Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

I spoke to Hailey employee number 14049320 she was…read moreexcellent, thorough, knowledgeable and patient. I was very happy she got me all set up with my Shaw TV and internet. One of the best customer service experiences I have ever had. Keep up the spectacular work Hailey the world needs more caring employees like you. :) Tracey Sych

Shaw (and now Rogers) is a textbook example of a company that has completely given up on service…read morebecause they know you have no other choice. They have sent three different installers to my daughter's apartment. Every single time, the "technician" shows up, realizes the job might actually require more than ten minutes of effort (claiming it'll take "two hours"), and simply walks away. It is clear that Shaw is sending rank amateurs who are fundamentally incapable of performing a basic installation. It's pathetic. They have the location data; they know the building. To send three separate people who can't do the job is either gross negligence or intentional time-wasting. The only reason anyone uses them is their stranglehold on the "last mile" infrastructure. They own the cables in the building, so you're forced into a contract with a company that has always been a pain to deal with and has only become more bloated and useless since the Rogers merger. Avoid them if you have any other option. If you don't, prepare to have your time wasted repeatedly.

Let me be clear, I am happy with Simon Cooper service from Getus who helped us with our problem and…read morecame with a new plan with internet connection. We are about to move, submitted a cancellation request for our service a week earlier to have our internet cut off on last day of our cycle. But either the agent we talked to Elina Martinez or their irresponsible vendor cut our Internet 6 days earlier although we have paid for our services full. And We really needed internet. We did not appreciate this. Pay for a service to be cut off and they will act like it's your fault although you have written email communications and ticket numbers for your inquiries. Other agents we talked to were extremely rude not helpful at all just wanted to get rid of someone demanding their service back which was already paid for. He was the one who helped us have our internet connection back with a new device and good price. Talked to him more than one hour and got a good deal. He is patient and very understanding. Although he couldn't do refund or reactivate it without 50$ activation fee again, he walked up through the process and all options to choose something that works for us. Last agent we talked to Elina Martinez not happy with her. We have confirmed over 5 times we want our internet up to last day and still she cut it off a day after our call whilst we have paid for our service. Get us company despite all the cheap internet that they provide always does this. They always cut your internet sooner that they should, no matter you have paid for it, requested on time( they ask you to request a week in advance and then always do this) and have a contract. Which makes it frustrating to follow up all the time. As you see we had to buy another service while we have paid for our precious one in full. And they are not even refunding the rest of our money. The company is incredibly irresponsible and customer care looks like a joke. Anyway, only polite and caring agent we talked so far was Simon Cooper. Hope this review is useful for other customers. Mind their irresponsible and bad services from the beginning. Hear this from me a 2 years old customer who never even paid a bill late. Still very bad experience and not happy at all.

Awful. Ill give you the run around and take your money. no customer service. Gave me the run around…read morefor 2 weeks.

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

Having been with W3 for many years I think I can attest to the fact that Marcel and the team go the…read moredistance. They've helped my business over the years through both ups and downs. They are reliable and have always had my back.

I have problems with TV service about 3 to 4 times a year. PVR stops working. They have replaced…read morewhich takes 4 or 5 days to come in the mail. I need to self install then need to return the defective hardware via Canada Post. If not returned they charge you a fee for a box they claim is useless. CSRs are often rude and dismissive.

TV boxes keep crashing. Wifi signal keeps getting dropped despite the wifi boosters installed on…read moreall floors and corners of our not so large home. TV boxes and modems were replaced 3 times by Telus already. Fault seems to be with shoddy Telus equipment as mentioned on numerous other forums. Unacceptable for a company this big. Switching back to Shaw in a few months when contract is up.

I needed to scan & email a form, since my scanner was packed up & in storage, I neded to go…read moreelsewhere. The Post Net on Hornby was closed. I wanted something close and This place is right on Davie street (It's open until 1 am) Inside it was kinda dark, not too busy. Seemed like there were maybe 18 computers. I don't know what they have that makes it a "cafe" I only saw some chocolate bars up by the cash area. They have cold drinks in a cooler. Service was quick and pleasant. I was only there the 10 min. So I didn't get much chance to check out any other services. Total for 10 m of internet usage,and my one page scanned into a PDF file For emailing was only $1.90

Need something printed off, don't bother. They won't do anything except rent you a computer, and 1…read morepage of printing costs you $1.50. won't go there again.

I was attracted to this provider due to their competitive rates. Setting up the account was a bit…read moreawkward due to a number of communications problems with staff and a couple of mix-ups. Once the the connection was established however, I found that the service was excellent. Customer support was very good. I'm very pleased with this internet provider and would recommend it to others.

This place sucks! They send you no bills and then you get disconnected. How hard is it to email the…read moreperson a bill? Also the customer sign in on their website is the pits. Recently I gave them my new credit card number and they disconnected my internet again. Just tons of bogus hassle.

WiBand Communications is a boutique Enterprise Internet Service Provider working with clients to…read moreprovide them the most effective networks to run their businesses. Excellent customer service and creative solutions to provide them maximum value for their budgets.

From the owner: Our business specializes in business Internet service.read more

My old laptop required a wifi extension repaired. In addition to the fact that it was repaired the…read morenext day for a very reasonable price, Charles even helped me to set it up at my place fixing some issues coming from Shaw-Rogers. Thank you, Charles, so much for your dedication to your clients and your professionalism.

Mac air has been slowing down on internet work, then i can not see anything. I thought it was…read morefried (6yrs old) but thought i would give these guys a try. Not crazy about the guys down the street. This place was great!!! New operating system and saved everything on my computer for $150. Great service, great price!!!