Melinda at Seattle Shuttle was great. She had good communication, and was friendly, funny, and went the extra mile to schedule a late-night airport pickup to our hotel and an early morning return hotel pickup to the airport. Brandon and Allen were our drivers and were both friendly and prompt. Because they used a large van they could accommodate a large mountain bike shipping box as well as lots of luggage. It wasn't fancy but it was exactly what we needed. The Seattle Shuttle rates were the best we found and it all came together to make the experience really good. We'll use them whenever we are in Seattle! Thanks so much! :) read more

We used Seattle Shuttle for a ride from the airport to the waterfront in 2021 and were extremely pleased with their service. Our flight was changed at the last minute and they arranged to pick us up when we arrived at the new time. The driver was also great. However, I've been trying to reach them for about a month now for a pick-up next month via the website, email and phone calls and I've gotten no response. I've left a couple of messages but without success. Are you still in business? read more

On 05.17.2024, (Friday), Alaska flight #543 from DFW)- transfer from Seattle airport to Crown Plaza down town. The operator named Lester. If you like your driver eating on his arrival was minor, but when I paid the fare I accidentally paid twice the fare (including tip) for two fares. I paid $80 instead of $40.00 ( All in twenties dollar bills ). Yes, I take the blame for my own oversight, but he was the only one in the company during the service to NOT notice the amount given to him. I don't fault the company for one employee but they need to know the character of their employees. (Earlier response from owner was a different incident.) read more

Undependable no show on a confirmed reservation for a trip to SeaTac. Had to find our own transportation after 2 calls to confirm, called when driver was first late and was reassured driver was on the way but never showed. Missed our flight, Seattle Shuttle said they would reimburse for expences but after several attempts no reimbursement. Undependable and unreliable do not use this company. read more

Great driver who helped with luggage, air conditioner well in empty bus, courteous and respectful.

Seattle Shuttle is the greatest service we have ever used. Called several services and were so happy that we spoke to this service.

I found Seattle Shuttle through Yelp and they turned out to be the best of four other companies I contacted for quotes to shuttle 7 passengers plus lots of luggage to the Carnival Cruise terminal in Seattle Washington. The customer service via email and phone was very courteous, helpful, and the rates were far more reasonable than the other quotes I was emailed from other companies. I would definitely use Seattle Shuttle again and highly recommend them. read more

I booked Seattle Shuttle for a round trip to SEATAC from Mukilteo this month. When I telephoned, the call was immediately picked up and I made the reservation. To have a live voice is really nice! My shuttle driver (who I wish I could remember his name) was early which I appreciated since it was raining a little...you know how I-5 gets on those days. He was so nice and was fun to talk with. I hadn't expected a van but there it was, lots of room. On my return, I called ahead to make sure we were on track for my pickup - they told me they would pick me up right at baggage claim (hooray, no tromping up and down elevators, etc.). Dennis came for me and off we went. We had a lot of laughs enroute and he was a very conscientious driver. Of course took my suitcase right up to the front door. I will certainly use Seattle Shuttle again in June when I have another trip. read more

Melinda needs to train other businesses in customer service! She was so pleasant to do business with! We were in Seattle for a cruise but arrived two days early. We booked: 1. shuttle from airport to hotel/apartment 2. shuttle from hotel/apartment to ship 3. ship to airport We had originally thought to spend the cruise disembarkation day in Seattle and Melinda offered a ship pick up, luggage storage while we spent the day doing tourist things and then a pick up from where ever we were to go back to the airport. Unfortunately, the weather was so awful we opted to go directly back to SeaTac and spend the day in the Delta Sky Lounge. Our friends were delayed over 3 hours in passport control when they arrived. Not an issue for our pickup! Melinda kept in contact with us. All three of our drivers were great: friendly, gave us information on the areas we were driving through. Byron, our contact at Cruise Terminal 91 was very pleasant to deal with in the pelting rain! I can recommend Seattle Shuttle without any hesitations! read more

This place is as bad as it gets. RUN, don't walk away from them. They literally left me and my entire family stranded, when they didn't show up to pick us up. Then they had the nerve to say things happen in life to get over it. If you wanna get where you're going, don't start with them read more

I emailed to coordinate all pick ups and drop offs for my parent to and from airport-hotel-cruise ship. Office was quick to respond. They offered a fair price and service was on time and friendly. Would use again. read more

Booking the service was smooth, however our driver was half an hour late. This increased anxiety levels, as it shaved valuable time off what we allowed to comfortably arrive in time to check in for our international flight. There didn't seem to be any legitimate reason for the driver's delay. This company seemed the best alternative, so maybe just make your pick-up time 30 mins earlier. read more

Fantastic company. I called them on Sunday when our cruise arrived and they were able to accommodate my party of 6, which was great since we made reservations last minute. They were right outside the cruise terminal to greet me and my family then quickly got us to the airport. I wish I had found this company when we arrived in Seattle! (Had a horrible experience with the "flat rate" airport service who didn't have enough cars, so they set us up with a car from uber which cost $15 more!) They were much cheaper than uber/lyft and were less stressful to work with. They had a nice 10 person van that was able to take all our luggage no problem, unlike some of the uber/lyft SUVs. Will use again! read more

I scheduled the pick up for my mother and they quoted me one thing and charged my mother $30.00 above that price. I feel like they took advantage of her, knowing she would not argue about this change in the rate, being a senior and all. They shouldn't have people answering their phones if they don't know the rates. $30.00 is a pretty big mistake. Pissed!! read more

My daughter was married in Capital Hill last week. We hired Seattle Shuttle to transport the wedding party and others from the U-District, Kirkland and Bellevue, and despite once-in-a-lifetime snow and ice that hit the days before, the vans arrived on time and everyonegot there on time. Our driver Brandon even grabbed my shovel and made a pathway for the bridesmaids and bride from our house to the van!! They returned on time as well, and got everyone safely delivered back home. SUPER job!! read more

Less expensive than a taxi, prompt, and doesn't require intermediate stops or sharing with strangers. The drivers (especially the outgoing young man from Alabama--I think his name is Heath) are excellent. This is a relatively small operation. The only downside I've discovered--which is really an upside from my perspective--is that they won't overbook. This means you'll get good service, if you make a reservation--but they may not keep accepting reservations if they think they're going to be overwhelmed by, say, business from cruise ships. read more

We arrived to Seattle from our cruise with 7 hours to spare before needing to go to the airport. We had tons of luggage and really wanted to spend the day doing something fun before heading back home to AZ. I found Seattle Shuttle that offers a service to pick you up and drop you off while holding on to your luggage. Then they will pick you up at your new location and drive you to the airport or other destination. They were AMAZING! Friendly, happy, very reasonably priced and on time. They took great care of our luggage and that gave us plenty of time to explore Seattle. We even went to a Mariners game for a few innings. I highly recommend their service. Both our drivers were so nice and friendly. Thank you for letting us enjoy our last few hours of vacation. read more

Seattle Shuttle - Original Starbucks - Airport Shuttles Near Me - Kent, Washington

Well, we were put in a 15 passenger van and we had multiple stops. We had to call twice to be picked up andd we even had reservations. The AM pickup was late and had multiple stops along the way. It was a typical shuttle experience and devoid of any personal touches that the other reviews mentioned. Perfectly adequate, but from the five star ratings, I was expecting more. read more

Use this from the hotel to the cruise ship dock, everything was fine. Made a reservation when we returned to go from the dock to the airport. Called them liked we asked them them know where we were in the process. When we go to them they had no drivers. Said it would we 20-30 minutes. The guy at the pier was great. The lady that's supposed be controlling it didn't have a clue. She didn't know where her drivers were or who was coming and kept.passing bad info. An hour and 10 minutes later a van finally arrived. There were two groups of us waiting. The other group had pre-paid and had a person in a wheel chair and a walker. Because we didn't know when another van was coming we all got in. Only to find out when we got to the airport that each group was charged as if they had a private van. This company is a rip off. read more

Great customer service, promptness and communication. They are very personable and where timely in my pick up and drop off. I highly recommend. read more

We had a bumpy start. We missed our first train and the ticket guy was kind of rude about it but once we finally got on the train it became a pleasant experience. Christopher is a great employee! He cracked some jokes and made us feel completely comfortable. This man went above and beyond to make sure everyone was comfortable and having a good time. Due to his hospitality we will definitely be back for another trip! read more

First made contact by email about three weeks ago to inquire about shuttle service from SeaTac to our hotel in downtown. The rate we were quoted was good as I also looked into using rideshare companies, if the hotel had their own shuttle, and taxi services. Our difficulty was because we were traveling with a toddler and didn't want to bring a car seat who could accommodate as Uber and Lyft didn't offer those kind of services. It was an easy decision. Gotta applaud Melinda for her customer service. Prompt, courteous and gave you the feeling that it was above and beyond what you ask. We arrived, called and were picked up promptly by the driver (can't remember his name, but had this long, raging beard) at the correct door in a huge van. While the van had obviously been a workhorse for them and you could tell the wear, it was clean, ran well, and got us there safely so no complaints here. The driver was great too as we asked for suggestions on where to go for dinner and he offered a couple of great choices. We get to the hotel in what felt like no time at all! But here's the kicker...I'd accidentally left my cellphone in the van! I called Melinda again on my wife's phone and left a message. She called right back and said that she actually tried to call me to make sure the ride was as expected and the driver said my phone was ringing in the van. She said he'd be right back with the phone and left it with the hotel's front desk before I could make my way down from our room to meet him. THAT is customer service! Do I recommend Seattle Shuttle?!? Most definitely! Great people and easy to work with with awesome customer service to boot! Can't go wrong with them. HIGHLY recommended. read more

This is a great shuttle service...reliable, friendly, and affordable. We used Seattle shuttle to pick us up from the airport to our hotel, hotel to cruise terminal, and cruise terminal to airport. Our driver, Bruce, even gave us some great suggestions of things to do while we were in Seattle. I would definitely recommend this shuttle service! read more

We took a shuttle from seatac to a hotel near pikes place and then another drive to the cruise ship and back to the airport. Amazing service all the way around, i would def call and book with them again. They made the process so easy from start to finish! read more

6 of us took a cruise to Alaska out of Seattle Sunday August 26 through September 2nd and needed a way from our Hotel to the cruise pier and from the pier to the airport when we returned. We contacted Seattle Shuttle and received fantastic customer service from the get go. We contacted Seattle Shuttle via email and making the arrangements were simple and easy. The driver Dennis picked us up exactly on time at our hotel and we really enjoyed the drive to the pier. Dennis was helpful and friendly and we had a great time talking to him. Once we got back, we called and Byron was at the pier and easy to find. We were lucky enough to have Dennis as our driver again and the trip to the airport was equally enjoyable. We will use them again and highly recommend using Seattle Shuttle. They treat you right! Thank you all for everything. read more

These folks were amazing!! We used them for three separate transfers for our large group. They went above and beyond to get us to the multiple places we needed to be, on time and super considerate. When we forget a jacket at our hotel, they were so kind to pick it up for us and bring it to our next transfer. Melinda and her team of drivers are excellent and provide the best customer service. If I'm ever in the Seattle area again, I won't hesitate to use them again. read more

Awesome shuttle service and the price is right too! 5 of us taking an Alaskan cruise with lots of luggage. Only cost 63 from our hotel out in Kent. Driver friendly and the lady on the phone very nice and polite. I will definitely use them again on my way home read more

We used Seattle Shuttle twice while visiting Seattle. We were fortunate to have Scotty as our driver for both of our rides. We went from our motel to the pier for a cruise and then to the airport. Both times Scotty was punctual, helpful and professional. He even pointed out scenic places along the way. We had previously used other services but found Seattle Shuttle's prices more reasonable and their service more professional. Melinda was very accommodating to our needs when we booked our return trip from the cruise to the airport. We knew exactly what to do and where to go. What a pleasure to deal with such a reliable company! read more

Melinda and her crew run an AWESOME shuttle business! I had a group of 14 split up between 2 different houses and they always showed up when they said they would. I really appreciated their ability to change pick up times when we had a change of plans and needed a pick up earlier or later than planned. A VERY customer service oriented business. They try to do whatever it takes to keep their customers happy and I am definitely one of them! We got to know Brandon the best and he is an awesome guy as well as an excellent driver and a tour guide of sorts, as he would point out areas of interest to us as he was driving us to our destination. Our group really took a liking to Brandon aka "Alabama". I highly recommend these guys for any of your shuttle needs in Seattle! read more

The team from Seattle Shuttle was a pleasure to work with. We hired them last weekend to shuttle guests from a reception hall in West Seattle to the wedding site on Alki and back to the hall afterward. The drivers were prompt and courteous and good with the older guests who needed a little help. We used 10-person vans, which meant ducking under the seat belts to reach the back rows but that wasn't a problem for the younger guests, while the older guests sat in the front row. Melinda from Seattle Shuttle worked on arrangements with me and was very helpful. The price also was better than a quote we received from another shuttle service. Thank you, Seattle Shuttle! read more

Melinda was awesome to work with! From the reservation all the way through to the end it couldn't have been easier. Great all around customer service. Brandon was our driver from the airport to the cruise line and then back to the airport. Great guy! Will definitely use them again next time! read more

We've used Seattle Shuttle twice in the past two years for our Alaskan cruises. We were more than satisfied both times. The pick up at Sea Tac was prompt with great communication on where and when our van/driver would pick us up. The pick up at the cruise port and trip back to the airport went just as well. Their prices are reasonable, especially for larger groups and the vans are roomy so we didn't have to worry about luggage not fitting. We will use them again and I recommend you book with them too!!! read more

Took the shuttle from the Marriott to the cruise ship terminal without a problem, and was offered a pick-up service to the airport on the ship's return - all we had to do is call and they would be there. We called as we disembarked and were told to call when we got through customs - which we did and were told to wait at a designated location and the shuttle would be there in 30 minutes (a bit longer than we thought appropriate). 40 minutes later and no shuttle, we called again and was told the driver was 5-6 minutes out. Another 15 minutes later, still no shuttle - called again and was told driver should be there shortly. By this time, most passengers had been picked up and people were already beginning to arrive for the next cruise, so we gave up and grabbed a limo that had just dropped off departing passengers. Never heard from them and trust we never will! read more

We used these folks for transportation between SeaTac and Pier 91, our embarkation spot for a Princess cruise. Melinda coordinated everything and was just great. The drivers were there when they said they would be and got us to our destinations in a timely manner. I heartily endorse them. Prices are very reasonable. read more

We recently used seattle shuttle as we had a group of 7 with luggage that needed to get to the airport for an early morning flight. The driver was on time and Everyone I spoke with on the phone and through email was friendly and professional. This company was also slightly cheaper than two of their competitors I looked into. I also made reservations for our party of 7 to be picked up from the airport to be taken home, however the night before our return flight we found out 5 people in our party had a much earlier flight, I called the company around 10pm and they were very accomidating and were able to pick up the 5 at the earlier time and the driver came back to pick up my husband and I at the original time. I would definitely recommend this company. read more

They were on time and not too expensive. Very courteous and like the person below me says, the guy from Alabama is great!!

Melinda was the greatest! Safe drivers! Friendly staff. Accurate coordination. Fast response. All this and best prices around. I want to adopt this crew for my own work staff! Thank you settle for securing me and my family that we were not abandon in a new city of our visitation. Will definitely refer them all guests that is visiting Seattle! Reserve early bc they get booked quick!!!!!!!! read more

We were SO impressed with Seattle Shuttle from the very first phone call. They were prompt and courteous, and when we were delayed for almost 3 hours getting off our airplane due to a huge snowstorm, Brandon kept checking in with us and Dennis waited for us and was incredibly nice and got us home safely at 3 a.m. We will ABSOLUTELY make Seattle Shuttle our transport of choice and recommend them highly to anyone. read more

I highly recommend this company for your transfer in the city of Seattle. They were on time and the price is excellent compared to other companies I called. Melinda was very professional as well as her driver. Ana Rodriguez read more

Prior to cruising to Alaska, my group of 7 used Seattle Shuttle service from SEATAC airport to downtown (Belltown) then from Pier 91 back to SEATAC. Plans were made with Melinda who emailed detailed instructions on what to do at the airport and also at the pier. Melinda, the drivers, and staff were all friendly. Seattle Shuttle was also cheaper than a few other companies I researched. I would definitely recommend their services. read more