If I could give less than one star, I would! We have been using them for almost a year. The walls…read morein my unit are wet and many of my items have mold on them now. And everything that was in that large climate controlled unit are exposed to mold spores. I have to now wipe and clean everything. my unit has lacked climate control many times and after repeated calls, no one returned my call. When the climate control was repaired one of the times, I did get a phone call from someone telling me that the heat was turned on by accident! When I explained to her the issues I was having in my unit with mold and dampness and that boxes were collapsing because of it, she told me that does not happen to cardboard boxes and she told me I was an ungrateful customer and she hung up on me. That lady needs an education! Do not use public storage! Even the local property manager does not call you back. It should be the property manager's job to check and be sure that the AC unit is working every single day for those they are collecting money on climate controlled rentals.

I have mixed feelings about Public Storage in Raleigh (Glenwood Ave). The first meeting was great…read morewith a price of about $150 per month for a 20 x 10 feet climate controlled box. Space was clean and easy to access. Quickly the price was bumped to $250 a month (after the 6 months of honeymoon). 3 Months later another bump to $330 per month. That is a $180 increase in 9 months (December 2024 to September 2025). I just wish my income would follow the same trends. Clearly, they don't want you to stay and will squeeze you until you leave. That is too bad as I am storing mostly books and Models that will not rot or attract any pests. When I move out, I wish them someone who will store nasty and dirty stuff. They truly deserve it.

This business has promised me a student discount that they did not even have available! Then they…read morehad me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed... I found out the discount was not approved then... 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call... I do not support business practices where either lying or cheating customers into contracts is involved. I would advise you to beware of doing business at this CubeSmart location!!!

Gloria is awesome. She went above and beyond for us. I had cut my finger on one of my light bulbs,…read moreshe went back and got a band aid and some water for us. Great place!

I would not have great things to say about the actual storage unit and some of the issues we faced…read more- but manager Suzette Oliado was so wonderful and her customer service can not be overlooked. We moved out of state for 5 years but any time we spoke with her she remembered us and was extremely kind and accommodating. We appreciate her!

STAY AWAY!!! There are far better options for keeping yourself and your belongings "safe." This…read morefacility has serious cleanliness issues--I once found a dead mouse in front of my unit. When I reported it to the office, they assured me it would be taken care of. Two weeks later, it was still there. Security is also a major concern. I have visited multiple times, both during and after office hours, and found the side door unlocked. Homeless individuals frequently enter and exit the building without restriction. My unit was broken into, and I wasn't notified until two days later. The reason? Staff claimed they only noticed during their rounds after the weekend--meaning they had no idea when it actually happened. Their response? "I think you should file a police report and contact your insurance company." You think? Frustrated, I canceled my unit and moved my belongings out well before the next billing cycle. I was repeatedly told I would receive a confirmation of cancellation--yet it never happened. Avoid this place at all costs. If you don't believe me, visit after hours and see for yourself. Terrible security, terrible customer service, and a terrible place to store your valuables.

We had a mini leak from one of our water bottles and they quickly got a hold of us and informed us…read moreof the situation! Love a storage unit that checks on your units daily!

Helpful and friendly staff, clean facility with air conditioning and trolleys, good location and…read moreeasy to access, big enough parking lot, easy process to change or cancel units. I've been really happy with my time here!

Angie is amazing! Had a scare and she was able to help me immediately and solve my issue. I cannot…read morethank her enough. She was so understanding and really went above and beyond. Thank you thank you thank you. I high recommend!!

We have been using this Gatekeeper Storage for some time now and it has been great! Easy access to…read moremy storage and easy ways to make payments. They have great prices! I moved from FL so I know storages can be extremely expensive but I've never struggled to make this payment Never had an issue! The owners are great people I mean truly the best! And Beverly is great anything I need she's always there to help! I highly recommend this place to anyone and everyone!

This has been the worst storage unit company and especially this location that my wife and I have…read moreever needed to deal with. We have used multiple storage companies throughout various States while serving in the military and government contracting in the last 35 years. Do not use!! * Your unit gets your lock cut off and storage lock is put on when/if your payment doesn't post by day 5 into your billing cycle. * Some young kid is managing office with no clue on life. * There are only 4 carts available to load and carry items to and fro vehicle to storage unit. If needed on weekends forget it!! * 4 payment increases within a 12 month period and services had no upgrades from day one until we vacated the unit. This is the worst storage unit EVER ... EVER !!

Everytime I'm in need of a storage unit, this place gives the best service and the best rates,…read moreShoutout to Gary Cogliati this man knows what he's doing. Couldn't have asked for a smoother transition getting a storage unit. I got my 8x10 best needed for amount of items, call up Gary He's the guy for sure.

I'm planning on moving soon after graduation, so I decided to contact Excess storage off of…read moreKnightdale Boulevard. The customer service over the phone was remarkable. The young man gave me several options, pricing and locations to choose- and did I say a pretty good deal? As soon as I got to my unit, there was note that was personable way to connect with the owner just in case I had any issues. After all, I highly recommend Excess! Thank you!

Hello my name is Alexis Johnson Parker and I am trying to do what I can. I have recently lost my…read morejob and my transmission went out in my car and some recent health issues all in one. I am overly struggling and overwhelmed at this moment. I am not looking for a handout but I just know that it is a major struggle for me right now and I am doing what I can. it is hard trying to get ahead of all bills at once. I called trying to get some help with payments so that I will not lose my storage. My grandmother passed away and all of her valuables are in my unit. Please someone have some compassion and work with me to get caught up as it is very important for me not to lose my unit. these are unforeseen circumstances that I am going through and I am holding on to my faith that I will make it out of this stormy moment in my life. I am not a person that looks for handouts and would just need some time to get caught up with the payments for my units. I am a little over a month behind and my storage unit does now have a lien on it. I am trying my best but do not have any resources right now. please pray for me and pray with me as it is very important that I keep this unit until I am able to find a new home to store my belongings. Thank you. You all be blessed and stay safe out there, especially with Covid being back on the rise and pray over yourselves and family as well.

I rarely write negative reviews, but my experience with the U-Haul location in Garner, North…read moreCarolina, was so frustrating that I feel obligated to warn others. Renting a truck should be one of the simplest parts of moving, yet this location managed to turn it into an unnecessarily stressful ordeal through poor customer service, disorganization, and an attitude that made it seem like helping customers was an inconvenience. The biggest issue was simply trying to schedule a rental. What should have been a straightforward process became a series of unanswered questions, inconsistent information, and unnecessary delays. Communication was either nonexistent or so vague that it left me with no confidence that my reservation was actually being handled correctly. Every interaction felt like I had to chase down basic information instead of receiving proactive assistance. When I did manage to speak with employees, the customer service was disappointing from start to finish. Rather than treating customers with courtesy and professionalism, the staff often came across as indifferent, dismissive, and uninterested in resolving problems. Instead of listening to concerns or offering solutions, the attitude seemed to be, "That's just the way it is." There was little sense of urgency, empathy, or accountability, even though renting moving equipment is often part of an already stressful day. What made the experience even worse was the apparent lack of organization. Scheduling seemed chaotic, and no one appeared to have clear answers about availability or timing. I was left feeling like I couldn't rely on the information I was being given, which is the last thing anyone needs when trying to coordinate a move. A business built around logistics should excel at organization, but this location fell far short of that expectation. Customer service is about more than simply handing someone a set of keys. It's about communicating clearly, treating people with respect, and taking ownership when problems arise. Unfortunately, none of those qualities were evident during my experience. Instead, I encountered excuses, poor communication, and an overall lack of professionalism that reflected poorly on the business. Perhaps the most disappointing part was the attitude displayed throughout the process. Mistakes and scheduling problems can happen anywhere. What separates a good business from a bad one is how those problems are handled. Here, it felt like customer concerns were brushed aside rather than addressed. I never got the impression that anyone genuinely cared whether my experience was positive or negative. Moving is stressful enough without having to fight for basic customer service. I expected reliability, clear communication, and a willingness to help. Instead, I was met with confusion, poor scheduling, and an indifferent attitude that made the entire experience far more difficult than it needed to be. Based on my experience, I cannot recommend the U-Haul location in Garner, North Carolina. There are too many other businesses that understand the importance of treating customers with respect and delivering on their commitments. Until this location significantly improves its customer service, scheduling process, and overall professionalism, I would strongly encourage others to consider alternative moving truck rental options.

So, I scheduled a ubox pickup and they never showed up, I have to call another day to schedule a…read morenew pickup. I will now get into trouble with HOA for having ubox for too long. I spoke to someone and they said driver is sick and they are down two trucks. While I do understand a delay, I scheduled my pickup timeout a week and a half out. They are running a business , they are not doing me any favors. I am paying for a service. I would highly recommend you look elsewhere for you storage and moving needs.