We had read several complaints about the PNC change over from 1st Bank that we made a visit to the…read morenew bank to see for ourselves how we would be received. All of our concerns were pleasantly answered and found the representative very attentive and professional.

Terrible customer service. Branch people tell me to call and when I call, they told me to go to…read morebranch. I was pushed back and forth several times. Problem still not solved. No one cares.

Alan at this branch is amazing. He's the reason we stay with BBVA Compass. Any issues we have ever…read morehad we always go see Alan. He resolves any and everything quickly. He has the best customer service skills. He's there for you as a customer. He's AMAZING!

Trying to transfer funds from PNC business account for business transfer to the external new…read morebusiness owner. PNC REALLY does not want to give me access to the money in this account. DAY 1 - went to PCH to ask for ACH. Teller said it would be an hour or more to meet with a "banker" (one of two people at a desk) for ACH. I said, print counter checks. Counter checks were not accepted by recipient's bank mobile deposit. DAY 2 - try to set up online ACH or wire. PCH says it will take 1-3 business days for PCH to verify online ACH and wire. DAY 2 - Go to branch at noon to ask teller for a wire. Teller says I have to meet a "banker" (someone at a desk). I set an appointment at 4:30, same day. DAY 2 - Return to branch for 4:30 appointment. No "banker" is available. 15 minutes later, a "banker" asks me what I need and pulls the same Teller I met with at noon to meet me at a desk to complete a wire. I ask what the fee is, she says, "$95"?! I have never paid more than $25 for a wire. I ask if she can do ACH, "ACH can only be done through online banking." FML. This bank is the WORST

It's disappointing to see the difference between how 1stBank supported its community and clients…read moreversus my experience with PNC. It often feels like PNC prioritizes its bottom line over its customers, with little emphasis on genuine customer relationships. I've referred many real estate clients to them in the past, but based on my experience, I'm now looking for a new banking partner.

They are the worst. Making it even worse is that they are displacing FirstBank which has been…read moreextremely well run local Colorado Bank for 60 years. This is a Colorado banking tragedy. FYI Alpine Bank which has identical roots and policies as FirstBank for 50 years is where I am heading. PNC reputation precedes them.

PNC recently bought out 1st Bank. I had been banking at 1st Bank for over 40 years. Hoping for a…read moresmooth transition, at first it was. Subsequently, not so much. I transfered to a credit union and commented to close 2 ot 4 accounts. It took me 5 visits to close my checking account down. And let's not talk about understaffing. Of course here, nothing could be done. One employee was on leave and low staffing would not change for a couple of months. No new hires, no one transfered in, no one to replace. They have only 2 tellers for the foreseeable future. Sorry, not really a service oriented bank.

I live in Longmont, Colorado. I've been with 1st Bank for about 45 years or more; my first account…read morewas with the Cherry Creek branch in Denver. It represented community banking at its best. What PNC has managed to do in the short time it's taken over 1st Bank is thoroughly and remarkably awful. I had an account at BBVA at one time, in addition to my 1st Bank account. When PNC acquired/merged with BBVA, my experience was awful then as well. Customer service, if one could call it that, was, for me, virtually non-existent. I closed my account as soon as i could. My experience of the 1st Bank/PNC merger/acquisition has been even worse. It's been like being the protagonist in a Kafka novel. I could detail all the ways in which the transition has been a failure so far, but that would take time and energy that my PNC interactions have largely sucked out of me. Thank goodness for exceptional staff like Brenna at the Twin Peaks branch and bank manager Mary B. at the North Main Street branch. I hope PNC management is wise enough to recognize and reward these two exceptional employees.

Ericka was so helpful helping us with family matters! She took her time explaining everything and…read moremade sure we were taken care of.

I have started the process of divorcing myself from USAA (due to sheer ineptitude after the theft…read moreof my wallet) and opened accounts with Chase Bank today. I was very leery of the terrible google reviews for all Chase Bank branch locations within Colorado Springs. I did not want to get more hassles from this bank, after what I just went through with USAA. On a whim, I looked at the Castle Rock locations. There were 2 of them. The older location had the terrible reviews like the C Springs locations, but the newer location by the outlet malls had 1 review that was 5 out of 5 stars. Three people were mentioned by name in the review as being very helpful (Todd, Johnny, and Connie). Hmm, I decided I could drive up there and open the accounts. I called last Thursday to schedule an appointment, hoping to meet on Sat morning since I work during the week. The three people were not working on Sat. So, I decided to wait until Mon morning and take some time off work to do this. My meeting with Todd was set up for 9 am. I received a call back from Todd later that day, and he suggested that we meet at the Chase location on Baptist in Monument, so that I didn't have to drive to Castle Rock. Todd also lives in Monument. Todd talked to his manager Connie, and she approved the plan. Today was the appointment. Todd greeted me at the door, and we went into the bank. Todd talked briefly with the manager, who told him to use his desk. Todd went through the checklist of opening the accounts, and in the end everything was set up perfectly. A++ customer service !!! Thanks, Todd !! On a side note, the manager of the Baptist branch never came over to check on us, or to introduce himself to me. I believe they were short-staffed today, but I figured he/she could come over and say hi for just a minute. SO, if you are thinking about switching banks to have the instant text alerts for all your credit/debit cards, call the new Castle Rock branch and set up an appointment with Todd, Johnny, or Connie. These are the 3 individuals who had the great review before my dealings, and if Johnny and Connie are even half as customer-oriented as Todd was, they have probably the best Chase branch in the state.

They closed our account and mailed the funds to us via UPS Cashier's Check. It was for a large…read moreamount. UPS lost the check and we are struggling to get our money. The local branch has been extremely helpful in escalating the issue. We use the branch at Broadway and Mineral. If you use Chase I recommend going to this location.

Josh is one of the best bankers I've ever worked with. He's kind, courteous, and most importantly…read moreknowledgeable. Where others give up, he will take the time to investigate, get answers, and solve problems. This location is very lucky to have his services and the only reason I'm doing this five star review. I was going around in circles trying to figure out how to get my daughter signed up for online banking for her student account. He had it done in under 15 minutes. Bellco needs to give him a raise and a promotion. Employees like him are rare to find!

I don't agree with many of these reviews that have been posted about this Bellco location. Maybe…read morepeople are impatient? dont like being told theyll have to wait? Or just lack of respect for customer service. I will say this Bellco is always an amazing experience for me! I have been going to this Bellco for the last 5 almost 6 months now and every encounter is incredibly pleasant! The staff are kind, they are transparent with me on how long of a wait it will be, I am always greeted by not just 1 employee but many at a time. if you had a not-so-great experience here before, I'm sorry for you but if you are an individual who doesnt have patience or care much for people interactions, then I don't know what to tell you. Thank you Castle Rock Bellco team for your outstanding behavior, your kindness ALWAYS, and for taking care of me!

This is not a review of any particular branch but Wells Fargo itself. Went to complain about why I…read moregot a $10 service charge when I thought I did everything right per each account to avoid a service fee. Come to find out, you now need to keep $1500 in checking along with some other transfers or direct deposits. Let's get real here guys. How many people have $1500 to just lay around in a checking account? This isn't the first time they've made surprise changes. Been with Wells Fargo for close to 40 years and stay only because they hold our mortgage. I can't understand why they would do this. What's the point? Im sure you don't need the $10 bucks.

I go to this Wells Fargo for my job, mainly to drop off deposits. I have never had an issue with…read morecustomer service or the time it takes. Granted, I came very early in the morning so I don't know how busy they can get. But as far as I and my coworkers are concerned, we've haven't had any problems while banking with them. Andria is very nice, so is Robert, and Charlie (I most likely did not spell everyone's name correctly).

1st Bank acquisition by PNC is a disaster of an experience for customers. This should be a business…read morecase on what not to do. I'm in a line of about 20 people- appears to be 2 tellers with managers looking over their shoulders. It seems that they are training on us. No deposit slips were sent out. Digital banking not working. people in line are saying that there were many layoffs before this. 3 employees at bank desks who are just standing there. Looks like PNC does not need to retain 1st customer. My husband is researching alternative banks as I wait in line.

I needed to get smaller denominations of cash for my wife's upcoming cruise. When I first walked…read moreup to the double doors Ethan was there to open the doors for me and to say good morning. Well thank you very much! Good morning to you as well! Next, I waited a moment for a teller. One was with another customer and one was busy with something else. That's when Abbey, the teller manager came from off the floor to ask if she could help me with a smile on her face. I enjoyed our verbal exchange as she gave me back the smaller denominations. Ethan, again, opened up the doors as I left and said goodbye. As I was walking to my car speaking to my wife on the phone she told me I made a minor mistake on my denominational amounts. I got to have the doors opened up for me again and the enjoyable pleasantries another time with both Ethan and Abbey. I left a second time thinking that these two wonderful individuals deserved some recognition. Thanks to both of you for getting my day off to the right kind of start!