There are few instances these days where I can say I get exceptional customer service. Dicks…read moreSporting Goods in Henrietta has provided just that for me for the last two years. When I was looking up their hours I was shocked to see the bad reviews. Our family of five is very active in sports and and strength training fitness. With the help of Gordon (one of the employees in the fitness section) and Marilyn (the woman who is a pillar at the registers at this location) I have pieces together an affordable yet AMAZING home gym. Gordon went above and beyond to help me get what I needed at a price far lower than I was prepared to pay. It helps that I gets lots of rewards and coupons too ;) We purchase all of our baseball equipment and probably 90% of our wardrobes from here as well. Returns are never a hassle and the employees are always great! It's really a shame that consumers only take the time to write bad reviews as I'm sure there are 1,000's of customers who have had the same experiences as my family and I. GREAT JOB DICKS HENRIETTA!!!!!

I order a exercise bike on line and it stated it would arrive on the 9-23-26, I got a email on…read more9-22-26 saying it would arrive on 9-28-26, they added dates that were not listed when I bought the bike and was told that they could nothing they could do change that. Just like other businesses they want your money then they have NO CUSTOMER SERVICE.

Great store, excellent fishing department. By far the best multi brand fly fishing section of any…read morestore around here. Reasonable prices as well. Decent float fishing section. Lots of Carhartt and Wolverine clothing. They also carry some nice higher end Men's brand clothing like Filson and Woolrich. Fat selection of beef jerky too, and thats cool in my book.

Paid a deposit on a handgun and shotgun on Saturday, 8/9/26, and Karl put them in storage with my…read morename on it. When I returned with the paperwork from county clerk on Tuesday, 8/11/26, John, the employee behind the counter, retrieved the handgun, but claimed he didn't know about the shotgun, so a second background check was required. While the background check was running, he left to help another customer, then disappeared. Two other employees took over the transaction, but there was confusion about what steps had been completed. What should have been a simple 30 minute transaction turned into a 2+ hour wait. Very disappointed in Sportsman's Warehouse, not worth a return trip.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable

I bopped by the UA store after a Trader Joe's run to grab myself the Under Armour mask and take…read moreadvantage of their BOGO 50% off sale today. The store is quite large and clearly does pretty great business, likely thanks to the sales they run on a regular basis and a strong email marketing program. Now that I am vaccinated I am back to a regular fitness routine, with masks still required. I take intensive HIIT classes so I was on the hunt for a mask that was breathable and stayed on and most folks pointed to this UA option. After taking my first class with the mask on I have to say I am SO underwhelmed. I had more success with a surgical mask and silicon bracket. The UA mask, while nice bc you don't inhale it, is really thick and dense with no breathability, making my face so hot the entire time I was working out I had like...swamp face? I couldn't get deep breaths in. The mask is nonreturnable and PRICEY at $30 so this is a disappointment. I'll use it for walks and brisk activities but am bummed out about they hype vs the experience. I digress - I also picked up some WAY marked down workout tanks and a new sports bra. Everything is easy to find and the staff was helpful and courteous. At least I got 50% off the bra with purchase of the mask? WOOF. If you're an athlete or have a kiddo who loves the brand, this is a great spot for deals. Happy shopping! Skip the UA mask for cardio!

Pretty exciting to have an under armour store in Rochester. Decent selection, it's a moderately…read moresized store so not massive amounts of selection. The customer service has been so-so when I've visited. There's more than enough staff to help the number of people in the store but not overly helpful, I had to track someone down more than once for assistance. They've run some decent sales, they seem to be a pretty good mix of an opportunity to purchase new styles but also an opportunity to get good stuff at a reasonable price if you catch a good sale. It feels like they have a better selection of men's clothing vs womens. The right half of the store is mostly men's, front left is women's and back left is children's. Wish they had a bigger selection of women's clothing.

Highlight: A budget and affordable shoe store that reminds me of Shoe Carnival. You have shoes that…read morerange from heels to sneakers to flats to flip flops. Some shoes are super comfortable but don't last long, and others are uncomfrotable and pinch the toes, but the good thing is you can always try these out before you leave the store. There's also lots of clearance shoes at all times. Pro: You can find almost any affordable shoe here- nothing is super branded name but are functional and great for everyday use. If you look closely you'll find the pink sticker label. You can even download the app and get a membership and start earning points to get 10$ off 50$ and other great deals like BOGO. Con: a lot of these shoes are budget- therefore are not the most comfortable at times. Some are super comfortable but obviously not meant to be worn to nicer events. All depends on what you're looking for.

Famous Footwear is awful. This evening around 5:00pm I went to the 660 Jefferson rd. location in…read moreHenrietta, NY. I went to purchase a pair of pink adidas (http://www.famousfootwear.com/en-US/Product/50267-1031176/adidas/Bloompink_White/Kids+NEO+BBNEO+Raleigh.aspx) which were priced on sale at $41.99. The sales associate rang them up and said that they were $59.99. I told her that they were supposed to be $41.99 and so she went to check the price on them. She confirmed that the shoes were indeed priced at $41.99. She then called her manager over the do a price change for me. The manager never acknowledged me when she came over. She then asked the sales associate what the price for the shoes was. The sales associate replied "$41.99." The manager said "No, that's not right." and then took her price checker and walked away, still without acknowledging me in any way. A few minutes later she returned and said very rudely "Yeah, these shoes are $59.99. I can't give them to you for $41.99." I replied "I am not paying $60.00 for these shoes when they are clearly priced at $41.99." Then she asked me if i had a rewards card. I did, so she then proceeded to take out a calculator and punch in some numbers. After a moment she looked up at me and said again very rudely "Well, I can give you 20% off which would make the shoes $47.99." I said "No it said these shoes were priced at $41.99 and I'm not paying more than that." She said "Well, that's the best I can do." So I said I don't want the shoes and walked out. This manager, was very rude and unprofessional. She never apologized once for the inconvenience or the mess up and argued with me the entire time even though the sales associate confirmed that I was correct that the shoes were priced at $41.99. Needless-to-say I am appalled at the behaviour of this manager and have NEVER had such a terrible experience at any retail store and I will not be returning to a Famous Footwear ever again.

They were so nice! Jon (the owner), did a foot scan with me, and then spent 40 minutes with me…read moretalking about my gate, shoe needs, and what will minimize join and plantar fasciitis pain. He had lots of suggestions, and made me a custom insole that has reduced my pain significantly. Highly recommended!

Rochester Running Company is AMAZING! I've just recently started calling myself a "runner" and…read moretaking on half marathon training without a clue of what to do was pretty daunting - I LOVE that RRC has FREE PACED group runs EVERY week with MULTIPLE options for different mileage AND the friendliest staff and pacers ever! ALSO - they personally cheered me on when I ran by them at my half marathon last weekend which truly made my run even better - HIGHLY SUGGEST RUNNERS OF ALL ABILITY LEVELS TO GO FOR A GROUP RUN and check out the store! They update on facebook daily!

They don't allow for returns at this location and the workers are pretty rude. Haven't had a good…read moreexperience here yet which is crazy considering their clothes cost so much.

Lululemon Athletica Inc, styled as lululemon athletica, is a self-described yoga-inspired athletic…read moreapparel company, which produces a clothing line and runs international clothing stores from its company base in Vancouver, British Columbia, Canada.

This week I stopped in all the clothing stores on Monroe Ave from 590 to Schoen Place and finally…read morefound what I wanted at Dado. It is more expensive than many others but carries high quality brands with a good selection and helpful customer service. There was zero pressure to buy anything.

Oh Dado how I miss you on Park Avenue, now I must drive all the way to Pittsford to visit you!…read more Dado Boutique is a trendy little boutique located at the intersection of Clover and Monroe avenue in PIttsford and though its no longer just steps away it still has the same charm it did when it first opened. Owner Dalida Atallah has really brought something special to Rochester with Dado. One trip to her store and you will understand her aesthetic, the girl has impeccable taste. If that's not enough the store is impossibly clean with each of the garments hung perfectly spaced apart while center tables hold accessories. A type A personality who understands the importance of presentation? Whats not to like?! Be warned: Though Dado is just minutes down the street from Marshalls and TJ Maxx, it is expensive. The store carries high end brands like Elizabeth & James and more popular brands like French Connection but don't let that scare you away, Atallah has great sales (Up to 30% off) often so its worth a visit. Perhaps some holiday money could buy you a fabulous New Years Eve dress. It's possible you've gotten a glimpse of what Dado has to offer if you've attended any of the local fashion shows. Most recently a Dado show raised over $100,000 for the Wilmot Cancer Center. A small business helping a local charity makes my 8 minute drive to Pittsford worth while. Dado is fashion and class all rolled in to one.