The best service around . The owner Ken was the best and very helpful .Made our moving project very…read moreeasy . THANKS

Hoo boy. Seldom do I really get steamed about poor service, but buckle your seatbelt…read more We'd made a reservation online ahead of time to pick up a compact car at 12pm. We'd chosen Budget because it was marginally less expensive than its competitors. Some kind friends agreed to drive us out to North Hampton (which was quite far from where we were staying), but it was most convenient for them to take us earlier, around 9:30 AM. We tried calling to alert the Budget office, but here's where it got weird. Every time we called, we'd either get disconnected or forwarded to what sounded like someone's personal (and unintelligible) cell phone voicemail. We even tried calling the Budget 800 number, which gave us another (wrong) number to try. After leaving several messages, we figured we'd drive over -- usually it's not a big deal to pick up a car early. When we got there, it was a tiny office on the side of a busy road, with temporary-looking Budget banners. The solitary employee took his sweet time washing off a car before entering the office, where he kept us waiting for almost 15 minutes. He had a strong accent and was difficult to understand. We told him about the difficulty we'd had in phoning, but he seemed totally unconcerned. At first he said he had no compacts, and that we could rent a full-size car, and started filling out the paperwork. But then he called his supervisor, and informed us (after 15 minutes!) that we'd have to come back three hours later to get the car we'd reserved, even though there were others there at the lot. So we had to ask our kind friends to bring us back later. Very frustrating! When we came back, it was another time-consuming rental process, involving lots of phone calls made by him. When I asked for a map of the area, he had nothing except a tourist cartoon map of two towns that were 20 minutes away. As we drove the car, we noticed an exhaust odor, and my husband and I both experienced upset stomachs and headaches. Concerned about possible carbon monoxide, we drove the rest of the time with the windows down. So, let's review: service = lousy, car = lousy, price= not too good, location = also lousy. It will be a LONG time before I rent from Budget again, and I don't have a good feeling about the long-term survival of the North Hampton, NH branch.

It's amazing the level of service you get from place to place. Enterprise you need to give…read moreeverybody in Exeter raises and fire in everybody in Lawrence, Ma. In Exeter we had the best costumer service, she was very apologetic towards us, she was not as shocked as I thought she'd be showing her the inside of the cargo van, she must have to fix a lot of Lawrence's cars. It took 4 minutes and we got an SUV for the rest of the month, super clean, washed and shiny with a full tank of gas. Thank you Exeter for saving us from the bad service in Lawrence. I'd go back there anytime no matter if it's 30 miles from my house.

I rented a van on February 9 for September. I confirmed the week before and again the night before…read more One hour before I was supposed to pick they said they didn't have a van and couldn't do anything for me. I had a 200 mile race on a 12 man team leaving at 7 am. They did nothing for me. I called another rental place and they didn't have a van but gave me some ideas and I found a van.

My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.

What I liked... - friendly and fast service…read more- inexpensive What I didn't like... - nothing. Highly recommend for issues like tire repair for a nail.