The other day, I stopped in at the branch, on the Sebastian line, because I needed a roll of…read morequarters, for the laundromat, and my only current Bank office is over at Patrick AFB(almost a 1.5hr drive). She said she couldn't, unless I had an existing account. Now, if I'm not mistaken: banks are chartered by the State or Federal government, in the public interest--not as a private club--as if Vero doesn't already have enough private clubs. And, yes, I finally ended up spending the rest of the afternoon driving over to PAFB, for the quarters. I guess I won't be opening an account at the Marine Bank. The last "community" bank I had, almost fell all over themselves, to offer me service. But here, yeah, not so much.

Finally, the employees there are always ready to assist you no matter how "insignificant" it is to…read moreyou! Always a "smile in their voice"!

Deposit Discrepancy - RESOLVED…read more Date of Incident: September 17 Location: Vero Beach Branch Subject: Deposit discrepancy and process integrity On September 17, I visited the Vero Beach branch to deposit $290. Unfortunately, the deposit slip was completed incorrectly, and only $190 was credited to my account. After discovering the discrepancy, I returned to the branch and met with the branch manager, who reviewed the available camera footage. The video confirmed the interaction but did not capture the teller's cash verification process and as the funds were counted outside of the camera's view(?).. The manager soon after reached out to me advising the overage was recovered and credited to my account. Thank you, to MidFlorida for respecting and responding to customer feedback. The manager restored my confidence fully moving forward.

great services And commitment to community Friendly staff and reminds me of visiting your local…read morebank

I was with Chase Bank for over 12 years and had no issues at all and then I went to Wells Fargo for…read moretwo years and left and went back to Chase because their bankers consistently called me about what to do with my money. I wanted a preapproval to see if I would qualify to buy a condo that I had not even seen yet or made a decision whether to actually buy or not the mortgage person at Chase referred me to a group of realtors to help me look at condos to choose from and the one I chose contacted me and asked me if I could wait until the week after next because to look at the property I had seen online because he was going on vacation that next week! I told him somewhat could come along and buy it before he ever got back from his vacation and his wife proceeded to get on the phone with me as well about some various issues so I finally got tired of the nonsense and said I think we're done here and hung up. The mortgage person who gave me the approval constantly urged me to turn in a slew of documents within 24 hours blah blah blah blah and I had no intention of doing that until I actually found something that I wanted to buy the whole situation from start to finish was so negative for me that I have decided to leave Chase permanently But the employees near my condo above or fabulous all through my sign-up process last year to reestablish, checking and savings with them and we're very kind and respectful and helpful.

I decided to go to Chase Bank on Oct. 18 to open an account. That I thought was suppose to be a…read moregreat experience opening an account as a UCF Student in my Home Town, yet I show up to the bank, get attended by a blonde haired lady and mid conversation I get interrupted by another clerk saying a lady came specifically to speak with the clerk I was with. So she told me the lady that came after I did, had an appointment but was making me leave the office even though she took me into her office first and the lady that came in was late to her appointment. I stood up, and gladly took my money and pride else where. Funny how I was transferring banks from Wells Fargo. These people proudly lost a client that willing to open a account for a college student on top of a business owner!

Tellers great. Some of the office staff need to be educated on how to provide Customer Service.read more

This is a shotgun blast for Ted bank in general. THEY SUCK. I'd rather have Bill Cosby make my…read moredrink than bank with this place again. They actually fire customers with no reason or warning whatsoever and then after the inconvenience of that you get a lot of harassing phone calls saying you owe them but you are trying to get everything sorted. There are a lot of banks that are out here and I'd recommend doing your homework because this garbage bank just made my life real enjoyable and I'm being sarcastic. You are warned

after over 30 years with this and especially this treated me like trash. All I wanted to do was…read moretake money out of my savings account. They basically accused me of being too nervous and she wasn't comfortable with me. They also denied my request and said I would have to ask for it by mail. They questioned me like a criminal. I'm closing my account because of the way I was treated after 30 years never before has be careful of this bank especially if you want to draw your money out

This bank has become trash since COVID. I have been with them for 15 years and customer service has…read moregone completely out the window. You need appointments to do anything at this point You can't just walk in and get something notarized and all that's not convenient at all. I made an appointment to get something notarized and they wouldn't notarize it because the other person is not a Wells Fargo member. I'm pulling all my money out and going to a credit union. Worst customer service everWorst customer service ever

I was making a deposit and the teller was 100% Incompetent, I verbally gave the account numbers to…read morehim at least 4 times, another guy interjected into the conversation and antagonize myself and then followed me out of the bank and threatened to fight me. He never said who he was except for the fact he was belligerent, rude, and a good representative of BOA but

Manager Martha and the the Teller couldn't have been more helpful. As the only Manager on Duty,…read moreMartha still found a way to be helpful learning how to go digital on the BAC App. A bit of a challenge, but she worked me through it.

Always helpful. The staff are friendly and efficient. The telephone is answered promptly.read more

This is highly professional bank. Customer service is second to none. Highly recommend this bank…read morefor your personal or business needs!

Ok bank, nothing special. As the other review states, Jennifer was very helpful, however she has…read morebeen gone a while. What I don't like is some random person sitting in the lobby by the tellers. No purpose, why do they have this, annoyingly close to the teller. Sitting there playing on her cell phone. Chase had a person like that before, thought they would stop. Don't need my transactions overheard and i know how to ask for assistance if needed. Chase should offer better rates, rather than spend money on a strange person in lobby.

This is the best bank location I have ever been to in my entire life, and I've been to a lot…read more Everyone here is unbelievably nice, and incredibly efficient. I normally go hoping to speak to Jennifer. Whenever she's not there, I'm disappointed and expect to deal with someone who is like the people I normally deal with in banks, but I always end up with a banker who surpasses my wildest expectations. I think Joan is the manager, and she's really great too. I don't know what Chase did, but they should do it in all of their locations. They're always happy to help, whether you have $15 or a million in your account (I assume they're equally happy to help the millionaires. I wouldn't know from personal experience). The ambience is wonderful. The building is one of the nicest bank buildings I've ever been in. I honestly don't know how this branch location happened. It's completely different from any bank I've ever been to. Ever. And I'm pretty old. If anyone tells you that banking isn't like it used to be, tell them that it isn't. At this Chase location, it's better than ever. If you don't have a Chase account, and you live anywhere near this location, close your bank account and open one with Chase here. They even have free tea and coffee. I wish I could just hang out in the waiting area with a good book.

Was introduced to Bob Schlitt and his crew by my dad and brother when I relocated to Vero Beach a…read morefew years ago. Bob goes the extra mile looking for the best coverage and prices for all my insurance needs from home to auto. When we were in an accident just before Christmas, Bob was actually the first call I made. His reaction was "don't worry about the truck, we will take care of you. Are you both ok?" Thanks Bob! I can see why my pops has been with you for years.

Schlitt Services has helped me with my home insurance for the past two years. I was a new homeowner…read moreand needed coverage. They are knowledgeable, friendly, and helpful. I can count on them.