This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.

The service at this bank has been some of the best I have ever encountered! The staff is patient…read morebeyond belief and went way out of their way to accommodate my sight impaired Aunt. You simply do not find service like this anymore.

If perception is 90% of reality, then a customer's perceptions should be valued. The Security…read moreSquare branch has no value of customers in the customer liaison department. I feel I waited in inordinate amount of time between signing in and acknowledgement! That Is my perception! I waited for the customer service agents for 5 minutes without acknowledgement. No greeting or eye contact. Both are in one cubicle (and despite the hair twirling and giggling, I am told that it was a business meeting - at the expense of a customer waiting?) I decided to work with the teller first to conclude any business there - while I wait. HE is the only reason this branch got the two stars! He was courteous and helpful. He closed the savings portion of my bank account (intended before I went in) and emailed the customer service agents to alert them of further needs. By then one agent was busy, so I returned to the chairs. After seven minutes, the unoccupied agent came out to help me - she knew what I needed, so I know she got the teller's email! After I concluded business I pointed out that I felt I had waited an inappropriate amount of time before acknowledgement (I was the only customer in the chairs waiting for customer service and I stood so she could see me!). She reported that she and the other agent were in a business meeting and that working through the teller was the correct way to do business. What if I only needed customer service - would I still be out there? Never had to do that before! Counter intuitive to other banking experiences. Why sign in? I told her how I felt, and I was summarily dismissed. What a shame! Never asked why I was closing the account - doesn't matter, I suppose. Teller was wonderful, but use this branch only for them! Go to another branch for "customer" service.... Just my perception!

I have not been satisfied for quite some time with SEFCU and as soon as I pay off my car loan I…read morewill have nothing to do with them ever again. That being said, I tried to utilize their bill pay system. Over the course of 3 months I have had to place stop orders on 5 checks. I have put the "deliver by" date 2 weeks in advance of the actual due date to allow for a cushion but still, am forced to cancel checks every month at $10 each. Their customer support is useless too. They state that they mailed a check on a particular date and that they cannot provide any further information. I recently tried to test it out by sending a check to my father. It was to be delivered by 12/3. It is now the 9th and still nothing has been received.

I opened an account in 4/25 based on a promotion With a direct deposit. I was supposed to get $250…read moreand a mug but was told it was denied because I did not complete CONCURRENT DEPOSITS, which is in the fine print. The flyer I based my interruption said a Direct deposit , which is singular. I believe this is false and misleading advertising

I have had nothing but wonderful experiences with this bank. Deo is very knowledgeable and…read moreextremely helpful. He's very quick to responding to any concerns and always gives direct info, he knows his stuff. I've banked with other banks in the past and my trustco experience has been the best one yet. This bank definitely values their clients and treats them like family. I would 1000000% out of 100% recommend this branch and working with Deo directly.

This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

I was not even 60'days behind on my auto loan. They sent a repo guy to my house on a weekend after…read morehours so I couldn't even contact anybody to resolve it. No warning no nothing. They are liars and scammers. I have been asking to push my missing payment from 2023 to the back of my loan for months now and they wouldn't do it for me. Interesting.

We found this credit Union because we were referred by Knights Auto in Albany. It was the best…read morething that ever happen to us as far as banks are concerned. We met Alexis B there and she saved us a ton of money. Not only did she get us approved for the vehicle we were looking at she was able to refinance the other two auto loans that we have and save us money each month without extending the term. We then looked into debt consolidation and saved money there as well. Alexis goes above and beyond for her customers and has a great personality. I would recommend her to anyone looking to purchase a vehicle, do a debt consolidation or refinance the vehicles they currently have. I recommended her to family and friends because I trust her and she just goes above and beyond for her customers. She is that good!

Terrible service associate didn't even take me back to a cubicle or room to talk about finances…read morewith me

Another "stellar " visit to this branch. Two days ago the branch had flooding. They are not able to…read morehandle ANY cash transactions at all. How can they not have set up any method for handling cash??? Nothing? Most businesses have a system in place if there are issues. Not this bank. They "don't have any tellers" in. That's funny because even when the branch is up and running correctly, there's usually only one teller. Hate this bank. Wish our mortgage was with anyone but them!

Total waste of time. After submitting an application online for a HELOC loan with stellar…read morequalifications including full-time employment with high income (+270K/ yr), stellar credit history and score, high assets/ low liabilities, they replied after 3 days, declined me and said, "they can only place HELOC's on properties in NY or the following PA Counties: Bradford, Susquehanna, and Wyoming." I live in Southern California, and my home is there. This was not stated on their website or in their loan application process. Instead ,they allow you to submit the application and get a hard hit on your credit check inquiry automatically, and then they decline you. Totally unprofessional. BUYERS BEWARE!!!

Your online team member was entirely unhelpful and instead of listening to me just told me there…read morewas nothing else they could do other then shut down my card when I expressed not knowing where a charge came from. You need a better system.