he took steps to make sure he properly problem. He was down to earth and kept it real. He even went the extra mile and clean up some little vent area under my fridge. read more

I wish I could give negative stars, the technician came to the house, found the problem, and then told me that he could not order the part. he told me he was not allowed to call the manufacturer for replacement parts because everything had to come from Sears and Sears did not stock that part. $129 for him to tell me that I could probably fix it myself. [[HIGHLIGHT]]If I could've fixed it myself, do you think I would've called the repair service?[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]An appt was originally set for 10.1 and I received another for 9.30, so I took off work to meet Alex, then at 307p the appt was cancelled.[[ENDHIGHLIGHT]] Please explain. [[HIGHLIGHT]]Luckily I worked from home the day of the 1st, so I was able to meet Alex for the repair.[[ENDHIGHLIGHT]] read more

This repairman is one of the absolute best that I have ever seen. Very knowledgeable on what he is doing. Your company should be proud to have an individual with a great personality like he has. We would recommend him in a heartbeat. read more

[[HIGHLIGHT]]I had a total of 8 appointments scheduled which means 8 days of work I had to take off.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They no-showed on 5 of those appointments and either cancelled at the end of the day or lied and said I wasn't home.[[ENDHIGHLIGHT]] The other 3 visits they ordered the wrong part. The technicians were nice enough, but neither one of them ran a real diagnostic test. [[HIGHLIGHT]]After appointment #6 they had to close my claim and I had to reopen another.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After they no-showed on the next 2 appointments I called it quits.[[ENDHIGHLIGHT]] Do not use this company... ever. read more

This is the second time I trusted Sears to show up for the appointment scheduled to fix my range and they were a no show. [[HIGHLIGHT]]The rating should be triple, quadruple 0. Poor, Poor customer experience[[ENDHIGHLIGHT]]. Dont work with them. You will be disappointed. [[HIGHLIGHT]]You cant talk to a person and they only refer you to AI who cant do anything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All calls go to the same crappy automation. Dont waste your time[[ENDHIGHLIGHT]] read more

They did research and were very determined to resolve the issue with my refrigerator. Cost with service agreement was so much appreciated. Thank you all and Happy Thanksgiving read more

great service, and very timely. he also took the time to explain what the issue is and did the extra work to ensure any chance of this problem happening again is remediated. I appreciate quality service and that's what I got! read more

Paid almost $600 and after service call to fix it is still not fixed. I have put in a complaint with BBB but I am still out the money for nothing. would give less than one star if I could read more

Called them to come fix a leaking washing machine. They charge $120 for a diagnostic fee, which could be applied toward a repair. After their diagnosis, they said the water pump was broken and wanted $100 in parts that you could get from Amazon for $70. Next they wanted $350 in labor to do a 10 minute fix (on a normal weekday) that I looked up on YouTube. The washer still leaked after replacing the part and turns out the drain hose in the back just needed a clamp. False diagnosis that was overpriced read more

This would been the 3rd time but they never show up to even look at the dishwasher but put they did I don't appreciate them sign off on ot and not looking at terrible service Do not appreciate someone saying my house is not up to par you need not judge someone like that bad for business read more

The service technician apparently had no idea on how to do the job. He did not fix my refrigerator ice dispenser. I paid him $109.00 only to have the same problem before he arrived. read more

Sears Appliance Repair - Appliances & Repair Near Me

[[HIGHLIGHT]]They kept in touch regarding the appointment and the technician actually arrived ahead of the projected time.[[ENDHIGHLIGHT]] That was fine for me because it was hot and the AC was really needed. read more

Sear was dispatched to my American Home Shield service call for a leaking dishwasher. The first technician they sent out seemed decently knowledgeable and was friendly. Parts were ordered and the service was rescheduled while the parts were being delivered. A new technician came to my house today 1/16/24 to complete the work. I get told that this technician was only there to install the new parts and that hooking the power back up and inserting the dishwasher into the cabinet would cost extra... even though the first technician who removed the dishwasher and disconnected it did not even mention additional charges on his visit. I contacted AHS and told them what was going on and they terminated the service call so that they could reschedule the original technician to come back and complete the work since the new technician was completely incompetent. Next thing I know Sears marked the work order as finished and complete. I will never let Sears back into my home to help with any issues. read more

You have given us so much problems with this appointment first you charged us 100.00 when we were suppose to waive it. Then when I tried to take to someone you kept sending me to different people. Then the technician was suppose to come out and I waited all day and you had given him the wrong #. And called to get all that straight had to wait for a long time it just went on and on. You guys really need to train your people read more

This the second time the technician was a no show! I have 2 copies of billing and 2 work orders that have a fraudulent signatures of completed work that was not performed. The lady that sold me a 5 year policy wants nothing to do with my complaints of work not performed and fraudulent documents of completion. Customer support is a joke. All the tell me is generate another service call? I have been posting my complaints on X with my 10k followers on my reddit community. This is absolutely insane 2400 dollars waisted! Currently have forwarded all documents to Home Choice Warranty/ Sears Home Services. Considering legal actions for fraudulent signatures on completed work orders! read more

He did absolutely nothing & things were told that was lies. He did not even try to look at it. I had to get someone else to repair my washer and out of pocket I had to pay $135.00 & I want to be reimbursed. And I canceled my contract. They said they would come back the 12th February and I never heard from them and didn't know my repair had been canceled. So they are not good repairmen in my book and if they lied on me who else will they lie on? read more

Will not use again. Overpriced parts and labor. Got a quick reponse on 5 March 2024 (bad control board) and parts ordered. Parts sent to their repair shop and finally received text with new appointment (between 8am and 5 pm) on 28 May. No call, no show. Got another appoinment via customer service on 29 May, On 29 May, about 4pm, called Sears Customer Service (Indian call center) asking if repair people were coming. Got a return call from local Sears about removing the stove and explained the actual problem. Said would check and never called back. Called Customer Service for new appointment and scheduled for 31 May. Again called to see in the late afternoon if they were coming. Received a text for new appointment for 7 June. 7 June, called customer service because no call, no show. Received a return call from Adam, Lead Tech, and he could not locate parts. Reordered parts to be delivered too residence. Received the parts and new appointment text received for 25 June. No call, No show and no one answering phone locally (Adam) or Customer Service Getting someone else to repair the stove and taking Sears to small claims court. read more

i rate y'all a zero all y'all do is lie u schedule the appointment and never show up then u will reschedule about 5 more times and still won't show then u claim the work is done big lie and ask me rate your service well your service is awful the worst i would not recommend yall to anyone ever yall do nothing but lie and never show up to fix anything i ended up paying out of pocket i dont understand how yall are still in business the absolute worst service ever read more