Customer service is on point here, definitely a well designed lot for storage. I would recommend this place for sure.

They have excellent quality storage units at a reasonable price. Good attentive people that help out and are easy to work with.

I have been with Security Self storage for years now. The staff goes well above and beyond to assist me whenever I need anything. They have been there for me in a pinch many times now. They take care of me and my belongings so I stay loyal. I recommend their storage to anyone in need. read more

I am still on cloud 9 to have found this storage facility. It is the best facility I have ever seen. The staff, especially Debbie who worked with me has been extremely helpful, professional and friendly. Everything is pristine and squeaky clean - very impressive. The value outstanding! read more

Very clean well run facility! I have had two issues with them, and both times they were resolved to my satisfaction. Once my lock did not meet their standards. Easily solved! And once had an access issue. It was quickly resolved, (miscommunication). The management people are very reasonable, and all is good! Great location. Just remote enough that aren't any rif-rafters wondering around. So not worried about possible break-ins. read more

They need to do a better job with pest control. I'm paying for a temperature controlled unit and I do not keep food at all in there and I have spiders and cockroaches all the time. It's disgusting. The ladies in the front office are rude and don't even think about using their recycle or trash bins without getting the third degree of what I'm using it for and how much I'm going to be putting in there. I will be taking my business back to Derrels mini storage. read more

This Place Is A Joke! Went There To Rent A Storage Unit & Lady Gave Me A Price Of $65 For A 7 x 10 Feet Unit With Insurance Then Says It's $65 Plus $9 For Insurance. She Ask The Gentlemen There & He Says No It's An Additional Cost. So I Told Them I Didn't Want Unit After All Because That's Faults Advertising Saying One Price & Charging Another. Very Disappointed & Un Professional. read more

Just recently finished a 4 year long partnership with this storage facility and I would highly recommend them to any and everyone. They always went the extra mile and never left me in a bad spot. Office staff is great! Facilities are as well. You can't go wrong here! read more

Moving is stressful in general. So searching for the right storage facility that is clean, reasonably priced, and location is key. This facility is perfect in many ways. Not only did it meet our standards, it exceeded our expectations because of Chris. Chris was very friendly, and informative. Because of him my husband and I decided to go with this storage facility. After our interaction with Chris we received a very nice note from Him. It's not everyday that you get a person like Chris helping you and shows you that he truly enjoys his job. I would definitely recommend this place to our friends and family. read more

My sister needed a short term place to leave her belongings while she searched for a new place to live. Security Self Storage had the solution. From giving the first month almost free to lending us a truck for moving day, it was the most pleasant rental experience we've ever had. Even when Sister showed up with way more stuff than could fit into the rented unit, they accommodated her with a larger one, for only $2 more. Secure, clean, efficient - you'll feel secure leaving your precious possessions with this establishment . read more

BEWARE!! They offer you a "reservation" but it means nothing!!! We set a reservation for a unit and their moving truck 2 weeks in advance. We called again 2 days before to reconfirm. Then the day of our reservation they rented out the truck to someone else!!! Don't believe a word they say. They might talk a good selling game and their facility does show well. However, they put us in an extremely difficult and stressful situation ON OUR MOVING DAY!!! All of which could have been avoided if they had honored their word. Thankfully I found another storage facility on short notice and couldn't be happier with them. All in all, I am happy I avoided a business relationship with this place. read more

Excellent facility. I've had the opportunity to use this storage company twice and have been extremely satisfied. Easy to set up, easy to make payments, and great accessibility. read more

I walked in today hoping to find a storage unit since my closing date had changed from when i hired movers. Im not from visalia but they were the only storage facility near the north west part of town. I decided to give it a try. Customer service was never a problem with staff. They were so far the best part of my moving ordeal. Young lady at front desk immediately gave me suggestions and options in which best suited my haul. Prices were given thoroughly. No hidden costs here. Straight to the point and before i signed or paid for anything i was driven by her in a cart so she could show me in person the options. Also, they do offer a free moving truck for moving into or out of the storage for 4 free hours within a specific amount of miles. They have plenty of packing supplies and locks for you to purchase. She also explained how high security is in order for our storage to be protected. Insurance was explained also and made sure i was cleared from any concerns. I would highly recommend this facility for any storage needs. read more

Great experience with this storage company. The guy I spoke with initially was helpful in ensuring I had the right sized unit for my things. I was able to set up automatic payments, which gave me one less thing to worry about. Easy checkout as well when I was done with the unit. Highly recommend. read more

I reserved my unit for today, Sep 4th, from company's website. They gave me a confirmation number and said that I had to come in person to the office to complete the contract because they do not offer online contracts. The website said the office is open every day except Sunday. At the time of reservation, there was no mention that the office would not work on Sep 4th for Labor Day, neither did the reservation prevent me from choosing Sept 4th as the beginning of the my contract. So I hired a moving company to drive my stuff from Phoenix, AZ, to Visalia only to find myself in front of closed doors. After 1 hour on the phone with different representatives of Security Self Storage, the answer I repeatedly and unequivocally received was there was no way I could rent a storage today; in the 21st century it was impossible for them to get all the info they needed and my payment over the Internet, even though it was their fault not to say that the office would no work on Labor day and further giving me false assurance by confirming my reservation. Even one of the hired costumer service representatives thought the office should be open today because there was no mention of them not working. In case you missed the significance of their lack of professionalism and responsibility, let me repeat it again. I drove 10 hours to Visalia, spent $2000 for moving, provided with reservation for Labor Day, was told to come to the office to sign the contract, did not see any mention of the office being closed for Labor day, spent 2 hours with costumer service to find no help. And there was I with my house in a truck and movers waiting for me tell them where to unload it. Now I have to spend another $400-500 for additional truck renting and labor. One thing is sure though, I will hold them responsible for the unprofessionalism by all means available. read more

This security storage on the northwest side of visalia is great, from the exceptional customer service, friendly staff, low rates, clean facility and use of their moving van when moving in. They are top notch. My experience, When I got ready to move out of storage unit I spoke to Myra on the May 31st telling her I wanted to give my 30 day notice, she said "you only need a 7 day notice" I responded with great I only have one item in their I took everything but a table, she responded if you pick it up today no need to give the 7 day notice. So I got to unit to remove table and needed assistance picking up this 300 lb table, while letting Myra know I couldn't take table today due to weight, our conversation was overheard by manager/owner not sure who he was he asked a young man working their to help me load. Awesome staff. I recommend this facility to anyone looking for a professional storage facility. read more

I have used this storage facility on two different occasions. I find it to be very clean, great customer service and access to your unit at your convenience. read more