Employees are always happy to help…read more Very clean facilities and restrooms. 24-7 access.

Several things need to change since Public Storage has taken over. I was shocked at the vacancy…read morerate at the Hardin, Mckinney property I'm using. I walked each of the three levels in the back building and estimated that 75% of each floor isn't rented. That's an epic loss of income. The rates being charges are far above (for those of us long-term renters) than the market rates - even what Public Storage, Hardin, McKinney is advertising to new customers. I have two units that I've had for three years. I would have sorted them out before now but medical/ health issues have made it impossible. On the climate controlled 1st story unit, we're being charged $110/month more than the advertised rate on their website. On the climate controlled 3rd story unit, we're being charged $106/ month more than the advertised rate on their website. That's $216 per month! We have checked near us and can rent same space for the about that $216. No wonder everyone is leaving this location and possibly not renting at any Public Storage properties if this exists throughout their chain of properties. A managerial issue is the threatening notices for being late on paying. There's inconsistencies in the notices given and the threatening notices and lockout are in violation of the law. Locking out a tenant within the first five days of being late is not legal. My units have had different notices parted on them. I've been threatened with auctions before 30 days have elapsed. Pretty sure that's not legal. I've rented these two units for 39 months. This is month 40 and I'm leaving of I can find where yo give notice. All else fails, I will email move out notices. I've looked where they say to go but it's not there - maybe because I'm late again. I'll be paying it when a check comes in. I do what I can. It sure would be nice if they would cut the rent rates to advertised rates. I feel cheated especially since I'm older with no income because of disability and waiting for SSI to start and then SS and retirement.

Nick was wonderful! He was professional and very knowledgeable, and had a really kind, helpful…read morepersonality. i wish more front desk employees were like Nick. He 's definitely an asset to Cube Smart Self Storage!

I had a very good and enjoyable experience today. Russie was eager to help familiarize me with the…read morefacility and even made sure I knew how to use the key-lock on my unit.

I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

I found the staff at this U-Stor location very helpful, professional and downright friendly…read more Their buildings are immaculate, stay dry in rain (I checked my unit on a rainy day just to make sure), and the security is very good. Each unit has an alarm that is disabled when you enter and you can't leave until you turn it back on again via a touch pad. Prices were very competitive with the other storage facilities in the neighborhood. Newer too.

Kim the general manager of this location on 75 Expressway runs a tight ship…read morethis place is very clean secure and in a great location

If I could give zero stars I would…read more Kim is the absolute worst employee that I have ever had experience with. I warn you about her she has the nastiest attitude. A month ago I had gone up there with my mom (who at the time just had a knee operation and could hardly walk) to get the key to the lock they had put on our storage so we could replace it with our own. My mom stayed in the truck while I went into the office to ask for the key and Miss Kim gave me the rudest attitude when I stated that I had come inside for my mother who can barely walk to get the key but she didn't want to hear it she yelled at me that my mom had to come inside. And then just this past Sunday my mother, sister, fiancé, and I all go to empty out her unit (to move her to a MUCH MUCH BETTER ONE), but we had to call and get another lock taken off our unit and Miss Kim was there AGAIN. My mom had called 30min prior to being there and told her that she was going to be there a few mins before 5pm and Kim told her that she was NOT going to stay 1 minute past 5pm because she had things to do after work. When my fiancé and I arrived at 5:07pm she was still there! And my mom had left to go get water for us around 6:30-7pm she was still there!!My mother has been a customer for 11 years and has put up with an outrageous rent increase and rude employees. Do better cubesmart.

Put my household items here for a few weeks. Turned into a few months!! Price stayed the same and…read morethe items were untampered and all good (from what I can see from moving). Once I unpack and confirm billing has stopped for the next months I'll update (if there's any issues). Other than that... Dana, Paige and Nikki are AMAZING! This is my first time using storage and I didn't have to haggle. I didn't have to double check on charges or deal with any drama! In fact, Paige called to let me know that my account was not on auto pay (I thought I had set it up but that was something else). I was so happy she called!! After that it was plug and play. I ended up doing the unit longer and when I came out I was half expecting to maybe have some type of issue with maybe bugs or you know just regular stuff it was inside and air-conditioned but I figured there's gonna be some thing you know since it has been so many months. Everything was great for him as far as what I can tell if anything changes I will come back and update. This was one of the most positive experiences not only from calling around other places, but pricing, location and cleanliness. The biggest and most impressive part was when they cut the lock for me because I had left the keys in another state. They were able to give me a very good price for the extra work and I was incredibly grateful rather than having to call a locksmith! Dana is amazing! I absolutely love these three ladies! Great work! Thank you again so much for all of your help!

I big thank you to both Paige and Tanner yesterday who went out of their way to help myself and my…read morefather when we were getting things out of our storage! They went above and beyond and even helped me with cleaning some dust/dirt off furniture with a blower machine and sweeping out the unit without asking. Amazing costumer service! Thank you both!!

So easy to get rental setup. Location and price is great. Location meets are my needs for a travel…read moretrailer. Would recommend to anyone needing to store RV or boat.

key pad for entering the gate code doesn't work and we can't get anyone to answer the phone. All we…read moreget is an AI operator.

Great customer service and clean facilities. Staff is knowledgeable and will to help. We have been…read morea customer of theirs for 5 years now and not a single issue

Clean and easy access. Helpful staff. Extra service like cleaning and maintenance. Price is a…read morelittle bit higher but not much.

This location raised our rent $70 a month with no reason and no notice. My husband called and spoke…read moreto Karen, who said we should have received a post card as notice of the increase, but we never got that. She told him there is nothing he can do about it. He asked for a copy of our original lease and they sent a NEW lease with the new rates they had filled in, not the original lease he asked for. It was modified after signing it. When the call ended, apparently Karen thought she had disconnected, but she was still on the line, and she called my husband an asshole. He called her back immediately and she said she was calling HERSELF names because she was frustrated. And she is the manager!

This place is shady as heck, I would be very careful when renting a unit here, and whatever you do,…read moreread the fine print. I was moving from out of state, and had signed up for a promotion they were running on their website for around $10 a month for the smallest unit for the first 6 months. After the initial purchase on the website for around $20 with fees, I got a call from their staff to set up a time to actually come in and sign paperwork, which I was going to do 5 days later after the move was completed. Fast forward 5 days, I look at my bank account, and Simply Self Storage had charged me just over $90 in various fees. I was furious. I called the office on Andrews, where the lady was very rude. She explained all these ridiculous fees they tacked onto the account, like a lock fee (when I would have provided my own), insurance fees (when I already have renters insurance), and a bunch of other nonsense. While I was upset, I had been nothing but courteous up until the point when I asked for a refund, at which point the lady became extremely rude, and refused to give a refund for anything. Mind you, while yes, one of their small storage units sat empty for 5 days, they never actually provided a service. Heck, at that point I hadn't even gone in to sign paperwork and agree to terms. What really pissed me off too is that she wouldn't even refund the $20 (ish) fee for the damn lock, when I literally hadn't even used a lock yet. At that point I just told the lady I would be disputing the charges with my bank and hung up, and dispute the charges I did, and obviously cancelled the storage unit. Little did I know the nightmare was not over. Fast forward ANOTHER 6 months, and I get a letter in the mail stating that I have been sent to collections by this pathetic company, for a whopping $67. I was and still am absolutely speechless. In addition to the $90 dollars they charged when I first signed up, they charged me an ADDITONAL $67, money for which they never mailed a bill for, never texted me, never called me, never emailed me, when they had all of that information to be able to do so. I didn't even have a damn account with them on their website, so how was I even supposed to know they were charging me more money? Of course, I called the storage place again to figure out why the heck they think I owe them even more money, and their excuse is that the storage unit was still 'used' for 5 days, even though I never even came in to do anything, let alone use the unit. Oh and naturally the lady is still rude, and refuses to even try to do anything to help. So now I had to call this bill collector, who according to the BBB website is notorious for being very rude and very persistent, and shell out an additional $67 to just get this nightmare handled once and for all. Thankfully the guy was actually very nice, and even made sure the issue didn't show up on my credit report, but the fact that this joke of a company thought they were owed even more money, a total of around $157, for renting their smallest unit for 5 days, is absolutely mind boggling. This whole ordeal was literally thievery. Honestly, how the hell do you justify charging that much money when someone had a unit for 5 days and then cancelled it? Particularly when the reason they cancelled it is because YOU didn't honor your own promotion. Seriously, stay away from this place.

Their facility doesn't seem very secure as it's unattended & could easily be entered on foot due to…read morethe small gate used for entry. There're also more competitively-priced alternatives in the area.

New owners and managers were super friendly! They helped me get into my unit within 10 minutes…read more They have a ton of cameras and are gated. I love that they are available for our questions and willing to help! highly recommend!