Trish Bourque and the Home Instead folks stepped in and helped my mom get through a really…read moredangerous period of time, where she really couldn't live on her own, but we couldn't put plans in place fast enough. They kept her safe, and helped her to be able to stay in her home as long as possible. In and out of the hospital, with doctor's visits and all the daily needs in between, they took great care of her.

First question I was asked, by Christine at Home Instead, was "do you have any in home…read moresurveillance?" big red flag right there. In home aides created work for my father by beginning tasks they didn't have the time to complete. Aides were mostly professional except for the first one. On shift one, she complained endlessly to my elderly father about his wood stove. Super unprofessional to complain like that to a client who is paying her wage. On shift three, the aide sat on the sofa for 2 hours before finding something to do. On shift two, aide started laundry my father had to finish and dragged carpets out of doors that my dad had to drag back in. Do more research than I did, for sure. Home instead was fired before shift four.

Short staffed. They do not fix or repair problems in the unit. They "send" someone who looks and…read morethen never fixes things like broken doors or the cable. They tell you they have a good medical alert system in place and will notify you in an emergency. (Primary reason we are there.) Not so. My father fell and no one was alerted or notified. He was alone and a caregiver aid I privately hired found him on the floor with injuries. I brought this to the attention of management. No response. Nothing. No follow up. Just a blank stare. So, don't expect anything in terms of emergency. Residents are in their own. Meals are rigid. No flexibility whatsoever. The meal system is difficult if you don't want to race to a meal 30 minutes early then wait for an hour and a half, then, you are out of luck. Unless, you want to fill their forms out 3 times per day for every meal. Just a ridiculous system. Yet, you pay for it. Billing is terrible. No statements. They don't explain charges and they don't correct charges. They overbill. They sell you on the monthly charges and claim it's month to month. They rush you through a lease with errors. Then you find out it's a 3 month minimum and an additional 30 day notice. They don't disclose this at the outset. They state it's month to month. Just terrible business practices. Very false advertising and misleading. If you object or complain, they just ignore you. I'd be careful staying here. I think, they are dishonest.

I am a resident of Kittery Estates. I find that the faculty is very well kept and clean. The…read moreapartments are wonderful. The food service is good. I only say good because the largest meal is at lunch time. The dinner meal only consists of sandwiches. When I was growing up , lunch was a sandwich and dinner was the main meal of the day. Also they are pricing the residents out of the facility. Most residents are living on their retirement income. Once the monthly payment reaches above $3 to 4 thousand dollars, residents have to make a decision on what to do.

I didn't think I ever could find a caregiver service as good as this one!…read more This company cares, and communicates with me often regarding care for my husband while he is at a hotel (he is away for business right now). They want to -- and do -- make sure he gets the best attention possible. He is in good hands. The owners, Marlene and Nancy, pay attention to the little details. They are always available to the caregivers they have in the field so if there is a question it can be resolved right away. I recommend this company with confidence and without any hesitation!

I have found the owner and the caregivers to be very friendly, competent, and compassionate. They…read moreprovide an unbiased assessment and do not try to sell you something you don't need. They either provide the services themselves, or they refer you to other companies or facilities, depending on your needs.

We have been utilizing the services of the Home Instead office in Wells, ME for over 2 years now…read moreand couldn't be happier. The Care Pros are awesome and treat our grandmother like their own. We have also had nothing but great response from all of the office staff! We recommend them highly as a great alternative to assisted living so your loved ones can stay in their own home and remain independent. We are blessed to have found them!!

my family and I have been using home instead of wells for about 6 months now, we are grateful for…read moretheir services and my mother now looks forward to the care pro visits 4 times a week. They have become like family. Thank you home instead for giving me piece of mind and to spend with my family. Thanks Nico Highly Recommend

From a former parent at Durgin Pines Preschool~ "my child's teacher at parent teacher conferences…read moreat Wells Elementary 'I have no kindergarten goals for Ellie because she's so advanced. I adjust the curriculum and work with her independently'. Bravo Durgin Pines [Preschool]!"

RUN AWAY from this facility. The staff at this facility (there are a few exceptions like Edith and…read moreStacy ) do not attend to the needs of their patients. The patient call bell rings long and often. Meaning, someone NEEDS something. Put down the book and do your job! They put on a very good act (yes Don you are a disgrace to nursing, you are a bully and a fake) however when you listen to the various observations from the staff regarding your loved one, that's when the lies come out. Many different stories emerge. Having spent hours each day here, you see the bad behavior and non-caring attitudes. Don is not the only offender. There is an overall indifference. The weekends bring on a whole new level of bad care. Its very clear they are not concerned with the basics, like helping your loved one to the bathroom and then leaving them there. Patient not cooperating, let's drug them up so they are less of a problem. Again,RUN don't walk away from this facility.

Make sure you get all the information about their charges because at various times of the day and…read morethe week things go up. Also try and get them to assign as few different people as possible which I think increases the possibility that you will get a higher and consistent level of care.

From the owner: Welcome to Visiting Angels of Stratham, NH! Our locally owned and operated home care agency strives…read moreto provide dignified and respectful services to seniors throughout our community. In home care from Visiting Angels of Stratham can help seniors and disabled persons enjoy the feeling of independence at home. Our team of caregivers provide a wide range of senior care services, including but not limited to, palliative care, Alzheimer's care, and preventative hospital readmission care. Outside of Stratham, Visiting Angels of Stratham also serves Exeter, Portsmouth, Hampton, and other surrounding communities. Give us a call today to learn more and to schedule a free in-home assessment.

Quite possibly the nicest staff I've ever come across. Came…read morein with a small emergency and was taken back right away and treated me immediately. The staff made sure I was comfortable at all times. Shout out to Eric and Madison and the rest of the gang for being amazing Thank you!

We just took my mom-in-law who is visiting from Michigan to the York Kittery hospital emergency…read moreroom. The help we got was top drawer and the nurse practitioner we saw was a truly concerned caring knowledgeable woman. Incredibly impressive and thankful