The definition of a professional is doing the job right from the first time…read more I recently had my 2015 ford fusion rustproofed at Oil shield at 4500 Bank street, (Ottawa south). Last week, I was kind of frustrated when my mechanic showed me the missed areas that were not treated or rustproofed. When opening the hood, above the wheel wells, the areas were only sprayed on top but not completely. The trunk was also sprayed at the bottom but the trunk was not fully sprayed. I found that the money I paid was a waste. I wanted to rustproof the car in the summer to let the oil work its way in hot weather, I will go somewhere else and rustproof the car again before the winter. I don't think it's worth going back even for free. I do not recommend the place.

Just had my truck sprayed. The customer service exceeded my expectations. Super friendly and a very…read morethrough job. Not one of these places where you stand behind a well and hope for the best. You can stand right there and ask any questions etc as they are doing the job much appreciated.

Amazing service! They did body work on my car and went above and beyond. I can't say enough about…read morethe friendly service and the quality if work. My car came back looking brand new! It can be hard to find a garage that you trust, especially when you're a woman. I find a lot of places talk down to you or try and scam you for extra money. I can't count how many times my brother would say "can you please take me with you when you go to the garage???" I am really happy that I found ACG and will definitely recommend them to anyone who needs body work done.

I was scammed by ACG collision Center. I was very disappointed. Very bad experience with this…read moregarage, he did a very poor job and I had to push him to finally still get a poor job. Once I paid the money, he became very busy, never answer my phone calls. My AC is still not working btw. Always double check his work before paying, he always say that it is done but in reality it is never done. Please be careful not to be the next scam. He ignored me when I came back with my car at his garage to get him to do the job that I have already paid for and he completely ignored me. I had to go to Gatineau to get my car repaired for half cost.

Thank you for my oil change and brake replacement. Always great service maintaining my car.read more

2nd On or about July 3 my vehicle broke down and I had it towed to Mastertech automotive 3714 Navan…read moreRd Ottawa Ontario K4B1H9. The following week they told me that my alternator needed to be replaced at a cost of $1136.50 with taxes it comes to $1284.25. I then went on YouTube and learned that an older model Nissan's, if the air conditioner compressor is removed, you run the risk of a leakage or damaging the compressor. I then called the Garage and expressed my concerns about my air conditioner compressor to Jonathan. I asked Jonathan to remove the rad fans and the radiator and and do the job that way. He informed me that the Mechanic did not want to do it that way and wants to remove the compressor for my air-conditioning. I really receive my car back on 7 July 2026 and as I drove home, I noticed the air conditioner, getting warmer and warmer. I called the garage and the Mechanic informed me to go in on the following Friday which was 31 July. At that time the Mechanic put a full can of air-conditioning gas into my car and my car began blowing cold air but the closer I came to home the hotter it got . So I called the Mechanic as soon as I got home and he told me to bring it in on Wednesday July 5, 2026. Now during my conversation with Jonathan he guaranteed me that at the end of this process I would have air-conditioning and it would be no issues. The Garage charged me another $226 to inform me that my compressor for my air-conditioning is no longer functioning and that they would repair it for a cost of $1400. Meanwhile, they had my car locked in the garage and I knew they were not gonna give me back my car unless I paid the $226 so I did I would like to know exactly what caused my compressor to fail. I would like to know why you didn't follow my instructions to remove the rad fans and radiator and remove the alternator without touching the compressor to my air conditioning. You decided to do it your way and now the compressor no longer works. I would like you to respond to this letter before I have to take further action. A response is requested. I was guaranteed by Jonathan that when the repair work was done my air conditioner would be operational. It is now not operational and I cannot get into my car when it's hot having a spinal cord injury, which does not allow me to travel in a heated car without the air conditioning, I cannot travel in my own car. If a reply is not received I will be contacting Consumer and Corporate affairs I have already contacted the Better Business Bureau and they are waiting on your response.I will take this to court if necessary !!!

Both my bumpers were "falling off" + some paint scratches needed to be done. Eduardo and his team…read moretook such care of my car and effort in replacing/painting both bumpers! Top quality, awesome communication and speedy service! Price was the best out of all the shops I've gotten quotes for! Definitely recommend :)

Excellent service! I dented and scratched my rocker panel on a high curb and was anxious to get it…read morefixed. Went in for an estimate and was given a printout with a cost breakdown within 10 minutes. The price for the work was very competitive with two other estimates I got. Ed was able to book me in that week and do the work in two days. Will definitely recommend to people looking to have body work done.

I used to look at my car and think "its time for replacement... " I got a quote to fix all the…read moredamaged parts. Fender, spoiler, rust spots, loose parts, cracked windshield. Now when I look at my car, I say "What a nice car" Thanks Aleks. nice work for a great price. This was a couple months ago, and every time I look at the car , I think how can I thank Aleks for the body work.

Great results at a great price. When I booked, I was told the work would require 2-3 days. Done in…read moreone. They did some touch-ups elsewhere on the car at no charge. Friendly service.

Mid-September, I brought my BMW X3 xDrive30e 2022 for a simple insurance claim for a shattered…read morepanoramic roof and... well, I never got my vehicle back as it's now somewhere in a scrap yard! A couple of weeks after leaving the vehicle under Otto's garage care and waiting the appraisal, I showed up unannounced as I needed some of my personal belongings in the vehicle. Vehicle parked outside, unprotected with puddles of water in it and dripping water from the trunk. Once the infiltration reported to them, what was supposed to be a simple clean-up based on Otto's ended up with a vehicle deemed total loss by certified appraiser. I just can't imagine what would have happen down the years with electric problems not covered under BMW's warranty.

I've recently used Otto's collision centre for Seatbelt removal and installation. My New BRZ looks…read moreawesome with the Red Seatbelts. I highly recommend Otto's Collision center for their awesome and quality service. I personally like to thank their friendly staff Angie, Megan and Tei . Thank you!

My mean ol' car decided it needed to go to the doctor last week. I took it to see Doctor Jim…read more Truth be told, it was the first time I'd been a big girl and took my own car in to see something done to it. 26 and I'm finally not calling my dad to fix my issues. Go me! Anyway, I took the Yaris in because the brakes were screaming and I didn't want them to stop working and make me the one to scream. Jimmy took care of me and the car and made some good recommendations for keeping her in good health going forward. Seems I've been a bit of a slacker, so the price tag was a tag high, but nothing was individually outrageously priced. When you put it all together (if I was clever I wouldn't have had to pay it all at once and could have done it over the year), my credit card was the one making the noise. Jim and his team fixed me up, though, all in the same day, and with a smile on their faces. Sitting in the garage smelling waiting room was actually pretty entertaining. There's a pamphlet, picture, or poster on practically every inch of wall space. I felt like a kid, twisting and turning to look at everything. Having an iPhone with Words With Friends on it didn't hurt either. All in all a great experience and I'll be back (not too long from now since I'm a responsible adult and all!)

Definitely overcharged for a simple diagnostics job. After paying $590.00 on determining the issue…read morewith my engine light, I was advised I would need to replace "camshaft positioning sensor" which cost $144.00 and labour will be 4.5 hours which comes to a grand total of $830.00. Instead I obtained the camshaft position sensor from the local dealership for $110.00 and paid a competent reliable mechanic $250.00 for the replacement. So, basically saved $500.00 dollars. I would not recommend these mechanics for any out of towners. As I was out of town and probably explains the high cost charges. ;(

Jim and Jim Jr. have serviced my cars since I came to Ottawa in 2000. My brother is a mechanic (in…read moreanother city or he'd be my mechanic) and he gave me the OK on their work when I first dealt with them. They are accommodating, friendly and TOTALLY trustworthy in my books. I can't recommend Jim Licari Automotive highly enough.

Not the cheapest place in town - probably because they are one of the few places that actually…read moreseems to do a great job.