Absolutely top notch customer service from Jose on Sept 30 & Oct 2, 2024!! He was very attentive…read moreand thorough all while being efficient!! Thank you for making my new member experience so smooth!

This is the best bank branch location you'll visit in your life. Every person I've interacted with…read morehere has been very professional, friendly, helpful, and eager to help. They almost seem like family with each other. That's the kind of vibe I get with it being a relaxed and welcoming but professional environment. It's also a nice building. :)

People love to bag on big banks, deeming them corporate bastards, but here's the thing: if you keep…read moreenough $Skrilla$ in your account here at B of A, they won't ding you left and right with those erroneous charges. Yep, money does in fact grow on trees folks, so it's up to each person to get up in that tree and pick that money! Now go do it. Boom. This particular branch of B of A is great for many reasons. The location = can't beat it. All the action happens on this wild corner of Greenwood and Wall, plus they even tell you the outside temperature with their nifty digital temperature billboard. How cool is that? Also, the branch just underwent a fabulous remodel, way to modernize guys...so light and bright. I can't post this review without talking about the fabulous staff. The folks who work here are all so nice, efficient and willing to help with anything. The manager Aaron is super professional, laid back and approachable. Brett the investment wizard will help you figure out finance and investment stuff (make sure to ask him about Jujitsu). The bank tellers (Madison, Mimi and Theresa) are great and ready to help you with your account transactions. Downtown Bend is lucky to have this bank!

Senior Banker Zachary Fentress did a wonderfully thorough job opening a new checking account for my…read moresmall business. I appreciate the time and care he took in seeing to my needs. Well done. Terrific customer service. Will be sending my friends.....

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

I'm sure it's a great branch, but i came here to say that they need to update their hours. They're…read morelisted as being open from 9-1 on Saturdays so I went there at noon to find them closed with a sign on the door saying they're closed on weekends now. Inconvenient, especially if you have to take Uber to get around.

The costumer service at this branch is non existent. I have called ahead more than once to try to…read moreget help from someone willing to put on an N95 mask. They refused to provide a service unless I went to the Franklin branch in person. Finally one nice man said he would so I went down with a new mask for him and I wore one. When I got there the branch manager would not allow him to do it. She was once again rude and unsympathetic, though she had no idea what my reasons were. It was a simple request and I have had our money with them for over 30 years. Go elsewhere.

They don't answer the phone. Some people just can't go to the bank. All of these odd things…read morestarted when the new bank manager, a woman, arrived recently. I will be closing my account that I've had since 2000. I can't access my account info on line anymore. I don't understand. This is not the BOA I joined back in 2000.

Bank of America has CLOSED THE BRANCH in Redmond, Oregon. BofA customers in Redmond can no longer…read moreget cash in Redmond because theATM is closed too!!! I have contacted all branch managers in BEND, OREGON several times to complain about this. I have not heard back from anyone at BofA. I HAVE TO DRIVE 20 miles each way to get cash over the amount of $50 dollars at a time unless I want to pay a ATM fee. My other choice for getting cash from a BofA ATM, is to pay about $3.89 a gallon for gas, for a car that gets less than 20 miles per gallon. One solution for this MAJOR PROBLEM/INCONVENIENCE would be to have BofA cover fees charged to customer accounts when getting cash from non BofA ATMs. Customer service in an attempt to address this problem has been non exsistant! Please let Bof A know how you feel about this issue. Thank you, Becky V. Redmond, Oregon

Opened a business bank account at WaFd recently, had a great experience. Professional and friendly…read moreteam.

There are way better options out there in my opinion. I've been with them for 8 years and it's been…read morea pretty bottom tier experience.

What a great bank. They really go the extra mile for you and always friendly and helpful. Highly…read morerecommend this bank because they are consistent in giving great service. The manager is a sweetheart and always smiling and I watched her training newly hired people and she is very patient and kind.

I applied for a savings account to DEPOSIT my money into. To verify my identity they pulled a HARD…read morecredit inquiry as if I was applying for a loan. Called to complain and got attitude from what sounded like a bunch of children. WTF.

This bank has very kind and helpful staff. The atmosphere here is wonderful. I love coming in hereread more

The bank itself is perfectly fine. The issue is had was with jing jin, the banker who set up my new…read moreaccount. She took my phone into her own hands and did the mobile deposit without asking me and now its going to take 2 time longer than it should. Jing, ask permission first and make sure the customer is okay with what you're doing.

I transferred from First Tech Federal Credit Union in the Portland area to Selco about 6 months…read moreago, since First Tech CU doesn't have an established brick and mortar presence in Central Oregon. So far the jury is out on how I feel about Selco. While First Tech's mobile app is so very easy to navigate, I have trouble just navigating Selco's online site. For 2 yrs I did all my First Tech banking remotely while living in Central Oregon and I would have continued but there were a few issues that arose that could only be remedied by in-person customer service visits (the app had its limitations for as slick as it was/is). I still have my First Tech account (I've had it since 1979) so who knows? I may just go back to First Tech's remote banking if I don't feel Selco is worth the bother. Maybe I'll get used to Selco's somewhat clunky online site in time (I'm really not even motivated to try their mobile app), but its a definite downgrade from First Tech's.

We have been a long time customer of Selco. We have experience the worst customer service ever. I…read morehate to use the word customer service. I would highly recommend going somewhere else to do you banking.