5 STARS I realize others may have had a negative experience based on the overall rating, but mine was excellent. I had 14 trees removed from my backyard. They were in and out in a few hours and didn't leave a mess behind. The machine they used was kind of cool and I sat dazed at times just watching how fast they worked. I'm a DIYer, but I knew I needed big help on this project! Super impressed and happy with the results and that they were willing to negotiate a tiny bit because it was off season and cold outside. The team onsite thanked me for the business before they left and I thought that was cool too because I know they weren't the office team. They actually had business etiquette in the field. If I need any more trees removed, they would be my first call. Thanks Team read more

This organization is absolutely wonderful! They helped my parents tremendously! They are organized and very professional!

We had a great experience with Ryan Ray and his team! They did an excellent job removing the 12 trees and it was like they were never here. Everything was cleaned up and hauled away! Will definitely use them again if we need any other trees removed. Thank you for the great service! read more

After reading a lot of the reviews on here, I thought I would add a really positive one. We contacted Secure Turf in January of 2018 after moving into our home in October of 2017. The home we purchased had a lot of homeowner upgrades to the backyard, and one of them was a pretty, yet unsafe, stone path. After chatting with Jamie, Secure Turf, and him learning about our 'style' if you would, we gave him creative rights and we worked together to make it our path. He had great suggestions and the crew tore up, cleaned up and created a beautiful walkway in under 3 days. We came upon a couple of drainage issues (prior owner) and the crew fixed what needed fixing and moved forward. Could not be happier with the end result. Hubs and I were commenting this past weekend that SecureTurf does really nice work.. read more

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Awful Only time we saw someone is when they signed us up Had various problems with the lawn Asked Rep on more than one occasion to come out and look at it All he wanted to do was talk about it on the phone and up sell me Lawn has never looked so bad They come and spray but offer no advice written or orally as your lawn goes south Just spray chemicals on dead grass and collect money They are obviously are not interested in small accounts and the level of service proves it Look elsewhere and save your lawn and your money Perhaps one of the worst lawn care services around read more

Secure Turf takes great care of our lawn. We have used them for years, and have always had great service! They trim our shrubs, take care of our trees and our yard always looks great! The crew that comes out are always professional and nice and they work quick to get our yard in shape! read more

Secure Tree Services - Happy Secure Turf customer! - Landscaping Near Me - Indian Trail, North Carolina

I'm surprised everyone speaks so highly of their service because our experience thus far does not support it at all. My husband coordinated a visit from one of their reps to provide an estimate for aeration. After receiving the estimate, we decided to proceed with the aeration and added on an annual treatment package. Our aeration was scheduled for just over two weeks out and we were provided with a packet explaining the steps we would need to take in order to prepare our lawn. The day of our treatment comes, we've done all of our "homework," gotten other arrangements for our dogs, and we leave for work assuming they will complete the work for which they already have our credit card number. Well imagine our surprise when we arrive home at the end of the day to find out they had not shown up, nor did they call, email, mail, send any notification in any way. Nothing. Fortunately we had arrived home before 5pm and were able to get someone on the phone to explain that we had been rescheduled due to all of the rain we've experienced. We get it. It's rained excessively. But no one could be bothered to notify us? The rain hasn't been an issue for four days now. Surely they knew they weren't going to make it to our home. Not only did they not tell us they weren't coming, they didn't tell us for when we were rescheduled! All of their paperwork states that they REQUIRE notice and they if they arrive and we haven't done our homework that WE get charged a $25 visit fee, but they don't even tell clients when they decide not to complete the services as promised??? Had they needed to reschedule us, no problem. We could have reworked our schedules. But to not even be informed beforehand (not even afterward since we had to track them down)? That's just poor business. read more

We have had Secure Turf for about 15 years and our lawn looks wonderful. HOWEVER, something has happened administratively that leaves a lot to be desired. A) We no longer get a phone call telling us they are coming - we need this because of 1) the dog and 2) locked gates. B) We no longer get an emailed invoice the first of every month. C) We can no longer pay online; now we have to mail a check. DLR Charlotte, NC read more

Was out of town when work was performed based of my wife opinion work was ok so when I received the email for payment I thought I was satisfied even stated I would recommend to others but boy I was wrong. Once back in town and was able to see the poor quality of work while mowing my lawn and that the work we agreed upon was either not performed or was done very poorly. I will say they did send someone out to redo my paver patio seal but it really wasn't that much better. I have made many calls and have been promised call backs that never happened I have even left messages an email and a face book message to the owner Ryan Ray with no return response so this must be a common training tool for him and his company to ignore you once they have taken your money (see other reviews). I have so much more I can add to this review but I don't have the time. If anyone would like a reference for this company feel free to give me a call @8435828109 and I can fill you in on the rest and also share pics of there poor workmanship to verify my review. Thank you, Chris Blalock Fixed Operation Director Modern Automotive cblalock@modernauto.com read more

My wife and I wanted to express our sincere appreciation to Jamie and his crew from SecureTurf for the simply amazing job they did transforming our backyard into our own little paradise. It is truly a thing of beauty that will be enjoyed for many years to come. Our expectations were thoroughly exceeded. Not only was the end result specular but the process to achieve the transformation was exceptional. Jamie was on sight each and everyday and kept us informed of the process from start to finish. He and his staff, including Miguel, were meticulous creating our hardscape and ultimate vision. It was exceedingly apparent that the employees of SecureTurf take pride in their work. It's refreshing to know there are still individuals and company's out there that do exactly and precisely what they say they will do. The final result duplicated the original project renderings. Once again, thank you to the entire staff from SecueTurf that were involved in our project. It was a pleasure working with each and everyone that contributed. I highly and strongly recommend SecureTurf's services. I know my wife and I will not hesitate to contact them again should the need arise. read more

We have used this company for a couple of years. They rescheduled multiple times due to all the rain we have had locally this summer and we rolled with it. We called because of a weed issue and they came out and treated but it killed our grass in front and back. We called them to report this and they came out and said they would fix it and we were thrilled with the wonderful customer service, great right? Wrong, they later emailed us telling us it was basically all our fault because we were not consistent with our treatments and that they would only fix it if we purchased additional add on treatments and didn't miss one treatment for the next year or they would come back and make us pay for what it cost them to fix our lawn from their error. read more

I have used these folks for three years now. I added another of our properties this year. They make my lawn green and thick with grass. This is something that my brown thumb has never accomplished on my own. A little pricey but well worth the cost. read more

UPDATE: After this post the president of the company reached out to me to apologize and explained the situation. He explained there were a series of items that were documented on my account incorrectly which led to the mis-communication. I've updated the rating from 1 star to 3 stars on the basis that I appreciate the follow-up and cannot provide comment on their actual product. ------------------------------------------------------------------------------------------------------------------- NOTE: I did not receive any services from Secure Turf and cannot speak to their actual output. But, I set up an account with them and a consultation. The goal was to use SecureTurf to give my friend a lawn "make-over". What I got out of the experience was this: 1. Unresponsive until it's convenient for them. 2. Does not return voicemails. 3. Does not follow simple account instructions (unable to differentiate between a service contact person vs a billing contact person) 4. THE IMPORTANT ONE - Their quote was 5Xs more expensive than another vendor. ($125/hour to lay pine needles seems a bit excessive) Thanks, SecureTurf, for giving me valueable insight into the lawn-care industry. read more

The only thing we wanted was a nice lawn. We had them for 2 years. However, the only thing we got was bills and excuses. Save your money

Well, 1 yr and done.....crab grass a plenty, called my rep was inspected (dexter) and he confirmed. My next treatment was expedited, received call (recorded) on 7/14, that treatment would be 7/17. Saw no sign left as usual to confirm treatment so called, 7/19, was told I was set for treatment in 7-10 days. I called Dexter,,,,,,"well I don't really do anything with scheduling, and I'm at lunch",,,,,,WOW, thanks. Did say he would check on it, but the luster is gone,,,,so 1 yr and done. read more

As a customer by more than a year and my lawn in ruined condition I tried to reach customer service and then onto a supervisor. Had to wait for 3 days to get a call from Jonathan only to be told that he is travelling. Customer service tells me that she was not the person that I spoke to 3 days back and hence can't do anything. Such pathetic attitude. This is irrespective of the fact that I called secure turf office 5 weeks back and spoke Jonathan about the lawn condition. You are really at the mercy of these guys! read more

We have used them for almost two years now, it has been one disappointment after another. After several months I complained that our yard looked worse then when we started, I was informed that it would take at least a year of their scheduled visits before I would see a change. So I waited and waited and waited, maybe a slight difference but we also water our lawn and the old owners did not. We were paying for them to do the front yard and back, they would constantly forget the back, show up whenever they wanted and leave a bill and took forever to come back out. TWO YEARS in a row they forgot to seed and aerate our back yard, it took weeks for them to come back out the first time. The second time I happened to be home and had to call them after they left, they came back and still forgot to fertilize my lawn afterwards which was $50..had no problem charging me for it though. I have called and complained about weeds after plenty of weed treatments , only to be told they don't do those kind of weeds....maybe a note or something would've been nice considering my WHOLE front yard was mainly "those" weeds. They ended up coming out to spray after I complained and killed everything, including the regular grass. After being home a few times when they come out and witnessing them not doing what they are charging for, who knows how often and to who else they have been doing this. The ONLY good thing I have experienced was Dexter came out for a quote on top soil (which was outrageous) and he was very nice, and Donna who answers the phone is always quick to help. read more

We are on their annual service plan and it couldn't be easier. They let us know when its time for them to come out and do what they need to do to the lawn and after their visit they leave us a detailed "report card" on what is going on with our lawn and helpful tips and reminders. I also enjoy receiving their email updates letting us know when it is time to do additional things like trimming our shrubs, plant certain plants and when to water and when not to. They explain what we need to do if we want to do it ourselves or they offer the services as well but with a no pressure attitude which I love. I know I can go to my account person David Underwood and get expert advice on what plants to plant, what to do with my yard, design inspirations etc... I am looking forward to developing my vision of outdoor living with Secure Turf. read more

This place was recommended for my needs. I had an appointment with Jamie on 2/26 and was so excited to move forward to get the job done. He told me he would send me an email after he got the quote from the 'estimator'. I failed to ask how long that would take. So I called in on the 7th day 3/5 and asked Connie who answered the phone how long does it take to get estimate once we have someone come out she said about 24hrs! I told her it's been 7 das she said she would call Jamie and I would get it that afternoon & she would follow up with a call to ensure I got it-no email no call-I called back 3/6, spoke to Connie and she said"you didn't get the email?" I said no & you never called back either. She said I'll make sure he gets that to you today-I said never mind I don't want to do business with your company!! I only gave a one star rating so I could do a post-they are NOT deserving of the star! I hope Mr Ray sees this!! read more

We used SecureTurf for aerating and seeding in the Fall. After a few scheduling delays, it became late Fall and they had to come out twice because the seed in our backyard did not grow that late in the season. It is now Spring and we have several bare spots all over our backyard. Also, grass seed ended up in all of our flower beds and of course that grass is now sprouting up nicely. I expected much better results for the money we spent and we are disappointed. read more

When we moved into our new house, we wanted some work done to our backyard. They turned a forest into a backyard haven. They removed approximately 20 trees, graded the backyard and planted grass. We have the perfect mix of shade and sun and beautiful green grass. We will call them again when we are ready for our next landscaping project. read more

Not shocked at all to see a bunch of 1 star reviews on this company, I only wish that I had looked them up on Yelp before hiring them. These people are asleep at the wheel. Over the last 18 months, I've called, written emails, and met face to face at my property with their reps on three separate occasions to resolve issues with their service. Rather than removing leaves from the property they simply blew them into the corner of my yard against my fence, killing a large portion of my grass and creating a new "bed" of leaves and debris. I emailed pictures of the problem and showed it to reps from the company in person yet they did nothing. They offered to provide quotes for other scopes of work to improve the property and I never heard anything back. Unresponsive, unhelpful, terrible service. As another customer wrote, my yard looks worse now than it did 18 months ago when they took control of it. I have asked for a refund. read more