 stars. read more

UPDATE: Don't you dare have a negative experience here and talk about it, because you'll be contacted by their "legal team" who will harass you for hours. (It is now 1am and they are still going. The service was completed at 5pm yesterday) Enjoy the screenshots down below of our interactions. DO NOT book here. 11/13/2024 They are now trying to sue for "damages" from this review. I've been under harassment for nearly a month, all because of this post. Beware. ---------------------------------- **Requested** a deep cleaning for kitchen and tiled room (no, not the entire 1900sqft house), **was informed it would be classified as a custom cleaning job.** I was very clear the area had been in need for a few weeks of use and was worse than standard cleaning. The distinction of it being a custom cleaning job and not a deep clean that I was seeking was made by the dispatcher *since it only was a single room and not the entire home*. Originally for 2.5hrs, but cleaner said they actually needed an additional 4hrs. I only agreed to an additional hour, so 3.5 total. 3.5 hours to wash dishes, wipe counters (not even well), and sweep/mop. No microwave cleaned, stovetop not cleaned, fridge possibly wiped? Handles at least. That's all. Told the cleaner they could use the dishwasher because I knew it was a larger than usual amount of dishes (about half of what we own), so by hand they had mostly pots and pans. I booked this service because I'm recovering from being unable to stand on my right leg for nearly a month, and the kitchen was neglected. It would have taken me less than 2hrs to do but I wasn't trying to aggravate the injury. This was absolutely not worth the time nor money for something I could have had my teenagers do with complaints in the same time window. Upon complaint I was contacted by customer service and they will be escalating it to management but at this point I don't think I will be rebooking. I've attached both the pictures taken by the cleaner and the end result. Again, I've taken full responsibility that it was a more extreme case which is the entire reason I sought help instead of doing it myself. The attempt to somehow shame me when on the initial phone call to book (that they tell you is recorded) I stressed to the dispatcher the amount of neglect, is absurd. I even asked if I should make sure there was no standing water or leftover food, which we did just in case to not put undue stress on the cleaner. I did not ask for the windows to be cleaned, nor the pantry shelves except the rice cooker shelf to be wiped. Whatever the point of adding those onto the "proof" gallery, it is irrelevant. Running a load of dishes in the dishwasher and cleaning the rest by hand, mopping, and wiping counters does not take 3.5hrs. Period. read more

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Scrublv was an incredible experience. The two cleaning persons (Deborah & Kimberly) did a thorough job and were on time and very professional. My home is two stories and they did go above and beyond! Would highly recommend. Since then I have now hired for month to month maintenance. Give them a call! read more

Customer service was very helpful after a minor hiccup. Good quality for the price. Pointed out issues encountered which was useful. Will be returning as a customer. read more

Great high quality work by the ScrubLV Team! Ladies cleaned home for move out inspection and did not miss a spot. Very thorough and even taught me how to remove hard water stains in the toilet bowl!! Thank you again! read more

Looking on Yelp for house cleaning services, ScrubLV was one of the first companies that I stumbled across during my adventure! When I called into ScrubLV with the phone number listed on the Yelp page, one of their team members immediately picked up! I had informed ScrubLV that I was looking for house cleaning services, and that it wouldn't be a re-occurring service. The team member was able to book service the very next day! 1 team member from ScrubLV would be servicing for 4 1/2 hours! On the day of the appointment, I had received a follow-up call, asking if the team member could arrive 30 minutes earlier. This was great! I had informed ScrubLV that it wasn't a problem! The service from ScrubLV is outstanding! The house looked amazing after the cleaning service! We even received a follow-up call from ScrubLV the next day, asking how our service was! I'd highly recommend using ScrubLV for cleaning services! read more

Hired 2 cleaners for 3 hours. They called after 2 hours stating they need 1.5 hours more time, I approved it. After a total of 4 hours, they stated they were done, .5 hours early. Upon review, a toilet wasn't cleaned (he cleaned it after I pointed it out) blinds were dusty and although they did a good job on the master bathroom, I would prefer they use the entire approved time to make sure the house is clean next time rather than trying to finish early. If you are picky, like me, not sure I recommend. Cleaners work hard though and the house smelled clean. read more

ScrubLV - Oven wiped but not clean - Home Cleaning Near Me - Las Vegas, Nevada

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Excellent service. Fast and thorough. Will continue to use. My daughter uses the service and is also very happy.

Used Scrublv several times before. Last time the cleaning was mediocre and we sent pics to the company after they asked how the cleaning was. It was not good this time . We were told that they will review and talk to the cleaner . We called again and were told the management will look into it.. Here is how you should take care of a good costumer ". Let me send someone over and check out what has been missed " . Then management can review what was not cleaned correctly .Then I would send a cleaner over to correct what was missed . But not hearing anything after 10 days.... Not good read more

Quality of service was fine from the quote I accepted. No issues. Will use them again in the near future on a different property.

Samuel did a great job! He was quick, thorough and professional. I will definitely be using him through ScrubLV again.

Cliff Notes Price Range: Depending on your needs Parking: N/A Perk: Responded Quickly Non-Perk: N/A Ambiance: N/A Dress: N/A Noise: N/A Temperature: N/A Recommend: 100% Dissertation: I started a project bid and ScrubLV was one that responded the very same day. I received a text with their different cleaning costs which were competitive, but nowhere near the lowest when trying to compare apples to apples. So, we decided to go with another company. ScrubLVs response time was amazing tho! read more

The worst service I have ever had. They broke my windows blinders and didn't even clean the table and sofa. Don't ever hire them. Why the owner didn't listen any feedbacks from the customer review instead with those excuses. I paid $360 ahead and they arrive late 20 minutes and leave my house one hour earlier. That's how they run business try to scam people. Attached with pictures they did and they broke my blinds without even apologizing. read more

ScrubLV - Dust still there's - Home Cleaning Near Me - Las Vegas, Nevada

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The cleaning was good and I was happy I didn't have to do it myself! Annette was great

The service was great. They came out almost right away. Just a couple days after I reached out to them. Their price was the best and Andrea who came to clean for me was very sweet and did a super thorough job. Highly recommend trying these guys out.!! read more

I have nothing but positive things to say about this company. Lately, I have been using Sam to clean my house and he is PERFECT in every way. He knows exactly what to do and works so hard to make my house spotless. Would gladly give them 10 stars if I could!!! read more

The cleaning was great. I requested for a deep cleaning service, which they were able to accommodate and complete in 3 hrs. The last renter had cats in the home, so when we checked it after checkout, our cat allergies immediately got triggered. After ScrubLV's cleaning, the place looked amazing and no more sneezing for us. Thank you Rosario and Virginia for a job well done. read more

Yaaaaaaaaad Kevin!!!!!! Thank you so much for doing such a fantastic job. Thank yall at the company for being so accommodating. Literally called them the day before I needed a clean for a party since I was so busy and they pulled through amazing read more

Andrea and Samuel did a great job. Got quoted 2 people, 2.5 hour clean and they did just that. Everything got cleaned nicely and they were professional and nice. My past cleaners cleaned for 3 hours and did not do half as good as job as they did. Would recommend and have them come back. Good value as well, some cleaners are charging over $300 for 2.5 hour cleans now a days but not ScrubLV. read more

I am very satisfied with the cleaning service I got from Vicky and Havannah. The room, living room and kitchen were dusted and clean well. They're courteous and did their job professionally. read more

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I'm still super happy with ScrubLV. I've continued to have services weekly. I've had one bad experience with a cleaner who did a mediocre job. I notified ScrubLV who responded to my concern within minutes and made it right. The very next cleaning I had was just as great as the first time they came. Must have just been a fluke. I still recommend ScrubLV - their pricing is fair and the quality of work is great, with the exception of the one experience I had. But again, they made it right within minutes. read more

I have used scrub LV before and they were absolutely fantastic. I had them come again today and out of the 3 workers only 1 seemed to do a good job. 1 of them was okay and 1 of them missed so many spots and left obvious dirt that i had to clean up. They dusted the blinds but missed some spots which was fine.. but they also didn't clean any of the window glass even though we had asked if they cleaned windows and they said "only the inside." I would definitely use the one girl again, she seemed to care and even washed the floor 3 times because it was streaky. Overall for $400 (& a $90 tip) i'm dissatisfied. That's a lot of money for me to have to still clean my own house at the end of the day. read more

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Very fast at communicating and understanding what I wanted. Overall things were satisfactory, I had asked for my dishes to be done and when I looked at them later that night there was still food causing me to redo all of them so will not be a returning client but outside of them they did what was requested. read more

We hired 2 people for 3.5 hours for a deep clean and I cant even tell my house was cleaned. Bathrooms, counter tops, floors and a fan look like they weren't even touched. Floors were covered by a white hairy substance that was not there before they arrived. This was a waste of $315. We will not be using this company again. Update: Now the manager is claiming false information about the temperature of our home: we keep our home at 77 degrees and we don't have tons of dust build up. The workers were here the entire 3.5 hours and nothing was shared to us about needing more time. You must be getting this information mixed up with a different home. This company is lying and if this is how you run your company you should be closed down. read more

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Overall the lady who came to clean my house did a terrific job. She was nice and kind. She had me walk her through what I needed and wanted and what was a priority read more

The house looks excellent! Thanks for all the hard work work! It was so easy to book the appointment and schedule regular cleanings

Some areas just weren't cleaned very well. Too much conversation between staff when they were near each other.

I thought they would be great. They knew enough to take my cc before cleaning and seemed professional. Then day of cleaning they told me they had car trouble and would be a hour late. Then the assigned new time came and went. They called me and told me i wasnt home, turned out they went to the wrong home. They told me they were starting the cleaning clock now while they went to the correct address like it was my fault. They showed up 20 minutes later. I had my door open waiting for them to show up and the cleaner was outside smoking for 5 minutes before coming in and she stunk of smoke. I left them alone to clean. I wish i hadn't they left shampoo gunk in the shower and a bathtub ring. When they left i had to vacuum the floors and remop. They had a cheap vac that didnt pick up anything. They used to much soap when they mopped the floor was sticky. I truly glad to see them leave. read more

hired this company for regular cleaning, and I'm very happy with the service. They were punctual, detailed, and had great communication from start to finish. They did everything I asked and made sure I was satisfied with the work. My home looked clean and refreshed when they were done. I appreciate their professionalism and will definitely continue using their service. Highly recommend! read more

loved the how detailed and professional they are great customer service too I will be booking more home cleanings with scrubLV