Last weekend, there was an ice storm, and places were shut down for days. I couldn't remove my…read morebelongings from the facility. I moved them out today, the 6th, and they won't prorate the month. This seems a bit unfair. I have been with them for 5 years or more, enduring numerous price hikes. I was told that if I had called and informed them I was leaving, they would have prorated it. What's the difference? That was never said to me in the beginning. I appreciate the convenience of the place, but some of the staff in the past have been extremely rude. Not today, but I think the prorating policy is so wrong. It's the first week of the month, and things were closed most of the time due to the weather. It was just disappointing!

Jennifer has been amazing to work with. From transferring over a unit to answering any questions I…read morehad. She did so with a smile on her face and kindness. If you're looking for a unit, I highly recommend this location.

Put my household items here for a few weeks. Turned into a few months!! Price stayed the same and…read morethe items were untampered and all good (from what I can see from moving). Once I unpack and confirm billing has stopped for the next months I'll update (if there's any issues). Other than that... Dana, Paige and Nikki are AMAZING! This is my first time using storage and I didn't have to haggle. I didn't have to double check on charges or deal with any drama! In fact, Paige called to let me know that my account was not on auto pay (I thought I had set it up but that was something else). I was so happy she called!! After that it was plug and play. I ended up doing the unit longer and when I came out I was half expecting to maybe have some type of issue with maybe bugs or you know just regular stuff it was inside and air-conditioned but I figured there's gonna be some thing you know since it has been so many months. Everything was great for him as far as what I can tell if anything changes I will come back and update. This was one of the most positive experiences not only from calling around other places, but pricing, location and cleanliness. The biggest and most impressive part was when they cut the lock for me because I had left the keys in another state. They were able to give me a very good price for the extra work and I was incredibly grateful rather than having to call a locksmith! Dana is amazing! I absolutely love these three ladies! Great work! Thank you again so much for all of your help!

I big thank you to both Paige and Tanner yesterday who went out of their way to help myself and my…read morefather when we were getting things out of our storage! They went above and beyond and even helped me with cleaning some dust/dirt off furniture with a blower machine and sweeping out the unit without asking. Amazing costumer service! Thank you both!!

We've been using this place for additional storage for multiple years…read more We never seem to have enough storage for stuff in the garage or the spare bedroom! We store our holiday items and stuff we simply can't let go of. We are not hoarders, our rental property is just on the small side. We pay rent on the unit for 3 months at a time. The area is kept clean and the process of entering and leaving is simple. Cameras are located throughout the area. All the units are located outside. None that I am aware of are air conditioned. The do have an area to store boats and RV's. We've been happy with the storage units management. November/2021

I couldn't get past customer service. I called to get some information and the representative was…read moreso rude. She's didn't care to help me or try to find out what I was asking. Rule of thumb if you don't know the answer figure it out. There is always a way to get the customer the answer and not be rude. I would not rent a storage here. Value your callers

Over 2hours 5 customer service agents and still no one can sole the issue. They refuse to have a…read morelive person show up on site to help you. No can figure out how to help you. They send you text but there site doesn't work on phones. They can't make payments. They have terrible service.

Was here for over five years and this place could not care less. I finally got fed up and switched…read moreto Extra Space Storage which is better, way cheaper, and allows you to prepay rent in order to lock it in and prevent increase. Whats most frustrating is that they raise your rent way higher than what a new customer pays WITHOUT any discount or promotion. So I've been a customer for five years and you demand I pay 60% more that the normal market rate you're charging a new customer according to your own website??? I don't think so. All you have to do is go to their website and see what the current rates are, after promotion, and you'll discover you're being screwed. This place doesn't even care if people piss or defecate in the elevator, stairwell, or outside - as they lock the bathrooms at 6pm. Obviously people still have to go, so they clearly don't care where they do their business. Although it doesn't matter much anyway since the toilets weren't kept clean and were almost always out of toilet paper and soap. No longer 24 hour access, and continues to violate the contract by raising rates WITHOUT PROVIDING NOTICE! 3rd time!

The RV park has just opened in Aug 2022 and very close to my RV storage so I went in and check on…read morethe storage price and it was competitive compared to other in the area but because they includes amminities such as free icebag, RV wash/dump/air for tires stall that my current storage did not have them so I decided to move in. Jen was very attentive and friendly. She answered all my questions and very professionally. The RV place is clean and organized. I would recommend this place for your RV storage need!!

From the owner: Carefree Covered RV Storage specializes in covered and enclosed RV storage in Wylie, Texas,…read moreproviding secure storage solutions for motorhomes, travel trailers, boats, and trailers. Our facility offers both covered RV parking and fully enclosed RV storage units, allowing customers to choose the level of protection that best fits their vehicle. Facility features include: • Covered RV storage with electrical outlets • Fully enclosed RV and boat storage units with lighting and electrical outlets • Extra-wide drive aisles for large motorhomes • Secure gated keypad entry • Security camera monitoring • Free RV wash station • RV dump station and water station • Air and vacuum station • Free tenant ice • On-site manager • Tenant dog park • Free property-wide Wi-Fi We proudly serve RV owners in Wylie, Allen, Murphy, Sachse, Parker, and surrounding Collin County communities.

The office staff is the only good thing about this business. Since trunk space took over, they have…read moreraised the monthly rent every 4 months by 40% or more. They failed to give proper 30-day notice, and we are still waiting for a refund after moving out. Whoever owns this truly doesn't understand the storage market in Lucas, TX. I would not recommend this place to anyone. Way better family-owned operations nearby.

When this was Lucas Storage it was very good, friendly and reasonable. They were bought by what…read moreappears to be a California company charging California prices in Texas. No matter what rent you start with they will raise it 40-70% every 3-4 months. Truly greedy!

This location raised our rent $70 a month with no reason and no notice. My husband called and spoke…read moreto Karen, who said we should have received a post card as notice of the increase, but we never got that. She told him there is nothing he can do about it. He asked for a copy of our original lease and they sent a NEW lease with the new rates they had filled in, not the original lease he asked for. It was modified after signing it. When the call ended, apparently Karen thought she had disconnected, but she was still on the line, and she called my husband an asshole. He called her back immediately and she said she was calling HERSELF names because she was frustrated. And she is the manager!

This place is shady as heck, I would be very careful when renting a unit here, and whatever you do,…read moreread the fine print. I was moving from out of state, and had signed up for a promotion they were running on their website for around $10 a month for the smallest unit for the first 6 months. After the initial purchase on the website for around $20 with fees, I got a call from their staff to set up a time to actually come in and sign paperwork, which I was going to do 5 days later after the move was completed. Fast forward 5 days, I look at my bank account, and Simply Self Storage had charged me just over $90 in various fees. I was furious. I called the office on Andrews, where the lady was very rude. She explained all these ridiculous fees they tacked onto the account, like a lock fee (when I would have provided my own), insurance fees (when I already have renters insurance), and a bunch of other nonsense. While I was upset, I had been nothing but courteous up until the point when I asked for a refund, at which point the lady became extremely rude, and refused to give a refund for anything. Mind you, while yes, one of their small storage units sat empty for 5 days, they never actually provided a service. Heck, at that point I hadn't even gone in to sign paperwork and agree to terms. What really pissed me off too is that she wouldn't even refund the $20 (ish) fee for the damn lock, when I literally hadn't even used a lock yet. At that point I just told the lady I would be disputing the charges with my bank and hung up, and dispute the charges I did, and obviously cancelled the storage unit. Little did I know the nightmare was not over. Fast forward ANOTHER 6 months, and I get a letter in the mail stating that I have been sent to collections by this pathetic company, for a whopping $67. I was and still am absolutely speechless. In addition to the $90 dollars they charged when I first signed up, they charged me an ADDITONAL $67, money for which they never mailed a bill for, never texted me, never called me, never emailed me, when they had all of that information to be able to do so. I didn't even have a damn account with them on their website, so how was I even supposed to know they were charging me more money? Of course, I called the storage place again to figure out why the heck they think I owe them even more money, and their excuse is that the storage unit was still 'used' for 5 days, even though I never even came in to do anything, let alone use the unit. Oh and naturally the lady is still rude, and refuses to even try to do anything to help. So now I had to call this bill collector, who according to the BBB website is notorious for being very rude and very persistent, and shell out an additional $67 to just get this nightmare handled once and for all. Thankfully the guy was actually very nice, and even made sure the issue didn't show up on my credit report, but the fact that this joke of a company thought they were owed even more money, a total of around $157, for renting their smallest unit for 5 days, is absolutely mind boggling. This whole ordeal was literally thievery. Honestly, how the hell do you justify charging that much money when someone had a unit for 5 days and then cancelled it? Particularly when the reason they cancelled it is because YOU didn't honor your own promotion. Seriously, stay away from this place.

This location is clean, modern and easy to navigate. I feel safe there at any hour and have no…read moreconcerns about the safety of my belongings. Pricing is reasonable and the location is very convenient. Mike, the manager, is great - friendly and helpful. I especially appreciate that he calls if there's an issue. Fun fact - he is an engineer and designed this and other Dallas area locations!

Nice and clean building. Gentlemen at front desk is super nice and helpful and goes above and…read morebeyond to help myself and other customers. I would give home 10 stars and a raise of up to me. He customer service should be taught in schools. Brownie points to him and this facility