This is an update to my last review from two years ago. At that time, I rented several units…read moreeventually downsizing to one 10x20 unit. Last month I finally left this establishment and should have done this much sooner. I am currently saving a significant amount of money by doing so at another facility. Savings of $140 a month, for the same size unit!!! Dina and Dave who live on this site are great. Dina is the regional manager and Kariss is the site manager. When I first moved in Kriss did her job, as she should. I rented the units but immediately she wanted me to leave a five star review. I did so but that was based on just the move in. During the time there I became increasingly frustrated with Khriss. Reasons why are numerous but the main thing was loss of money. My money!!! After giving written and verbal notice of departure, well in advance for that a specific unit I saw that she let the autopay charge for that empty unit go thru! Once again that was loss of my money!!! Khriss is a nice person but I feel that she definitely dropped the ball on something that was solely her responsibility! Dina did make sure that another overcharge was revoked. Like I said there are other numerous circumstances that cause me to give her this one star review. No brag just fact!

Dina & Kriss are very helpful and professional . I now have 2 parking storages in a safe clean…read morelocation. Thank you Laurie Perez

Are you kidding me?!! I paid on a storage unit for almost two years here. My ex was supposed to put…read moremy stuff in there, he did not. The storage ppl knew that and never told me. They even called to request my cc when it had expired but never said I was paying for an EMPTY unit until I called and said I needed the lock cut to gain access (an ex thing). Then they said "there's never been anything in there and we called you"....I've never received a call from them only for them to ask for my new cc info. TOTALLY UNACCEPTABLE. Do you think they offered a discount? NO. Do you think they said "so sorry we should have made it more clear?" NO. Just too bad. They are THE WORST

yes they are helpful and real about customer service. helped me out over 12 months to let me keep…read moremy heirlooms. sincerely

I called to get pricing on units. I spoke with Tamra and she was very sweet and…read more helped me deciding on what size I should get and the pricings for the units. It was very nice chatting with her, she was great.

Be a billionaire before you store anything here. I was a good standing customer for years, now I'm…read morehomeless, still paid my bills as best I could. I was in the hospital, my phone was shut off, once back on my storage was in lien and paying over the phone was no longer an option. They refused to return my calls, and everything I own was sold on storage treasures.com yesterday. Had they returned my calls, I would not have lost everything. Fu** this place. ALSO PLEASE KNOW THAT IT IS ONLY 24 HOURS IF THEY HAVE ACCESS TO YOUR ACCOUNT FOR AUTOPAY. Also the lady that works the office here is a total racist sexist bitch. Go anywhere else to store your things, these people suck.

The guys were great, very knowledgeable and careful with our furniture and belongings would…read morerecommend them any time!!!! Very happy!!!!!

Tortured these guys twice with traffic on the Altamont Pass form my move out of the hills to the…read morebay. On time, fast work, great care. All you could ask from movers

Man was beaten to death at his locker ,in broad daylight , his body was left in his locker for…read moremonths , till the smell got the police called. Goodluck renting at this place.

The front gate was and has been unlocked for months, allowing the shed across from mine to be…read morebroken into. The office staff was nice for what it's worth.

Just rented a unit here and met both Khriss and Gina. Both are friendly, helpful, and very nice…read more The place is very well kept up both the grounds and the units themselves. They have strong security with all of the usual stuff (cameras, gates, etc.) and also a live on property person. The access days/hours are good, prices are reasonable, and things look clean and very well maintained. This is a really easy choice to for storage and I'm glad that I picked them for my needs.

I stored my irreplaceable heirlooms at Sheild Storage Formally Motherlode Storage for years. I had…read morebirth certificates, social security cards, death certificates and priceless items only to be auct off and what wasn't wanted was donated or thrown in the trash! Do NOT rent here. Gina the Manager is ruthless and I was prepaid on my unit months in advance! She decided to kick me out for throwing an empty coffe cup over the fence. she limited my entrance times to only 6 hours a day I couldn't move my precious items out in time and had just broken my femur. The owner back then didn't even care!

My three year old son and I walked into the office to request a tour of the storage facilities. The…read moremanager had a large unleashed dog on the premises that was aggressive towards my son ultimately making my son cry. While I will not demonize any bread of dog, this dog was about three times my son's weight and almost as tall. The dog was bumping him with his nose / head and sniffing him aggressively, a clear signal the dog was in distress. Despite my attempts to get between my son and the dog, the dog continued to walk around me to get to my son and also growled at my son. My son stood still as he was taught. When I finally picked my son up because he was starting to cry even louder, the dog kept standing up on its hind legs to continue the aggressive sniffing, despite my efforts to block the dog with my knee. My son was quite upset by this time as the dog would not leave him alone. I asked the manager to control her dog, but she was unable to. She blew some whistle that had no impact on the dog, but she never made any effort to stop the dog, verbally or physically, beyond blowing the whistle. When we finally squeezed out the front door blocking this dog inside, the manager stepped outside to speak with us. I told the manager that she has no control of her dog, to which she replied the dog is not hers. She then clarified that the dog is in her possession as the dog's owner recently passed away. Finally, she stated that we (as in my son and I) were the first problem. What great tact, though I am sure she was trying to say she has not seen such behavior from the dog before. I had to remind her that she had no control of the dog and therefore has no business letting the dog run free. Obviously, we do not plan to rent here. Updated post Keri's response to my review: Keri, while I appreciated the fact that you called me prior to me finishing posting this review, let me add a few key points regarding our conversation: 1) Blaming me for not picking up my son immediately when the dog approached him was not really helpful. 2) Claiming the dog was Lisa's emotional support dog after Lisa stated the dog was not hers was not very honest. 3) You have my permission to post the video here. I would if I had access to it, but I will work on getting access to the video in the meantime.

This self storage is clean, well maintained and secure. Very high quality storage…read more Lisa really cares about this place 24/7 It's very reasonable for everything that is included. Nice to not have to worry about our things.

The owners are great and the storage units are clean and the prices are the best in town . I…read morerecommend the place to anyone that needs a storage

Great Service, very nice lady that helped me get a storage. I was in and out in a breeze! They also…read morehad the cheapest price in the area :)

Donna is awesome! I have been with her at Toyon Smart Storage since shortly after she opened. At…read moreone point I have had four storage units at one time in her place. I have referred several people to her and she has been equally as kind and accommodating as she was to me. Highly recommend checking with her before you go anywhere else! The Establishment is kept clean and she is very responsive to any issue you may have. I wouldn't put my stuff anywhere else unless it came home!

Renting was very easy. The units are clean and well capped. The management is helpful. I really…read morelike it here.