The therapist is good, belling is a bit slack, they sent me a bill after one year for$38.read more

I would like to bring this issue to the attention of the Company management to ensure they are…read moreaware of the behavior exhibited by their staff and to highlight the significance of upholding quality standards and proper licensing. This pertains to an unfortunate encounter with a staff member on Thursday, September 20, 2024, specifically with a therapist named "Alek or Alexis." It is important to note that the front desk staff were present during my visit and were aware of the comments made. Upon my return to address the situation, one of the staff members promptly defended him. The individual receiving treatment is my mother, who was referred for physical therapy by her physician. Initially, we had the pleasure of working with a therapist named "Victoria", who was outstanding--professional, empathetic, and highly skilled. She inspired hope in us, and we eagerly anticipated our sessions. Regrettably, she has since departed. Subsequently, we began sessions with Alek, who, from the very beginning, made several discouraging comments, including: 1. Questioning our presence in therapy. 2. Indicating that my mother's evaluation suggested she was unlikely to improve, thereby questioning our reasons for attending. 3. Stating that this is not a gym for entertainment, implying that if we wanted that, we could go to a gym, and making remarks about individuals attempting to exploit the system for no valid reason. I was taken aback by his rudeness, as it felt as though he was accusing us of dishonesty and trying to take advantage of the system. I was shocked that he spent the entire hour of our first interaction merely reiterating why we were there. It felt as though he was suggesting we should leave. Engaging with him became increasingly intimidating, as he made me feel like a liar and that we had no right to be there. The reality is that he seemed disinterested in working with my mother, preferring instead to handle only straightforward cases where he could simply direct patients without much effort. 4. He indicated that if we did not attend sessions at least twice a week, we would face removal from the program, a statement the front desk staff later clarified as inaccurate. 5. In the second session, he made an inappropriate remark regarding my mother taking an extended time in the restroom, plus he mentioned that she likes to talk suggesting that she was doing that to avoid exercising. I would like to respond to that by saying that if he truly possessed the experience he claimed, he should know how to gently and respectfully redirect her conversation to encourage her to continue exercising as she is a senior person. 6. He stated that he found it challenging to work with her due to her slower pace compared to other seniors, plus safety issue, suggesting he was overwhelmed with patients and needed to focus on those who could keep up. It seemed as though we were being encouraged to leave the office because of his reluctance to assist my mother, as he provided various justifications related to our attendance. I shared my work obligations and emphasized that I am her primary caregiver. After discussing with the front desk staff, I discovered that the assertions regarding removal from the program for missed sessions were baseless. We eventually scheduled appointment requesting another therapist who have experience and knowledge, not bothered by patient and select what he/she want. I never see such a thing, I even asked about such behavior, no one agreed. My advice if you want to work in a field in the medical industry you need to be patient and passionate, it is not all about money. It is important to address the front desk staff regarding the situation with Alex as they seemed to be defending him. It appears that rather than offering assistance, he was more focused on expelling us from the premises. We expect to be treated with respect as clients, especially in a business context. We are not here to deceive or seek entertainment; this experience has been quite disheartening and has left us in disbelief. It is truly unfortunate and disappointing.

Kelsi Nelson is an excellent PTA. She pushes me to achieve our goals and pulls me back when I go…read moretoo far.

They didn't even have a functional exercise bike. They put me on one that was totally worthless as…read moreyou could not adjust anything or see any readings. To me. This is really poor for a physical therapy outfit.

I have been seeing Dr. Kapavik for a few years. She's such a pleasure working with our family. I…read moreadmire her authenticity and enthusiasm while working with her patients. She is very thorough in her explanations and strives for health and wellness. ~ The Isiesi's

Dr. Kapavik is very thorough and explains everything very well. I always walk out feeling much…read morebetter. Highly recommend visiting Dr. Kapavik!!!

Jason, Jen, and the staff at West Woodlands are absolutely great! Everyone there is friendly and…read morepersonable. I broke my patella in March and had to have surgery after re-breaking it in April. Jason was my therapist and I feel like he tailored my therapy according to my needs and abilities. I left there feeling confident and prepared to continue my recovery at home. I highly recommend West Woodlands PT

I called to make my first appointment and Amy it was unbelievably helpful. she answered my…read morequestions, took my insurance information and scheduled my appointment for the less than two days out. I am very hopeful for my consultation with Jennifer.

When you get a bo-bo and need to return to your normal Jedi capabilities, this is the place to go…read more I had a significant injury with my arm and after surgery - had to get it working again. After calling around, I chose Spring Klein Physical Therapy because they took my insurance and had a good Yelp rating. Stephanie. I thinks she's somehow related to Mr. Miyage from Karate Kid. She literally had me do some wax on, wax off exercises, but amongst all the stuff she had me do - I'm out of my sling and my arm is working again. I'm not trying to sugar coat anything, you have to work for it - but she will get you mobile again. So, if your body's check engine light is on, or you're having trouble twisting the pop top off - get in here and get moving again. PS...if you're needing to read this entire review because you're trying to select a PT -- get well and good luck!! May the Schwartz be with you!

Love this place! There knowledge is amazing in their profession and has helped my shoulder greatly!…read moreI am very impressed with the great quality of care they give. On a personal note, I suffer from Agoraphobia and Social Anxiety and I feel comfortable there. Everyone is so kind and friendly. It's a great place and would give it 10 stars if I could.

I came to this clinic for pelvic floor therapy, while managing complex chronic pain, fibromyalgia,…read moreand ongoing issues around the thoracic area in my back, right hip and leg. I was very transparent during my evaluation about my limitations -- especially pain in my right femur and hip, and other parts of my body exacerbated by the fibromyalgia. The young lady at the front desk was friendly and helpful in scheduling my appointments. Unfortunately though, the rest of my experience was incredibly disappointing. I just had 2 sessions in total, which were more than enough for the bad experience. During my first session, I was in visible pain and discomfort, and I showed it and expressed it clearly. Yet, after the evaluation part, the therapist often seemed more focused on another client in the room, engaging in long conversations while giving me minimal direction. Instead of clear, personalized instructions, she silently demonstrated movements for me to copy while having a conversation back and forth with the other client -- without looking at me, speaking to me, or checking if I was doing them safely or correctly. It felt impersonal and awkward -- like I was just there in the background. During the second session, despite my visible pain, which I expressed again verbally and physically, I was put through repetitive lower body movements and leg exercises that made things worse. By the next morning, I was in excruciating pain and, thankfully, had an appointment with my pain management doctor. He diagnosed hip bursitis, likely triggered or worsened by the session, and I had to receive an ultrasound-guided steroid injection; for which I needed to stop the sessions for that whole week. I sent a detailed message to the therapist the day after, explaining what happened and asking for guidance. I even called the clinic to make sure the message was received. It took almost a week to get a response -- which was a two-sentence message minimizing it as "a lot of muscle soreness." She didn't acknowledge the diagnosis, the injection, or my experience. What's especially frustrating is that this therapist claims to have fibromyalgia herself, and I expected a level of understanding and compassion. What I received instead was a rushed, impersonal, and dismissive experience -- and worse, a physical setback. At that point it was obviously clear that I needed to cancel all my future appointments in that clinic, and look for real help somewhere else. I hope this feedback encourages the clinic to reflect on how patients with chronic pain and complex conditions are treated. Pelvic floor therapy is intimate, vulnerable, and requires individualized, attentive care. I didn't receive that here, and it left me in worse shape than when I arrived.

Great team who work to get you better as quickly as possible. I went in with shoulder pain and…read moremobility issues and George helped me recover much quicker than I thought possible. Highly recommend.

I am receiving therapy because of arthritis in my left shoulder (I am 75 years old) and the therapy…read morethat I am receiving is definitely helping me with my mobility. I have been treated very well and in a professional but courteous manner from everyone that I have had contact with at this facility and I look forward to more visits to this facility. The young lady that greets customers as they enter the facility is amazing! The 3 young women that I am working with are also very amazing as they help me with my workout. While I am at this location I see a lot of care being given to other clients and I look forward to continuing this therapy at this facility.

I have been a patient of this practice for several years and was satisfied with the care. However,…read moreafter my most recent visit, the care quality was disappointing. I felt rushed, as if on an assembly line, and the adjustment was unsatisfactory. Although a simple adjustment is a covered service with my insurance carrier, with a $0 copay, the receptionist and office manager refused to bill for the service and demanded I pay the full charge, $50.00 (This was after I declined to schedule multiple other services.) I paid the $50.00 charge and left. I reached out to my insurance carrier for reimbursement assistance and they advised charging me was a breach of the provider's contract and the carrier attempted to reach out to the provider to resolve the issue. Unfortunately, they were met with hostility and defensiveness from the office manager, along with a flat refusal to reimburse for the service. I won't return to this provider, ever.

My daughter has been seeing Faith and Dr. Marshall for a few months now. We went in after a sports…read moreinjury and during her initial X-rays found out she had very mild scoliosis as well as a misaligned hip and shoulder. While they couldn't do much for the sports injury (required surgical repair), they have been helping her with the other issues. She has experienced better sleep and improved posture, so far. We are going into the once a month phase of her treatment and are hopeful it continues to help her. We have had an amazing experience so far and highly recommend this amazing team of healthcare professionals.