John is a standup guy. His guys cleared a sanitary drain pipe and then followed with a number of…read moreresidential plumbing repairs. They also jet clean but was not done at my residence. All of the work was done very well, looks clean, fairly priced and done by a polite crew that cleaned up nicely when finished. Also, they are for the most part a family business. I absolutely recommend them. A's in every category.

I'm sending this review a year later than I should have. Bear with me, I've never been compelled to…read morewrite or send any kind of a review before. I'm ENRAGED by their lack of customer service, care, timeliness, attention to detail, respect for me, my hard earned money, and overall lack of remorse for terrible work/service!!! I thought they were a great company when we met to discuss the small projects in my home. THAT WAS NOT THE CASE!!! It started out great, they showed up August 7th, 2024. My project consisted of installing two new toilets, installing two-bathroom faucets, installing shower faucets, kitchen sink faucet, installing a porcelain kitchen sink, installing new outlet covers and switch plates, towel bars, toilet paper holders, new light fixtures in the bathrooms, hanging a small bathroom mirror over the vanity. There were a few other smakk items that I requested but they were all things that most any handyman could do. AT LEAST I THOUGHT, AND WAS ALSO REASSURED BY JOHN McCUE THE OWNER OF FIRST CALL. The first two days they finished some but not nearly all of the tasks. I asked him how he'd like to be paid, and he said you can pay me 1/2 now and the rest at the end of the week. No problem!! Paid him $2703.00 and all's good! Let me add that I paid for every single item that was installed in my home, they had no expenses going into the job or by the time they left over two months later - NOVEMBER 5th, 2024!!!!! There are so many things wrong with the small tasks they worked on it's hard to just name a few. The faucets do not stay in one place when you turn them on or off, the entire faucet moves because it was never secured from the underside of the vanities. I just paid an actual certified electrician to come to my home last week to reinstall every single outlet and cover because JOHN McCUE's employee installed them incorrectly and the lights would not turn on and off as they did when he came out to put the new ones in place. They were upside down and the wrong switches were put in for a two-way light switch. I also asked to have one of the outlets for my range moved to behind my range because it was above the countertop and could be seen to be moved so it would be concealed. His reply was, "We'd have to put an entire new plug in to do that" and I said that's fine go ahead and do it because I don't want to see the plug. SO, he left the wire inside the box, put another plug behind the range and called it a day. Mind you, he didn't show up for two weeks because he had taken ill, so I waited for the job that should have taken one week max over a month to complete. John was taking them off my project to work on McDonalds restaurants that he has contracts for. I asked JOHN why my kitchen lights were not working the way they had before they changed the outlets and he said, "Well, MY GUY IS NOT A CERITIFIED ELECTRICIAN!!! I replied, you never mentioned that he wasn't certified ever! But that was it, he even turned the lights on from the other side of the room and it didn't work the way it had prior to them performing their services. JOHN McCUE comes off as a upstanding guy especially after I shared my experience of trying to find people to perform the duties I had contracted FIRST CALL to do. I'm suggesting you RUN - DON"T WALK - RUN! DO NOT HIRE THEM. His work cost $5,406.00 A monkey with a wrench could have performed what they said they could do. I LOOK BACK NOW AND THINK THE MONKEY WOULD HAVE BEEN THE BETTER CHOICE, AT LEAST I WOULD HAVE GOTTEN SOMETHING OUT OF IT - I WOULD HAVE BEEN ENTERTAINED. I wasn't laughing then, and after paying someone else to fix what they did wrong, I'm not laughing now. Many people have said, you may not remember what someone says to you. But you'll always remember the way they make you feel! I think the better business bureau is next! HORRIBLE SERVICE!!! He took advantage of me, and my wallet!!!!! Rosemary E. Concord Township, OH

I had the occasion to work with Formica Plumbing twice in the last week and I highly recommend this…read morecompany. The first visit Gavin and Ethan arrived on time and worked quickly, professionally, and cleanly. The second visit Gavin arrived and took care of the issue in record time. Always polite and friendly with an accurate estimate of the work requested. Call Formica Plumbing for all your plumbing issues.

I am dealing with my mom's house, which has had a plumbing issue for years; her sewer would back…read moreup, and the toilets wouldn't flush during high usage. I got a quote from a national plumbing company; they told me I have to replace the entire sewer line in the yard and under the house, requiring them to break up the concrete for a small fee of $30,000! Lots of fearmongering and warnings about the pipes being shot. They didn't even clean one clump of roots because they said they were worried the pipe was cracked underneath. It wasn't! I got a second quote from Formica Plumbing. The plumber, Jeff Poulos, was very honest and wondered why I thought I needed the sewer line replaced. After he cleaned out the roots, he showed me the video live; it looked clean with nothing cracked, broken, or misaligned like the other company had claimed. He did find that the inspection tee in the yard was broken and quoted $5,000 to fix it. A much better quote, but I wasn't done. I called the Cuyahoga County Sewer Department, and they fixed it FOR FREE!!!!! It's something they cover. I am beyond thrilled with this news! I had put down a deposit with Formica and they were very nice about refunding it, Jeff did his due diligence and called the county sewer department to learn more about what and where they cover and is putting it in the company system, so this doesn't happen to customers in the future. I am so pleased with my transaction with Jeff and Formica. They are honest and customer-focused, no scare tactics to get business, and no fixing what isn't broken. I highly recommend them; I will use them for all my plumbing needs. In this day and age, it is so refreshing to find honesty on this level. I feel like I won the plumbing lottery!

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old…read moremother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job!

Completely unreliable. Canceled two separate appointments on the day of citing other emergency…read morecalls and then rescheduled a third without bothering to notify me. Never again!

We were getting our house ready for sale when an inspector told us we had a small gas leak in the…read morebasement. This was at about 5 pm on a Friday. I called Freeflow because I saw their van in the driveway of a really picky neighbor who vets her contractors well. I figure if that woman was using Freeflow it was probably a good company. I called Freeflow and spoke to John. I told him the problem and that I hope he could come out right away. He said he could be there that evening. I was so relieved. Then John called again and said he could come out within a half hour if that worked for me. Great! He was there in an half hour, figured out the problem, and called for a guy to come bring him the right part. No waiting for Freeflow to get a part, no big fee for being an emergency call, just straight-up good customer service. A grave concern became a non-issue in about 90 minutes. Since it was an emergency we didn't get quotes. We just called Freeflow and were very happy with the service. So of course, we called John at Freeflow again once we moved into our new house. It was a foreclosure that Fannie Mae bought and "fixed" up. It had been vacant for over a year. John went through and fixed the mess Bathfitters made in installing the shower/bath combo, cleared the clogs in two upstairs drains, installed a new garbage disposal, and connected our water line to the new fridge. These were all separate visits since the troubles came over the course of 2 months as we lived in the house. John was very accomodating of our schedules. His quotes were always on or close to the actual cost. If there was a deviation it was explained, and since we paid in cash we got a discount. Now we plan to install a jetted tub in the master bath, and a half bath in the basement. So we will be calling John at Freeflow Plumbing confident we'll be getting good work for a fair price.

Quick response to an urgent situation. They were able to identify the source of leak and scheduled…read morereturn to repair it within a good timeframe.

All around awesome customer service!!! I received the time frame of 5:00 PM - 6:00 PM for Five…read moreStar to come out to me. At 5:00, I got a reminder call from a very professional and energetic young lady to let me know they were out to the house soon. She was great to talk to when most people would be winding down from a work day -- she was very peppy! Soon after the call, Kamran came to the house. He was very professional and polite, examined the issue, gave me a price quote, and then completed the project in great time!! He was very thorough, detail-oriented, and walked me through everything he was going to do. I am so glad to say that we have our "go-to plumber" now thanks to Five Star Plumbing and Heating!! Thank you!!

I called Five Star Plumbing and Heating Friday afternoon and Kamran came out the following Monday…read more He gave me a window of time that he would be there and showed up not only on time during that window, but spot on at the start of it. He came in, checked the drains we were concerned about, and helped us clear them. Kamran also recommended some items to us on Amazon that will help us prevent the issue going forward. He cleaned up after himself and gave us what I consider a reasonable price for the work. Overall, a very good experience and we'll be reaching out to Five Star Plumbing and Heating for any other issues we have in the future.

6/12/25 North East Plumbing & Mechanical, Was to say the least top notch service, dealt initially…read morew/ Chris on the phone very prompt and they came within hours of my plumbing issue I was experiencing, I was running behind and the tech came back and fixed my issues on his day off!!! l!! Pricing was just as good as the service!!! Can't say enough Good things about the Customer experience, as I normally don't review!! North East Plumbing & Mechanical is the local company you want to do your plumbing!!!!!!!

Fantastic. First rate very knowledgeable plumbing team. Direct abs no nonsense style. Great for…read morelakewood homes.

I had a stopped up bathroom drain. Requested service through their automated email website…read more Received a prompt response and quick scheduling. 2 plumbers arrived and fixed the issue. Also replaced the U pipe due to corrosion (I think that's what it's called :) I would use them again. Pricing was fair.

Two plumbers came out on consecutive days. The first couldn't clear the drain in my kitchen sink…read more The second didn't even try. No one came on the third day despite statement from second plumber that someone would be out the next morning. Receptionist very confused on the phone for scheduling. I can't recommend them.

NO SHOW for an estimate, with no call to advise. Waited all afternoon. Wanted Seventy five Dollars…read morefor the estimate, until I told them the web site says "FREE".

Left us with cracked sidewalk at the end of our driveway from parking heavy equipment. Damaged the…read moredriveway with many divets. They were the least expensive for replacing my water main and the quality shows. Very disappointed and do not recommend them.