Alren at All Storage is amazing at customer service!! He fixed all the mistakes made when I first…read morecalled and was somehow routed to their national number. Apparently, the national number gets kickbacks when they circumvent the phone calls to them, and they charge significantly more than Alren at the Plano office charges. Like a LOT more. So, if you call their local number, make sure to ask the full name of the representative and where he/she/they are at the moment. Or just ask for Alren. He will take good care of you. The place is SO clean and new and climate controlled. It's the nicest storage center I'd ever seen, and the local staff there is exceptionally nice and friendly.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

This place has been amazing with the friendliest Manager (Carol) on site who is willing to help and…read moreoffer great customer service! Also, a very clean and safe place for you to store items. The lighting, cameras and security make it safe! Definitely would recommend this place to anyone looking for a storage unit!!!

Sunbelt had great pricing for a climate control unit, is very clean, one story facility that is…read morevery easy to load and unload to your unit. Carol is so helpful, and accommodating. They have locks that come with the unit that are very secure and it saved us from having to go purchase one after a long day of moving! Gates are secure in and out. The facility is great! Carol made leasing it quick and easy! She's a fantastic manager and I appreciate her walking us thru each step. Highly recommend !

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

The rent goes up fast!…read more The facility was clean and easy to access. The rate for the 5x10 unit was $51/month in August 2024 (after a $41/month introductory rate for three months). They increased the price quickly. In May 2025, they raised the rent to $66/month, and they just notified me that on February 2026, the rent would increase to $86/month. That's a 30% increase every 9 months, a 70% increase in a year and a half. I'm moving my stuff out before the next rent increase goes into effect. If I were to do it again, I would only consider Public Storage for short-term rental (less than a year).

They had the size unit I needed, when I needed it, at a very reasonable price. It's well…read moremaintained and clean. They have great security. Carts are available to assist with your moving of items.

Gotta say that this place is so much better then Public storage and the customer service was…read moreabsolutely amazing! Dan was such a sweetheart. and he made the transaction very quickly and smooth. Thank you for all your help!

My family has utilized this location for many years. It is a nice location where we feel safe going…read moreto and from our unit 24/7. I really like that management lives onsite & is always very friendly. This location is clean and well lit. The downgrade in the star rating has to do with how the price jumps drastically and often. With the Labor Day special online, a small unit is currently $36 for first month. So regular monthly rate would be $72 going forward.. However after many years of being a loyal customer, our bill just increased AGAIN ...& for the SECOND time this year!!! $140/month total is too much imo ...especially since another increase is prob around the corner. I guess it's time to call around :(

Put my household items here for a few weeks. Turned into a few months!! Price stayed the same and…read morethe items were untampered and all good (from what I can see from moving). Once I unpack and confirm billing has stopped for the next months I'll update (if there's any issues). Other than that... Dana, Paige and Nikki are AMAZING! This is my first time using storage and I didn't have to haggle. I didn't have to double check on charges or deal with any drama! In fact, Paige called to let me know that my account was not on auto pay (I thought I had set it up but that was something else). I was so happy she called!! After that it was plug and play. I ended up doing the unit longer and when I came out I was half expecting to maybe have some type of issue with maybe bugs or you know just regular stuff it was inside and air-conditioned but I figured there's gonna be some thing you know since it has been so many months. Everything was great for him as far as what I can tell if anything changes I will come back and update. This was one of the most positive experiences not only from calling around other places, but pricing, location and cleanliness. The biggest and most impressive part was when they cut the lock for me because I had left the keys in another state. They were able to give me a very good price for the extra work and I was incredibly grateful rather than having to call a locksmith! Dana is amazing! I absolutely love these three ladies! Great work! Thank you again so much for all of your help!

I big thank you to both Paige and Tanner yesterday who went out of their way to help myself and my…read morefather when we were getting things out of our storage! They went above and beyond and even helped me with cleaning some dust/dirt off furniture with a blower machine and sweeping out the unit without asking. Amazing costumer service! Thank you both!!

Warning: The facilities are fine but you should expect to pay 100-200% more within the first 3-6…read moremonths. There are no options for annual or multi-year agreements, and there is no option to talk to an actual human about your account. I'm moving out as soon as I can, and would only ever use Public Storage in the future if I knew I only needed very short term storage.

Please beware of using this franchise location of Public Storage. They will do a "bait and switch"…read moreon you within a month. I first rented a unit there in April 2018. I was looking for a 5x10 space. My monthly payment was $54 with insurance which is why I chose this place. This was reasonable for me. However, within a month they raised my payments to $65. Then four months later my monthly payment was already at $76 in October. In July 2019 there was another price gauging and my monthly total was increased to $96. I just got another email from them couple of weeks ago saying my price will increase to $104 starting April 2020. Luckily, I am no longer in need of this storage space and will be moving out before April 1st. However, this is no way to price gauge your customers. There is absolutely no justification for this increase. Looking at your website, you are still doing a bait and switch advertising 5x10 at $43 rate right now. Attached screenshots for proof.

We rented 2 storage rooms here. One for 2 years and a second one for 3 years. The positive is that…read moreit is very clean. And seems very secure with gated entry and cameras inside every hallway. The reason got that 3 star is that they increased our rent every few months. It got to the point where rent was more expensive than my first mortgage! If you need very short term storage, this place is fine because they give you a cheap teaser rent rate to start. Then they start jacking up the price every chance they get! I just think there are less expensive better value storage places with the same level of security and cleanliness. We left when they gave us yet another price increase notice!

CLEAN, secure, and great customer service! Loved that they have music playing in the hallways! They…read moreeven provide you with a dolly to use. Never had a problem here! My husband just closed his account here yesterday and it was simple to do without any hidden costs. Thank you!