Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Charged me $870 plus $106 travel to tell me my AC doesn't work. I knew that before they came out,…read morethen $6000 to replace it. Would not credit the me the new parts as once they open the box they consider them used. Then of course didn't leave me the (new/used) parts they replaced. More like theft than repair. Do yourself a favor and find someone else!

excellent service. Had my drain cleaned and flowing in no time. Would recommend to anyone needing…read moretrustworthy, professional plumbers.

I had a local drain cleaner come out he could not fix it. He called.Pishner's they Came out right…read moreaway they Broke the concrete away from a cap to my main drain to clean it could not fix it told me my main line was broke out in my yard needs replaced I asked how much it would cost. $2500/$5000 they left did not clean the mess up or put the cap back on the line I just got out of the hospital. Had a bone marrow transplant for leukemia. call the next day invisible Plumbing he came out and his camera full color through my main line. Ran a high pressure clean out snake in my line was full of roots only was not broke fixed it within a few hours thanks for plumber that are honest. instead of somebody that didn't know what they're talking about. And the mess.Pishner's left me never again will I call them

I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more

Excellent service! We needed or geothermal serviced. Luxury ordered a replacement part on a…read moreprevious service call. The technician, Wayne, came today to install the replacement. Before he did he performed another check on the system, found an elusive shorted out wire that was actually the cause, and saved us a ton of money because we no longer needed the replacement part. He also assisted us with installing the thermostat app on our phones, how to set it, then thoroughly checked other parts of the system to ensure the moisture pulled from the air was properly draining. He provided outstanding value. Would highly recommend.

Long history with Luxury. They provide excellent service and really take preventative maintenance…read moreseriously. Sal - technician - very professional And personable. Takes preventative maintenance to new level. Saves on emergency calls. Paul owner/manager, very responsive and professional . Local business which really fosters customer loyalty.

JD takes good care of our heating and cooling systems. Joshua O. visited today to make sure things…read morewere running smoothly for our furnace and explained everything he did before leaving. Very thorough, skilled and professional! Thanks for always providing us with experts and fair prices!

We've been customers of J.D. Indoor Comfort for years. We highly recommend them. At times when…read moresomething has gone wrong with our furnace, they've been there right away, doing what needed to be done. Our furnace and AC systems work well, though, because they check each once a year: AC in Spring, furnace in Fall. Those visits give us confidence that all's well, as well as giving us the chance to check-in with the service providers, who are always prompt, polite, and helpful.

Plumber showed and did a Fantastic Job. Replaced all tub drainage parts, replaced pipes, snaked…read morethe tub and now the tub works like new. Did a very Professional job. Price was very reasonable. Thanks you so much. Would highly recommend

I can't believe it's taken me 3 years to write this review! K & S has been my go-to plumber for the…read morepast few years. I do real estate full-time and I first used them to assess the sewer lines in an apartment building my brother and I were personally in the process of buying and he found a sink hole underneath due to the corroded sewer lines (saving us thousands of dollars.) Ever since I have recommended them to all my buyer and seller clients in need of a plumbing inspection, repair or scope! Which is honestly saying a lot, because after 11 years in real estate, I have very very few contractors I recommend. Because a lot are unreliable, but NOT them! They respond quickly, they show up, they are available in emergencies, they do great work, they are super knowledgeable, they are honest and they NEVER pressure my clients into repairs they don't need. They treat your home like it's their home and what they'd personally and professionally recommend! There is also not enough space in here to share all the things they've caught for my clients: rotted sewer stack mains, sewer gas leaks, water intrusion, leaking lines, safety concerns and so much more. Plus, the willingness to put my clients mind at ease by discussing their reports in person or over the the phone at literally all hours. And never making you feel like any question is a silly question... they truly care! If you hire them I promise you won't regret it! Thank you so much Sean, Justin and the K & S Family for being the best in the business! You so appreciated!! Sincerely, A realtor who only trusts them for all her and her clients plumbing needs! (I attached some photos from a recent job, where they scoped and saw the sewer stack was rotted. They then replaced it and replaced all the old waterlines as well.)

Raymond did a faulty job installing my water heater. We had a solder joint pop several gallons of…read morewater a minute was pouring all over our basement. Fortunately it was making so much noise and I happened to be home that not too much damage was cause. However I was concerned about a fire hazard as the gas burner was still going as the water left in the tank and it was starting to boil off and was sending steam all over the place. I called Raymond for immediate help as I needed to figure how to shut everything off When I called, rather than helping I was told someone would come in 4 or 5 hours. Even when I explained I needed immediate help to shut everything down and turn off the valves Raymond could not help and told me to call someone else. Fortunately I was able to find another Plummer who walked me through shutdown and I was able to save my basement from flooding. Later I called back to see if Raymond would come out and look at their faulty work and repair. Raymond said they would not come out. We had someone else fix up their mistakes. In the end we came out okay but it could have be a disaster and it is clear thar Raymond has no interest in standing behind their work. We had used them for all or heating, cooling and plumbing for over 10 years but never again. Beware of these guys and use someone else! Here are photos of their poor work!

I called them in evening to see if they would service our central air unit and told them we didn't…read moreneed any service before 7:30am next day which I thought oh they will call by 9am next day. We received no call from them until days later. I'm sure they are a great company, but they need better customer service I ended up going with E.H. Roberts.

Mark and his son are awesome. They were quick to respond to my call and came to our house in no…read moretime. They were able to unclog our drain and give us info about our septic tank. Professional, prompt and very down to earth. Definitely will use them again for any plumbing needs.

From the owner: Active Rooter Plumbing Drain Cleaning LLC we provide Drain Cleaning Sewer Cleaning Plumbing Plumber…read moreServices High Pressure Sewer Jetting Services Video Camera Inspection Services Serving Elyria Ohio and Lorain County surrounding areas also Lorain Amherst Sheffield Lake Avon Avon Lake Lagrange Grafton Wellington Northridgevill Westlake North Omlsted Rocky River Lakewood Wakemen Birmingham Vermilion Sandusky Ere Huron Columbia Station