Listen, this experience was horrible! If I could give 0 stars I would. This is my first time…read moreworking with a travel agent and going out of the country. And even if this wasn't my first time I expected to be educated and made to feel like things were taken care of. There was a miscommunication regarding flights. When I presented questions and concerns the representative named Jenn was extremely rude and seemed to take my concerns as a personal attack. When I explained that there must have been a miscommunication and requested she educate me on the process she told me that there was no miscommunication and that I was the one at fault. After multiple back and forth communications and the rude nature of her responses, I did not feel confident in trusting my travel goals to Jenn based on her emotional responses. I asked to work with another member of her team, however my request was not honored. Her professionalism was deficient and it seemed she did not care. I am not sure what was wrong with Jenn but this whole experience was baffling and I am still confused. The level of customer service I received was non existent. I would not place my trust in this agency.

Jenn at this place is GREAT!! I planned what I thought was a pretty convoluted trip. 2 wks in…read moreEurope, we flew from Norfolk to Dulles to Belgium, with a rental car. We spent 4 days in a hotel, and then drove to Rotterdam, Netherlands. There we stayed with relatives and after 4 days we drove to Amsterdam, stayed overnight in Amsterdam and then flew to Barcelona. Here we got another hotel for five days. While we Barcelona, we were never bored, we had bus passes. etc, that allowed us to travel around the city freely. Then fly back to Norfolk via Dulles. All set up, booked and coordinated by Jenn. It was great everything was EXACTLY when and where she said it would be. This is way the rating of 3.5 baffles me.

My college friend and I just got back from Cusco Peru for a trip to Manchu Picchu, and wow what a…read moretrip. We have both traveled all over the planet and this was our first trip using a travel company. Lets just say, Adios Adventure Travel has been absolutely amazing. When we decided to plan this trip, we did a Google search for Manchu Picchu. We came across Adios Adventure Travel. I sent an email with the information about what we were looking for, and BOOM Jacquie responded right away with tons of information. She was amazing through the decision process. She answered every question we had, was super punctual in responding, and helped us to get to the point of booking with such ease! When we called to actually book, Jacquie was so much fun to talk with. We talked on the phone for almost 2 hours discussing this trip. She recommended places to go, things we were interested in, made sure to let the travel guides know the details for those things we were interested in, and so much more. If I can travel anywhere, it has to be a place where I have a "Jacquie" available for questions, answers, and great information. Once we got to Cusco, we met with our guide Victor. He took care of us the entire trip... and when I mean taken care of us, he made sure we knew where we were going, what times to be where, and stepped us through everything everyday. Each place we visited Victor was so knowledgeable about the site, city, people, and the history. He was so extremely polite, giving, and funny! He told us many of his personal stories, especially the ones that were connected to the places we visited. Victor was also patient about our time, especially at different locations, allowing us to see the different sites but to also give us time to look and experience for ourselves. We told Victor in the beginning of our trip, things we were interested in seeing and experiencing... he adjusted our schedule to fit those things in and even took us to amazing restaurants for some very authentic Peruvian food. We were both blown away at the professionalism that everyone at Adios Adventure Travel had. I recommend anyone who is wanting to travel to Peru, Chile, Ecuador, or Bolivia, to contact Adios Adventure Travel and see what they have to offer... they will make your trip amazing and so much easier!

My boyfriend and I got back from our Peru trip a couple weeks ago, and I have been missing it ever…read moresince. Easily, the best trip of our lives. If you are ever considering going to Peru & hiking Machu Picchu, definitely go through Adios Travel Adventure. Both co-owners Jacquie & Vidal were wonderful to work with (and Heather as well)! We did a 5 day hike and at times is was very challenging but completely worth it. There was an issue with our initial itinerary that we picked, but Jacquie & Vidal did everything they could and made it right. It all worked out for the best, and we can't say enough good things about working with them. I contacted Jacquie many months before our trip and from start to finish, it was a breeze to work with her. She always responded in a timely manner to all of my questions (and I had a TON of questions)! Lol. It made planning the trip fun & stress free! I don't regret one bit going through Adios Travel Adventure! We recommend them 100%. And if you ever get to choose your guide - ask them to book Klever for you...absolutely wonderful!!

Gretchen put together a marvelous customized trip for me to Australia last year. Since I'd never…read morebeen, I thought it was wise to engage professional assistance with the planning air & ground travel, lodging, & activities, as well as selecting appropriate insurances. She worked closely with me to find activities that were both interesting & fun, while staying within my budget. I think most agents would have encouraged me to take a cruise but I much prefer to spend my time experiencing the culture & the people, doing walking tours, kayaking, & spending time exploring. Gretchen really listened & built an amazing trip!! Although it's taken me quite a while to write this review, I think she deserves the highest recommendation for her tireless efforts to provide a smooth travel experience. She was happy to answer any questions & even provided me a detailed printed & electronic itinerary. Since I was traveling alone, I relied completely upon her expertise. I highly recommend her services!!

If I could give Gretchan Winterstein from Recharge travel a ten-star review, I would. I found her…read moreby googling. Her website is very professional. Gretchan worked with us for months planning flights, seats, hotels, location, tours, eurostar train tickets. Our trip was US to Germany to London and home. Gretchen made us an itinerary printed everything had it all in order with the exact airline seats, class of tickets/seats and followed any airline changes. She collected all the tickets for tours and any tickets we needed printed them and mailed them in a packet to us. She followed our trip via email to make sure we had everything, and things were going as planned. She made sure we had travel insurance and a checklist of everything we needed to take care of for international travel. She is very well educated and prepared. She truly cared that our trip was exactly as we imagined and dreamed of. I would recommend her to, not just anyone, but everyone! I am not a friend or family member. This review is from a real customer. I have already begun to plan a cruise for next year with her.

Could not ask for a better travel agent in Pam and Brian Fierro! Just had my fourth trip…read moreplanned/coordinated for me. They provide personalized service and are local to Virginia Beach. Brian stays on top of everything to the finest detail. They have great resources in the companies they use to secure transportation, guides and tours. Seems like something always happens on a trip, but Coastwise has been immediately available to help me reschedule, adjust an itinerary and even get my phone back to me when I left it in the guide's car! They are passionate about traveling and provide exceptionally professional service. I can't say enough good things about them.

From the owner: As a full-service travel agent, I will plan and book your cruise, vacation, tour, or getaway to…read moreworldwide destinations. River Cruising, Expedition travel, we do it all. Save time, money and stress on your next trip by utilizing the expertise and personalized service of a certified travel professional.

We used Guardian Travel for our recent trip to Greece, Turkey and France, and their planning was…read moreconsistently outstanding. They booked flights, hotels, a rental car, excursions and an Aegean cruise for us, and their detailed itinerary was flawless. We gave them a general idea of what we wanted to do, and they took care of the rest. We highly recommend Guardian Travel and will use them again.

I've dealt with Guardian Travel for 15+ years now and they have been good to me. They are located…read moreoff Battlefield Blvd in Chesapeake, near Starbucks or Carrabus. Janet is my travel agent and whenever I take a cruise, I deal with her and she always beat the Cruise lines' prices. But she also specialize on other vacations like all inclusive resorts, land tours, International trips, etc. If you can't afford to pay your trip up front, you do have an option to pay monthly installments. They will work on your budget in finding that right vacation for you!

They are excellent travel agents. Had very good communication before, during and after travel…read more Touched base to see if anything was needed and answered any concerns. I would definitely use them again.

From the owner: Jet Set Black Travel is a premier travel agency based in Virginia Beach, offering personalized…read moretravel experiences both locally and globally. As members of the Travel Planners International, we provide exclusive access to high-end destinations and curated itineraries, ensuring that every trip reflects our clients’ desires and exceeds expectations. Whether it’s a luxurious getaway, a business retreat, or a family adventure, we work with trusted local experts to deliver exceptional service and transparency in pricing. Our attention to detail, from seamless travel arrangements to unique experiences, sets us apart. Let us take care of the logistics so you can focus on enjoying your journey!

Go somewhere else. They don't stand by their quote. After…read morepaying in full was told different price & have to pay more

This place is absolutely horrid. I called in advanced to ensure I had all the correct paperwork…read morebefore driving to this location. I was then denied. The people here are rude. Barely said hello. You could not pay me to return to this location. Would not advise anyone to go to this god awful joke of an establishment. Absolutely ruined my vacation. Will not be getting a membership. Just a disgusting place of business. Should close doors for good. RUN.