We built two homes with Turnstone starting in 2020, until we fired them for breach of contract…read more We've been in the midst of an extensive redo of both houses (with a new contractor) with great financial burden, so I have decided to share my experience with others in hope others will do some due diligence before engaging with them. The issues are almost too egregious and numerous to note. That said, the main issues were contracting for a custom kitchen/built-in closets and getting boxed cabinets which were installed with untenable damage, color variations throughout, and missing components. Our custom wood siding was installed outside the manufacturer's installation guidelines, resulting in one entire house needing to be resided with extensive modifications to the installation, necessitating the addition of 2" wood firing to attach the vertical siding. The wood refiring has changed the envelope of the house, which required removing windows, changing the internal window sills, retiling the bathroom sills, pulling out the external electrical panels and outlets to meet the new envelope, etc. They installed four custom metal panel windows and doors, also with considerable damage; they leaked, the metal rusted from all the installation damage, wouldn't close, etc. Most of the windows in one house weren't flashed and our largest (and most expensive windows) were installed incorrectly. Between the siding debacle and the leaking windows, we've had to remove or reinstall or replace almost all the windows. (One window came in white and they actually painted it black instead of replacing it with the correct window--no kidding. ) The HVAC was installed below grade and created extensive leaking in both basements. Finally, the patio drain required per the plans was not installed. We had to remove the patio, install/dig a large drain, and replace the patio to move the water away from the house. I have another long list of items, but these are the main issues. Each validated by both an experienced and reputable engineer and our current contractor. To date, we have spent over $525,000 correcting the issues. This does not include things that were unfinished, only done incorrectly. We have estimated it will take another $150,000 to finish the project. I'm in the midst of arbitration with Turnstone, so you might be asking why I am voicing this concern before things are resolved. Just today I have talked to three people who had similar experiences with Turnstone. It's not just the workmanship that's of concern, but the consistent way they've not stood their work, gas-light people who had valid concerns, and left clients with sub-par solutions. They want to blame their issues on their clients, or COVID, or vendors, but it's become so obvious that Turnstone is shaking and jiving in hopes of avoiding the enviable responsibly that comes with living up to their promises. My only hope is that my review offers other clients a moment ask more questions and Turnstone to reconsider their business practices.

We are so thrilled with our new home! This is our first experience building a custom home, and from…read moreour very first meeting with Harvey to the finished product, it has been a distinct pleasure to work with Turnstone Custom Homes. Erik took our rough concept and designed the perfect home for us - and on a very narrow lot with plenty of restrictions. Lisa was a very patient and calm guide as we faced the daunting task of design selections. And the project management team led by Morgan and his skilled colleages, Jason and Mike, are true professionals who care about the details and the product they turn out. The entire Turnstone team is extremely knowledgeable, very responsive, professional, courteous and friendly. They were excellent at managing costs and completed our home on time (maybe even a little early) and under budget. We're almost sorry that the construction is finished because we miss them! If you're planning to build a custom home in Delaware, Turnstone Custom Homes is the company you MUST use!

Luis and his team are amazing! He has renovated both my houses doing everything from remodeling…read morekitchens and bathrooms to redoing our screened porch, adding recessed light and mudding, sanding and painting our garage. There is nothing they can't do, quickly, with great quality and reasonably priced. Highly recommend.

We hired this company to replace our electrical panel and paid a deposit upfront. From the…read morebeginning, scheduling was a struggle. Communication was very poor--Luis, the person handling appointments, rarely returned calls, and we had to repeatedly follow up just to get basic updates. They even canceled on the same day they were supposed to come, which caused delays and a lot of inconvenience. Because of this, we decided to cancel the project altogether. During an earlier visit, their technician Ben tightened two outlet screws and replaced a GFCI outlet using our own materials. Before he did the work, I specifically asked about the cost and was told it would be free. After we canceled the project, we were unexpectedly charged $350 for that small task--without any approval from us. When I called to question the charge, Luis laughed and said "this is how it goes," which was extremely unprofessional and dismissive. Overall, very disappointing experience. Poor communication, unreliable scheduling, and unexpected charges without consent. I would not recommend this company.

I moved from up state, and my neighbor suggested for us to use their services. We wanted to get rid…read moreof the screen porch and add a sunroom with some deck area. We we're hesitate to use them at first because there isn't much reviews on them and also our community is a little picky but after seeing my neighbors sunroom with cathedral ceilings and fireplace which was done a year ago, we decided to use them. I must say, it was a great dealing with Henry. He is very helpful and would ask me more then once if everything was good, took pictures for me to see progress. Just a really good experience. He even repair a leak on my roof for practically nothing. One more thing, when my husband and I bought the home, originally we had gotten quoted from two companies what we wanted done, and Henry beat their prices!! I will be using him again to update my kitchen in a couple of months. It kind of reminds me of that saying, don't judge a book by its cover. So glad I decided to go with my neighbors suggestion.

We just had our main bathroom remodeled by this firm. They were very helpful in their suggestions…read morefor designing the project. The estimate was discussed in detail with potential unforeseen complications reviewed before contract signing. All the materials, tub, shower, vanity, etc were ordered and in their warehouse before the project started. Everything went smoothly and my wife and I are very pleased with the results.

We bought our home in Fenwick Island three years ago and began renovating an 18-year-old house…read more Finding reliable contractors can be frustrating, but Up And Up Services was a refreshing exception. They return calls, show up when promised, do excellent work, and follow up to be sure you're satisfied. I've been in the construction business for 40 years, and I've never seen a cleaner, more organized, or more detail-oriented crew than Murat and Andrew. They renovated our laundry room and master bath, and the results exceeded our expectations. Five stars without hesitation -- high-quality work, fair pricing, and true professionalism. Highly recommend Up And Up Services.

We hired Jack Abell to put on an additional living space & 2nd floor addition onto our existing…read morehome in North Ocean City. Being local business owners ourselves we strive to find other local businesses to support when we can. From start to finish Dylan, Andrew and the entire crew were great to work with. They were professional, prompt and communicative. When we decided to add a few more tasks to the list they adapted and provided the right crew for the job. We couldn't be happier with the results. If you are looking for a one stop shop for any home renovation--Jack Abell is the way to go. You won't be disappointed!

Contacted Jack Abell to replace the boards on our deck and front porch along with replacing lattice…read morearound the deck and porch. Dylan came out and put together an estimate that we felt was reasonable. We responded with questions on the work and then planned to sign the contract. Called several times and never received a response. Someone did answer the phone once and told me how busy they were. Two months passed and never received a call back or response to the email on the estimate sent to me. If they are too busy to respond to questions on a quote, question if they could find the time to do the work. Disappointed because had heard great things about Jack Abell Inc. Dylan was very knowledgeable and seemed like we would receive quality work.

Excellent company. Showed up on time did great work. Our parents are thrilled with the porch and…read morebath.

I hired Local4 to renovate two bathrooms in our Ocean City vacation condo, and they exceeded our…read moreexpectations in every way. From the first call, the team were professional, responsive, and transparent. We received a clear estimate, detailed scope of work, and regular updates throughout the project. The work included tile replacement, modern fixtures, vanities, and a walk-in shower--all done beautifully and on schedule. What really stood out was their attention to detail and understanding of rental property needs. As property managers themselves, they knew how to create a design that was both guest-friendly and easy to maintain. They also worked around HOA rules and handled everything efficiently, which gave us peace of mind since we live out of town. If you're looking for a reliable, high-quality renovation or property management team in OCMD, Local4 is a rare find. We'll absolutely work with them again.

Used them to update a rental property we purchased last year. They put in 3 1/2 new bathrooms,…read moreremoved the old kitchen and all rugs, fix the floor to accommodate the new vinyl wood planks that were going to be installed, replaced a back deck, put new roof on the shed, and too much more to remember. They did a fabulous job. Jose was in constant contact with us. Would highly recommend.