Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

My husband was dealing with an injury and was in a lot of pain. The doctor he saw told him to get…read morea boot from here, so we called ahead to make sure they had it. He is a very big shoe size, so we wanted to make sure they had it before we drove there. We called and they said they did. We got there and got my husband inside, they took awhile running our insurance, only to tell us they didn't have his size! Really?? They got it from their west side location for us and had it delivered there the next day, but they could have done that on the phone and saved both him and I a lot of time and effort, and him from limping in there in pain. As far as the boot, it is more expensive than the ones you can find on Amazon, etc. I don't actually know if it's better as I don't have any experience with others. However, strapping the boot is not at all user friendly. The hooks to feed the velcro through fold into the boot all the time. It's hard for me to put it on him, much less if he tries to do it himself. I don't think this is the fault of the store, but it definitely could be designed better.

I received an estimate for a chair lift over the phone, they said $3500 for a 300 lb capacity or…read more$4500 for 400 lb. capacity, they came and did the estimate, emailed it to me and it was for over $20,000.00!!!! I emailed asking why the estimate was over 600% more, no answer! Don't bother with them or Leaf stair lift who set up an estimate, didn't show or call and hasn't called me even though I've called about 10 times and they keep telling me they will call, very aggravating.

I was afraid to climb my basement stairs after falling. I contacted Mission Access about a stair…read morelift. They were polite and understanding. Within a week of calling them, I had a stair lift installed on the stairs. The price of $3000 seemed high, but that is the cost of one month in senior living. I can stay in my house and be confident that I am safe. Wonderful people to do business with.

The boxes arrived and so far, are great. They're opened & closed multiple times per day with no…read moremajor wear. I'm not sure if their website's been updated but their product works well.

this is a great company to work with i have been ordering medical supplies through them for the…read morepast 18 months and the customer services has been excellent i will be continueing to work with them and i suggest that if you are looking for medical supplies and first aid kits this is the first people i would call

I would rate 0 stars if possible. For the initial order, they told me my deductible was met and…read moreinsurance would cover it fully. That was not true. Then, I went to a different supplier. Almost 15 months after the initial order, Halprin sends me another bill in the mail for a second order (that I never made nor did I ever actually receive any supplies). My insurance company also never received a claim for it. Customer service and billing has been nothing but rude and condescending. Scam. SCAM.

Nothing but the best! Been going her for 4 years now and not one issue. Always helpful and…read more courteous. They respond fast to requests for your cpap readings. They even mail out equipment if requests and I only paid for the equipment. They are the best in my book

I drove 45 minutes to Westside Medical to get a supportive maternity belly band. At first I was…read morehesitant, but my doctor had already sent the fax and everything was ready for me when I arrived. As soon as I walked in, everyone was smiling, friendly, and welcoming. I wish more companies had the kind of positive atmosphere they have going on there!! I was fitted for the correct belly band for my growing body and given clear instructions on how to wear it properly. I'm so glad I made the trip to Westside Medical! I highly recommend them! If I could give more than 5 stars, I would!

I purchased an expensive medical bed and had it delivered. The guys that delivered it were…read morecareless. They messed up my wall and my door trying to get the bed in. I finally told them to take the headboard off, which they did but not before doing the damage to my house. They also damages the headboard and footboard of the bed but I was told not to worry as they had plenty of headboards and footboards to replace the damaged ones. So I waited for someone to call me back. They never did. Finally I called Samantha who sold the bed to me and she didn't know anything about the damages. She said to send her pictures of the damage, which I did. She never got back with me but must have told the warehouse manager Ryan because he called. Ryan asked if he could come take a look at the walls, door and of course the bed. I agreed for him to come to my home on a Thursday evening. He never showed up no call, nothing just didn't bother. Go elsewhere for all your medical supply needs. They'll sell you everything but not stand by anything!! Terrible after the sale they don't care, they have your money. I put the purchase on a care credit card so I feel I have no recourse. They have my money and I have a damaged wall, door and bed.

I worked with Rochester Oxygen since 2018 or so, and had good service. Once they became part of…read moreAdaptHealth, things fell apart. I couldn't get straight answers to my billing. Then they started shipping supplies to me automatically. I called and specifically told them not to do that, and they said, "No worries. We won't ship anything without your permission." They did! Horrible company.

I have had a great experience with Rochester Oxygen, Henrietta. It is a great CPAP, oxygen, and…read morehealth supply professional. I was on a trip and accidentally misplaced my cpap power cord. The team was friendly and very helpful. I was greeted by Christie and she was able to identify what I need in less than a minute, and for free! Very knowledgeable about CPAP equipment. I didn't have any sleep the night before and this was such a big relief with their help. As a CPAP machine user, this was absolutely fantastic and they fully understood how to help customers. I was very grateful about the help. Much appreciated and thanks so much, Christie at the Rochester Oxygen & CPAP!