I have been doing my banking here for almost 12 years now and I have never looked back. Carole, the…read morebank manager, will bend over backwards to take care of all your banking needs. I have had car loans, personal loans, business loans, savings accounts, and checking accounts at Mohawk Progressive. They have great rates and no fee checking accounts as well as online banking. MPFCU is a small credit union where the member really does come first. They may not have all the latest techno services of the larger banks but they got it where it counts- and that's customer service. I remember a couple years ago my iTunes account was hacked and the thief started making several hundred dollar purchases over and over again to his fake account on iTunes that ended up totaling over $3000 dollars. Carole called me and alerted me to the activity and put a stop payment on my account before calling me. She knows me well enough to know I didn't make those purchases. That isn't the only time MPFCU has saved my skin. They have also called me to alert me a payment was clearing when I had insufficient funds in my account (Hey it happens to the beat of us) just so I could add money in time to avoid any fees or penalties. Carole and her member service reps will do the same for you. I will continue banking there for as long as I am around and you should too!

This is the best banking institution I have ever dealt with. I use this credit union for business…read moreas well as my personal banking. Carol and her team are always there for you. I have recommended them to dozens of my customers and will continue to do so.

This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.

The service at this bank has been some of the best I have ever encountered! The staff is patient…read morebeyond belief and went way out of their way to accommodate my sight impaired Aunt. You simply do not find service like this anymore.

I opened an account in 4/25 based on a promotion With a direct deposit. I was supposed to get $250…read moreand a mug but was told it was denied because I did not complete CONCURRENT DEPOSITS, which is in the fine print. The flyer I based my interruption said a Direct deposit , which is singular. I believe this is false and misleading advertising

I have had nothing but wonderful experiences with this bank. Deo is very knowledgeable and…read moreextremely helpful. He's very quick to responding to any concerns and always gives direct info, he knows his stuff. I've banked with other banks in the past and my trustco experience has been the best one yet. This bank definitely values their clients and treats them like family. I would 1000000% out of 100% recommend this branch and working with Deo directly.

This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

I was not even 60'days behind on my auto loan. They sent a repo guy to my house on a weekend after…read morehours so I couldn't even contact anybody to resolve it. No warning no nothing. They are liars and scammers. I have been asking to push my missing payment from 2023 to the back of my loan for months now and they wouldn't do it for me. Interesting.

We found this credit Union because we were referred by Knights Auto in Albany. It was the best…read morething that ever happen to us as far as banks are concerned. We met Alexis B there and she saved us a ton of money. Not only did she get us approved for the vehicle we were looking at she was able to refinance the other two auto loans that we have and save us money each month without extending the term. We then looked into debt consolidation and saved money there as well. Alexis goes above and beyond for her customers and has a great personality. I would recommend her to anyone looking to purchase a vehicle, do a debt consolidation or refinance the vehicles they currently have. I recommended her to family and friends because I trust her and she just goes above and beyond for her customers. She is that good!

Terrible service associate didn't even take me back to a cubicle or room to talk about finances…read morewith me

Another "stellar " visit to this branch. Two days ago the branch had flooding. They are not able to…read morehandle ANY cash transactions at all. How can they not have set up any method for handling cash??? Nothing? Most businesses have a system in place if there are issues. Not this bank. They "don't have any tellers" in. That's funny because even when the branch is up and running correctly, there's usually only one teller. Hate this bank. Wish our mortgage was with anyone but them!

Total waste of time. After submitting an application online for a HELOC loan with stellar…read morequalifications including full-time employment with high income (+270K/ yr), stellar credit history and score, high assets/ low liabilities, they replied after 3 days, declined me and said, "they can only place HELOC's on properties in NY or the following PA Counties: Bradford, Susquehanna, and Wyoming." I live in Southern California, and my home is there. This was not stated on their website or in their loan application process. Instead ,they allow you to submit the application and get a hard hit on your credit check inquiry automatically, and then they decline you. Totally unprofessional. BUYERS BEWARE!!!

Your online team member was entirely unhelpful and instead of listening to me just told me there…read morewas nothing else they could do other then shut down my card when I expressed not knowing where a charge came from. You need a better system.