I keep experiencing good things about Air Canada, even I can't believe it. Again with my…read morephilosophy, if I only write complaints, then I ignore the good efforts by the company and its employees. I recently went on a trip, again using Air Canada, it's as good as the last time. I really like what Air Canada has done with their bookings and check ins. It's so easy! Once the flight has been booked and confirmed, I got a reminder (24 hour window) that I can check in online. It confirms my seat, gives me options to change it (for a fee of course), and all I have to do is show up. All the information about carry ons and checked luggage are there, things I can and cannot bring, it's so convenient! On my way back from Toronto to Vancouver I had my bike with me. I was a little worried at first that it can get lost given the past troubles after covid where people were losing their luggages. I had notifications telling me where my luggage is, that it was placed in on the plane with me, who handled it. No need for an airtag! I was impressed! Checking in was so easy too! It was self serve. Go to the kiosk, enter your information, print the tag, stick it to your luggage, drop it off the automated luggage drop off point. Unfortunately for me, my bike is considered oversized so I had to go to a different area, they asked me to open it for inspection, and re-pack it, then drop it off the conveyor. Easy peasy!!! I was being given regular updates thru my phone, what time my flight is boarding and when it started. Just there's a big hole in my bike's box but the bike wasn't damaged. Overall Im happy with how easy things are. Keep doing a good job Air Canada!

My family and I chose Air Canada because it offered the shortest and most convenient itinerary home…read morefrom our Disney Cruise in Singapore. The flights to Singapore were excellent and completely on time. Unfortunately, our return trip was the exact opposite. After a 15-hour flight from Singapore, we landed in Vancouver expecting to catch our connecting flight to Houston. As soon as we arrived, we were notified that our flight had been canceled due to "maintenance" and were rebooked on a flight departing nearly 15 hours later, extending our journey to almost 40 hours. I understand that maintenance issues happen. My complaint is not about the cancellation it's about how my family was treated afterward. The Air Canada customer service representative assisting us, Kasumi, was rude, dismissive, and unprofessional. She raised her voice at my wife and family while demanding our travel documents, spoke with an attitude throughout the interaction, refused to explore alternative options, and initially declined to provide meal vouchers despite our lengthy delay. It wasn't until I requested a supervisor that she reluctantly provided the vouchers. When I asked to file a complaint, she told me to wait for a supervisor. After waiting for quite some time, no one came, and she ignored any further questions. To make matters worse, the customer service line downstairs had an estimated two-hour wait. While waiting, my young son developed a fever after the long international flight, forcing us to leave the line to care for him. Flight disruptions happen. What should never happen is treating exhausted families with disrespect when they are simply asking for help. The flights themselves were fine. The customer service was not. Because of this experience, I cannot recommend Air Canada and will be choosing another airline for future international travel.

Bought my tickets through Delta and got to fly WestJet in Canada, eyyy!…read more Nothing special or out of the ordinary.

Clean plane and Economy seats were surprisingly spacious with a decent amount of leg room…read more Friendly staff throughout the whole process and the flight staff actually explained in detail why there was a delay. It was refreshing and it's rare airlines do that. Snacks were okay. For the things they could control, WestJet did a pretty good job.

Last February 22/2023 is the date of our departure to the Philippines from YVR, We had 4 pieces of…read moreluggage plus 65 inches TV. We paid extra for the TV cost us $800 and PAL workers inspected the TV and everything was ok. Anyway when we arrived in the Philippines, we are careful to handle it with care and transfer the television carefully. We unbox the TV after a week. The TV was mishandled and it's broken. Immediately I emailed Baggage Claim and they asked me to provide the proof we have for the TV. This is the last email to PAL BAGGAGE CLAIM...( All the stickers from the TV box it was submitted already to you these are the only stickers YVR provided to the tv box separated by boarding pass and the sticker for the weight of the tv. We took pictures of the box back to back and side by side. The proof we have is very strong such as a receipt, boarding pass, and stickers for the TV. The tv was inspected by the people in the Vancouver airport and it was ok and with no problem. Why you kept on asking me about the tag? The PAL worker checking the luggage is the one who assisted us measured and weight the TV and she asked my husband to bring the TV to the other side for inspection. After that inspected was successful and they proceed to check in the TV for oversize luggage. maybe the YVR PAL worker forgot to put the tag for the TV. I don't know anymore because that their job to complete the task before they proceed with the procedure for the TV. As passengers, we relay to the check-in workers because is not under our control what to do and we follow the procedures and protocols.) Disappointed and frustrated PAL customer #philippinesairlines

Never fly in this airline they have the worst Crew and not…read moreeven considerate enough to refund tickets eventhough you bout insurance

It's been a while that I flew JL on the route from YVR to Narita or vice versa respectively,…read morehowever due to recent changes in their equipment I think it warrants an informative review. JAL is a oneWorld carrier and operates a small Lounge in YVR. It is by far nothing to write home about so don't arrive earlier at the airport than necessary. The staff has always been nice to me, in the days that they sent the 747 to YVR I always got 'upgraded' to the older First Class Cabin where they provided Business Class Service. However since the Business Class had the new Generation Shell seats that's not always an upgrade so beware. Right now JAL flies an older Version, better said THE oldest Version of it's Business Class to Vancouver. An old recliner (craddle) seat on the 777/767. It is important that you know what is awaiting you. This is a very old and angled product. The service is still good and amenities are available in the bathroom but the product is a disgrace for something that's being called and sold as Business Class in post 1995. This is not the Standard of all JAL flights and you will find that for example ex Los Angeles LAX and San Francisco SFO they use their newest equipment including the fabulous First Class Suites. Should you consider booking JAL for your trip either go through these gateways or book alternatively Cathay Pacific ex Vancouver if you have a final destination elsewhere than Japan. Cheers S.

* I am from North America - I must be contagious!!!!! *…read more Continuing on with the trip last night took Japan Airlines from Seoul to Kansai, Japan. JAL had a very small lounge in Seoul, but it had all the touches of Japan with Pocari Sweat, Asahi Beer, those automatic hand dryers you usually find in Japan, Panasonic massage chairs (although all the buttons were in Korean which made it hard to figure out all the options!), NHK playing on the Japanese made flat screen TV, etc. A bit short on food options for substantial food though (Dunkin donuts sliced in half were the primary food stuff - WTF?!?!?!). So I wandered over to another lounge. The One World alliance also gave access to the Cathay Pacific Lounge which is a 5 minute walk away and had the typical layout of a Cathay lounge as well as the trimmings. It was a larger space, and made for a relaxing meal. Had some zaru soba. The soba were more of the Korean type, but it was a filling snack. They also had lasanga, salads, cookies, etc. A slightly larger offering. So if flying JAL out of Seoul I would definitely recommend the Cathay lounge as the lounge of choice. On the flight itself JAL was using one of its older 767s for the short flight. The business class seats are kind of narrow compared to what you might find on the newer aircraft. But I think they just use these for regional flights. The flight attendants were extremely professional, very helpful, and made for a pleasant flight. On the short flight they offered a rather extensive bento box that had literally 15 different items in very small tasting portions. The highlight was the saikyo miso kare. But several of the others were tasty as well. Japan has a quarantine form that you had to fill out asking if you had any contact with anyone from the US, Canada or Mexico for the past 10 days. Now if I want to get into an Engrish argument they technically were asking if you spent a complete 10 days with anyone from there, or if you yourself had been there for 10 days. Since I was just in Korea I could have said no technically - but since they threaten up to 6 months in jail for lying on the form I figured I would go with the spirit of it all and just say Yes. Certainly got a funny look from the quarantine officer that was not expecting to see any yes forms on the flight from Korea! She then handed me a mask and encouraged me to wear it. Ugh. Transfer over to the Haruka express train to Kyoto was smooth and painless. The kind Japan Rail staff suggested buying a 1 day pass instead of paying full fare, saving about $10. Thank you. Had not known that trick before and all you have to do is show a ticket receipt that you are leaving Japan. Nice! Today - off to Biwa Lake and some more food!

first time flying ana and it was such a pleasant surprise from the get go. before the counters even…read moreopened, all the staff lined up ceremoniously in front, and one spokeperson stepped forward to thank all the passengers fir their business, waiting in line. then, they all bowed in unison. such a simple, thoughtful gesture, it made for a very good impression, it set the tone for the rest of the experience. even the passengers were on their best behaviour, no one rushed the gate, and everyone waited patiently for their boarding group to be called. unheard of! news flash: the 787-9 has bidets. yes, in economy. the washroom was clean, not claustrophobic, and even had a half-length mirror. little things, but they add up. normally on a long flight, or any flight at all, i would try and avoid going to the toilets on an aircraft. in economy, we were offered two meal options, which were already shown on the ana app, which came with a soft roll, garden salad, cream crackers, and potato salad, and get this, real cutlery. the food was just meh, but we were definitely well fed. ana clearly caters to dietary restrictions and you can even upgrade your meal ahead of time for an extra fee. the seats were surprisingly roomy, no knees to the back, no elbows in the ribs, and the person in front could recline without invading your space. we were given headsets for the inflight entertainment, a pillow, and a blanket, and the cabin crew were super attentive. the pilot got us to our destination safely and on time, what more can you ask for (maybe an upgrade to business class)? a few hours before landing, we got a light meal with a tuna sandwich roll (not a fan of this). the flight was about 70% full, takeoff and landing were smooth, and overall, it was a really chill, enjoyable flight. ana is definitely my first airline of choice, when flying to japan.

Economy class seat and I'm overwhelmed with the kind of food they have, knowing that this was the…read morelast option they had, the flight attendant was very apologetic because the chicken option was out, so I had the fish one, which to me it was not bad at all, it was hot and palatable. With two side dishes of noodle and salad plus crackers, bun with butter spread, mix nut snack, and what makes me happy the most was the Haagen Dazs vanilla ice cream. Another thing their utensils is not plastic compared to others; they give spoon, fork, knife and chopsticks. I enjoyed the food and had a good experience, spacious seating, have leg rest which short people like me appreciate much, updated movie lists and I even like the quality of their blanket. Oh well, I had a good flight with Nippon Air and yes I recommend them and will choose them in the future again if I get the chance.

Food was awesome. I didn't have high expectation in terms of food. But I was surprised that it…read moreactually tasted good. For my flight from Vancouver bc to Taiwan , I was given two meals and as well coffee and tea and juice. I like it. Good service. Staff speak English. I got in the plane at 12:50am and was served dinner at 2:30am Vancouver time and breakfast was served at 2:30 am Taiwan time which is like 10am ish Vancouver time. I mean I was pretty hungry anyways. Because this is a long flight we were given pillow and blanket and a pair of slipper. Only issue was the chair isn't that comfy. But overall, I liked it

Only flew once this past summer from Beijing to Vancouver. The flight was excellent. Great service…read moreat check in and in the air. My complaint is the same one I have with many airlines, and that is with on-boarding. EVA don't deal with the great push by passengers to get on the airlines faster than everyone else in order to deal with insufficient space for carryons. Like most other airlines, they need to enforce their own rules about the size, weight and number of carryons. If they did, passengers would soon learn not to bring oversized items onboard and the practice would soon stop. It would make for a more civil and less stressful experience for everyone.

I had a quick flight from Vancouver to Seattle. My reservation through American said it was…read moreHorizon. At the airport, I ended up at the Alaska Airlines counter. Anyway, the flight was on time, and the crew was pleasant. It was a late-evening flight, and most passengers were quiet and perhaps asleep for the hour.

First time traveling Alaskan Airlines. As627 leaving Tampa Fl. 7 AM July 11…read more. 1.) flight crew arrived late to airport delaying flight. 2.) no Internet or Wi-Fi entire flight. 6 hrs 3.) horrible service in first class did not even get offered a beverage until 52 minutes into the flight. 4.) flight attendant very inattentive rather be kibbutz with fellow flight attendance then help any passengers. Would not recommend ...

* A quick Hong Kong roundtrip in photos *…read more On the outbound they put on one of the old classic 747's instead of the newer 777 which was on the return. I do like the privacy of the first class cabin on the 747 better, even though it is older equipment. It has some nice touches like being upfront and not having foot traffic except when coming to your seat, as well as a fresh flower at every seat (http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=oxiF6Pvv9g9GmoWkRsTJxg) and a much larger washroom. But you trade that off against a slightly slower flight and older feel to the aircraft. I'll miss the 747's when they pull them from service though. Here are the meals: Caviar and Tsar Nicolaj Balik salmon. The salmon is truly the highlight of this dish (as always): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=TgahfqiC1zFm9bxNFV9pXg served with fresh lemon for you to squeeze as desired (http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=NPdY2MsV-PU5aPzCl_EREQ) Typical bread basket: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=5FsLfTxs20ShdLStPzonvQ Glass of Krug Grand Cuvee Champagne (how could I resist?): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=uG60SogUTWzWVL_UdqHKhg Lobster bisque (with nice whole chunks of lobster): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=uzs2bfmo7IkoXcYYYEiaAg Stir-fried lobster with green onions and ginger (a lovely preparation with the generous amounts of meat ready to pull out easily): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=45EESe8Lvfg1P395LNmm_A and http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=dfqYn_82YBJS7mh1W5rfgw Marinated cucumber and yuba: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=UikcpCvOv5GxAbBExVNicA Stir-fried veggies: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=AZuKRlLbUIURoS4o2SbxPw Freshly steamed rice (they have a rice cooker onboard): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=1O2mEmwCb02x_-1NBq97QA Fresh berries (these were SUPERB quality) with custard sauce: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=wWlAYmcL-lVEGCNEaqm8lQ Cold HK milk tea: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=yuFn1hCxVORm6Y0VDoMNEQ Raspberry and hazelnut chocolates: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=LqHL3XL6AA6UAF7-Nc319A Roasted duck noodle soup (the duck was amazingly good this time - at the quality you would get in a restaurant with crispy skin and tender juicy meat): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=HtMWIcbqdWLpV_C8JL2jyA Fruit plate: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=bKKbkQejvftdwv7BFVcfkA Artichoke ravioli with grilled asparagus and a vodka cream sauce (my least favourite dish on the round trip as the ravioli were a bit doughy and overcooked): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=FxpMbm2CXvXVglh4jzsdnA Mid-range cheese platter: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=g9PilBFZKCUHvqp1QthraQ Scallop and prawn congee (with excellent prawns): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=9chejxvvGFQchsEHXdPuRw Pan-fried turnip cake with preserved meat (not greasy at all): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=ygfRSpkZ4QoBrSgkN2SJfQ Another caviar and salmon plate: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=lav-8D2XovKbaKMExYaKJg Shredded chicken and jellyfish with sesame dressing: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=aRyPNpgJVLCtzukYti-E4Q Minced beef broth with egg whites (classic light and delicate preparation): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=MwP6K4C7RADn6kFA4tx13w Wok-seared seabass (the fish was tender and perfectly cooked, although a bit too much soy on it): http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=BJc3_FsHii-9h9A20D71yg Minced shrimp and tofu: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=xPNvsUXQc3Q5Ui6gjL86-g Warm caramel fig cake with chocolate sauce and vanilla ice cream: http://www.yelp.ca/biz_photos/xJ_pfsvBFRWy-w-0u0SdNQ?select=Co355ijTvio7mNy6YXQZAg Yes, a LOT of food for the roundtrip - but I was hungry and the quality overall was a bit higher than usual on Cathay! :)

Having flown Cathay Pacific a few times now it is difficult to not to do a thorough…read morecompare/contrast list with United Airlines because I have flown the same routes with both airlines. Let me tell you the winner of that comparison: Cathay is by far the better airline. Better service across the board, just not feeling like I am complete burden to the desk agents is a plus. When I check in, there is usually little to no wait. They are just...friendly. An amazing concept for an airline. Now, flying business class with both airlines is a night and day experience. With Cathay there is: a better arrangement of seats (pods vs. rows), better entertainment (more movie choices), a better blanket, better toiletries (Murad!), outlets for your electronics... it is just better. If you are going to spend the money and time to fly internationally and have a choice, Cathay is the way to go.

Ok, so I've been a dedicated westjetter for years, but...Porter airlines is really great! Free…read moredrinks, only 2 seats so lots of elbow room, fast boarding and good prices. Very good alternative for Ottawa flights

I booked an expensive international flight with Porter Airlines, paid in full, and immediately…read morereceived a confirmation email, receipt, and booking number stating that my flight was confirmed. Then Porter told me that "the prices has changed" and that I now had to either pay an additional $800 or cancel the flight -- even though I had already paid in full and received confirmation (both on my receipt and on email) I had also already booked a non-refundable hotel (because I got the confirmation from my flight)! I spent HOURS n the phone with customer service, and not a single person took responsibility. The staff were rude, unhelpful, and dismissive, repeatedly saying that I "had no choice." This is not how a legitimate airline should treat customers. It feels deceptive and unethical. I will never book with Porter again and I strongly recommend others avoid them, especially for international flights.