Worst customer service, my product purchased was damaged after purchase and yet they would not…read moresupport or do the right thing. Took money and ran

The worst customer service bad experience . I was willing to…read morebuy some appliances but I changed my mind at the last minute cus of the dark hair guy with a beard (middle eastern look) he was so rude and disrespectful and qsuper arrogant with a terrible attitude. Please get a professional staff that knows how to deal with the customer.

I went to Appliances & Moore to get a new range. Joe, the owner, was very helpful and explained…read morethe different features the ranges had and answered all my questions. He helped me to make an informed decision because I really had no idea. lol The following Friday, Matt came and took away my old range, hooked up my new range, explained everything and was done in under 30 mins! I wouldn't go any other place to get major appliances than Appliances & Moore!!

My "go-to" for appliances and MORE!! Knowing I had guests on the way, they managed to get my…read morereplacement range installed just in time!

In short, AVOID,AVOID, AVOID!!!!! INSTALLERS DAMAGED MY…read morePROPERTY and the owner took over 5 months to attempt to issue me a refund for a low-profile microwave that installers were not able to install. In August of 2025, my wife and I bought several kitchen appliances from the now defunct Morehead City location. Once we finished our kitchen renovations, we scheduled delivery. We found out the staff that sold us the appliances left. We were given a contact and ended up getting our appliances delivered in October of 2025. Right off the bat, I realized the installers were inexperienced and lacked attention to detail. They dropped the microwave right on my brand new quartz countertop (thankfully just left a smudge that wiped off), drug the dishwasher on my flooring, without having any regard for my home. The kicker is that they drug the refrigerator up my deck using a dolly, smacking each step one at a time. Lastly, as they maneuvered the fridge inside, they drug/scraped my newly built deck by dragging the dolly sideways with the fridge, damaging several portions of composite decking. They were not able to install the low-profile above the range microwave and they told me they would find another unit that would fit... I was told explicitly they would call me the following business day. They never called, but rather someone from the store/one of the installers called me almost a week later to ask "how the installation went".... Um hello? Either way I made them aware of how badly the installation went and how I was not called with a replacement microwave. At this point my wife & I got in touch with a manager (also now no longer with The Appliances Superstore). The manager had no idea about what took place and assured us everything would be taken care of. Specifically, he attempted to make arrangements to meet us at the property. However, it never happened due to scheduling issues (we live full-time in central VA). As of now , March 2026. I AM STILL WAITING ON A REFUND!. And the owner refuses to help me at all with any damage done to my property. The kicker for me is that the owner is an Instructor at the ECU School of Business and has deplorable communication & business practices. So if you are needing appliances in the Eastern NC area, be sure to get your appliances from Lowe's or Home Depot instead.

I ordered a Fridgedaire package with a GE refrigerator. They delivered the wrong one, but after I…read morecalled and reported it they made it right and brought out the correct one the very next day. Perfect transaction and prices cannot be beat!!

I was looking for a replacement for my built-in Jenn-Air microwave. I wanted to match the oven that…read morewas previously installed. Unfortunately, it was a discontinued model. I found the model that I was looking for on display at Kees. When I requested a price, they quoted me a price of $2650. They told me that the MSRP was $3100 and that I was getting a discount of almost $500. Well, I had researched the price of this microwave before looking at local appliance stores. The MSRP was $2599 on the Jenn-Air website. Of course, since it was a discontinued model, it was no longer available. The floor model at Kees had a price tag of $2599 when I looked at it. When I called today for a price, they gave me the above quote of $2650. So Kees wanted $50 more than the MSRP on a discontinued floor model microwave. I would be very wary of making any purchases from this store. I find their business practice to be unethical.

Had a fabulous experience with Kees. Walked into their store off the street, to inquire if they…read moreknew anyone that does air dryer vent cleaning. While the company itself does not, the salesman I met, Aaron, did such work on the side. He came to my house the next day, explained everything that happens with your air dryer vent and what the cleaning process entailed. Prompt, professional and courteous. Would definitely use Kees Appliance again.

We purchased a full set of kitchen appliances from the Appliance Center for our new home almost…read morethree years ago. The advice and guidance we received was excellent, and the depth of knowledge Mike Ovenden brought to the decision making was very impressive. Since then we have had a problem with only one appliance, made by Electrolux, which self-destructed on its first clean. Electrolux was completely uncooperative. It turns out the problem is a familiar one (check online) and so common that there are *no replacement parts* available for the problem, period. Mike had no more success than we did. But Mike and The Appliance Center DID work hard to make things right for us, which involved replacing the oven with one made by another manufacturer, at a hugely discounted price. We are glad to be rid of Electrolux and so very pleased to be working with the Appliance Center and Mike Ovenden.

UPDATE TO ORIGINAL REVIEW: I posted the below two months ago -- and would like to update it based…read moreon a response by the long-time owner of the Appliance Center, Mr. Stewart, who appears to be trying to hand over the business to others. A few weeks ago, Mr. Stewart left a very nice message on my voicemail apologizing for what we went through after only now having learned about it (perhaps from this review). He immediately offered to pick up the old hood and refund the money we spent on it. I have since had another very nice conversation with him, and he has picked up the hood. It is clear that this is not how he wants his business to run. We are building a custom home and were instructed by our contractor to work with The Appliance Center to get all appliances. So we did -- and deeply regret it. This is not true of most of the vendors we worked with - we had many very positive experiences. But The Appliance Center stands out as the worst. The most illustrative of our negative experience was around a kitchen island hood -- we made very clear from the beginning that we needed a hood that would accommodate my height (6'2") and were assured the hood they recommended would be no problem. When installed, sharp edges were exactly at eye level -- and we were told it could not be moved higher. I asked whether they would take it back and swap it out for one that works and was told they would not -- we were now stuck paying thousands of dollars for a hood we could not use. No apology, no sense of accountability and no effort to make it right. They then proposed 4 other hoods I could buy from them. At this point I was appropriately skeptical - and so I learned how to read the spec sheets. It turns out that each of the 4 hoods they now proposed would have created exactly the same problem. When I pointed this out, they agreed and admitted they had misread the spec sheets (just as they had with the first hood) and, for the first time, used the word "apologize". But had I just ordered one of their replacements, I am sure they would have made me pay for that one too. I was then literally left to fend for myself and find a hood that would work - they seemed uninterested in helping further, all this after close to $50,000 of payments for everything we had ordered from them for a fairly large house. I would recommend staying clear of people who conduct business this way. (Before posting this review, I shared it with Michael, the Appliance Center person we worked with, and asked if what I describe was accurate. He had no corrections to make - and nothing to add.)

I was very impressed with Eurostoves when I visited on 7/16 to attend a "Fruit Cook Off" to benefit…read morethe National Multiple Sclerosis Society. One side of the store is filled with amazing cooking gadgets and the other side has a kitchen set up for cooking. If you're looking for a fun housewarming gift, check out the cooking tools side. The fruit cook off event was held in the kitchen side. The owners donated the space to a National MS Society MS Challenge Walk team so they could host the cook off from 11 AM - 2 PM. There were contestants who whipped up delicious dishes: appetizers, entrees, and deserts. The dishes could be sampled for a $2 fee (donated to charity) and boy were they delicious. The contestants were judged by a team of judges including Eurostoves staff. There were also 2 wine shops present at the event that had wine sampling, and lots of raffles with prizes from local businesses. I was very impressed by the friendliness of the staff and the fact that they not only allowed the charity fundraiser to be held there, but helped out as well.

If you love cooking stores, this is the place for you to go. When you walk in, you find an array…read moreof cookware and stoves, and on the right you'll find the culinary centre where Eurostoves host a variety of cooking classes. Inside the culinary centre, you'll also find an an array of appliances to check out and play with you if you are shopping for high end stoves, grills, ovens, and refrigerators. Inside the store, we found lots of cool specialized kitchen gadgets and nice cookware. We did leave with some sexy new salad spinners. Yeah, that's right-they are sexy. We also were here for an Italian Feast cooking class and it was a wonderful time. There were only four people in our class, and we made six or seven Italian dishes and it was a really fun. The recipes were spread out on four stations, and everyone worked on different recipes and then sat down and ate together. We made fresh pasta which was fun and added to the pasta putanesca. The teacher was excellent (though I am blanking on her name!) and the kitchen assistant, Sunny, was also very pleasant and helpful. I really enjoyed coming here, and at $65 for a three hour class that includes dinner, it's very reasonable for a little adventure.

It's a rare these days to find a local place where you can get parts and equally rare to find one…read morewith prices on par or lower than online. So, D&L was a great find. I am not a professional, but D&L treated me great and no request is too small (I just needed some $2 retainers for a washing machine this most recent time). I want to see local places like this stay in business for years to come, so that's why I'm giving a review, something I don't do often.

They are the worst of the worst! Charging costumers for freight for parts they already have in…read morestock! Better off buying on line from parts doctor. At least your not getting lied to!

Everything! Friendly, expert installation, local business, fair price, and reported excellent…read morerepair service.

Ms Newcomb/Arrington's installed a new PTAC (heater/AC) unit in my house. She's super-prompt &…read moreefficient & the price was much better than competitors.