Previously, I left a really awful review here about four years ago. They have done a great job…read moreturning things around with not just their operational hours but they're capability. Maggie the Branch manager does a really great job and I'm really happy with how productive and efficient she has been with helping us. Some of our needs are quite complex because we run a nonprofit organization. There is also a gal related to our old small town mayor who works the Front and she doesn't exemplary job. She's very kind beautiful patient and represents this community well. I really think Bank Of The West / BMO has done a good job rebuilding the Branch.

Perfect bank if you want inefficiency! If you want a place to put your money-you'd be better off…read morewith a shoebox under your bed. Overall, the employees are nice, most of them anyways, but if you want anything done good luck! Get comfortable with the words "back office" and "we can't help you".

Helpful people ready, willing and able to help. Fast service. Clean environment. Hood parking.read more

Everyone is really nice here. It's fine for a regional bank. I'm on some business accounts here,…read moreand I opened some personal accounts. I think they are revamping their app and online access. That will be helpful. They need better interest rates on savings and lower thresholds on CD balances, offering better rates, too.

If you need a personal banker you should go see Orlando Nuňez. He is very helpful and bilingual. I…read morehighly recommend him as as personal banker.

I don't know what has happened with the service over the years but I'll tell you Lancaster,…read morePalmdale every branch is so crowded , Long lines inside and outside so I'm going out the door with maybe 10 teller stations and only three tellers working could be lack of good management it could be some other major problems with Bank of America nowadays. But even if you go down to San Fernando Valley and West Hills Woodland Hills it's always busy the ATMs are always out in the burning sun and sometimes those long lines waiting down there it gets hot standing outside. I have been a customer for over 20 years and I am thinking that since they don't even have a branch out here in Tehachapi and only ATM in a market it's time to make a change to another local bank that has a drive-through and offers walk-in customer service when needed I gave two stars because when I went down to Arvin to the bank of America down there they were great it was easy in and out they were courteous they were helpful and they were on top of things if I live there that would be great but since I don't it's really too far for me to bank. This bank has really had its better days!

I've been a customer of California bank and trust in Frazier Park for at least 25 years Brenda and…read moreClaudia and the rest of the team are amazing. Super friendly, super helpful. This is what small town businesses should be like. Small town yet very professional and welcoming.

They have the Wrong hours posted on everything used to find them and they are very rude half the…read moretime

I've been banking here for just under two years and, until today, I had been very happy with my…read moreexperience. That changed when I came in to open a Rocky Raccoon savings account for my son. We arrived with all the required documents and were genuinely excited about what should have been a positive milestone. Unfortunately, we were told that opening the account would take 25 minutes and, since we arrived 15 minutes before closing, we would need to come back another day. This was extremely frustrating, especially because the day before I had been told that all we needed to do was bring the necessary documents and the account could be opened as a walk-in. We left disappointed--especially my six-year-old son, who couldn't understand why we couldn't be helped when the branch was still open and customers were continuing to come and go. That situation irritated me beyond belief as I watched his excitement be replaced with sadness. Because of this, I turned back and approached the same teller to ask whether there was enough time--about 10 minutes at this point--to close both my business and personal accounts. At that point, the branch manager quickly intervened and stated that they "actually" did have time to open my son's account. Unfortunately, by then the damage had already been done. I was left feeling that my business was viewed as a hassle rather than a priority. What's most disappointing is that had there initially been even a good-faith effort to begin the paperwork, I wouldn't have felt so clearly dismissed. It's sad that there wasn't time to open a new account and accept our money, yet in a matter of minutes they lost thousands when I closed both my business and personal accounts. The takeaway is simple: treat your patrons as a priority, or you risk losing them altogether. This is especially unfortunate because I truly believed Valley Strong was better than this and genuinely focused on member satisfaction.

This new location is so nice and located in the Walmart parking lot. Always receive excellent…read morecustomer service. They have an ATM in the front entrance and also one you can drive up too. I love that they also have a drive through teller. Sometimes I just don't want to go inside. If you are looking for a new bank, highly recommend

Great bank. Old fashioned service. They matched another bank in Los Angeles cd rate for me…read more Always answers the phone. Calls me when accounts are ready renew. I miss union bank there are still a few employees left from the merger. Always great.

Would give no stars if it was possible . Branch manager Julie is miserable and you can tell none of…read morethe employees want to be there . Julie is unprofessional, rude , and needs to pick a different career as all the employees I've ever associated with at US bank always have a list of negative comments about her .

I wanted to share how wonderful it is to go to this Safe 1 credit Union on Mt Vernon & Columbus…read more It's very clean & driving up to the drive thru ATM was such a relief & felt very safe ! I even feel more confident with employees like Vannesa Fine & Terry Mello I l8ve how this building made a beautiful turn around it looks beautiful!!! I'm so besides myself I almost just want to drive thru the parking lot just because I like it so much !!! BTW it's closer to me now so I'm so glad it's open now thank you all for making it possible to have put Safe 1 here!!

Besides the granite falls location I absolutely enjoy the staff here!…read more I don't think a lot of people know that they are open yet. I've been here at different times of the day and have never had to wait. The two tellers that I have encountered have been pleasant and eager to help. That is a lost are in the service industry now a days.

I Love my credit union. Their online banking is exceptional. I can get balances, recent…read moretransactions, transfer $ all via text and deposit checks on the app from home. It's so dang easy! They have 2 ATMs in Tehachapi & are very secure. Highly recommend.

I have been banking with Safe1 for over 20 years and am very satisfied with their professional…read morecustomer service! In my experience with this bank they have gone above and beyond my expectations in helping me secure the best rates for auto & personal loans. They have an excellent security department that have always caught fraudulent activity immediately and notified me before any damage was done to my account. It is also very convenient having a local bank that will issue a replacement debit card same day in case it's gets lost or stolen. The Tehachapi branch is a small office with warm and friendly staff that remind you why you like living in a small town!

We started coming to this bank, thinking that it would help us refinance a car and every time we…read morehave tried, they've denied us. They say wait. Six more months wait six more months but every time you wait it doesn't matter they still deny you. Meanwhile, we already have a totally different car. So now we were staying with this bank just for the convenience because it's across the street. But whenever you go to deposit cash in the ATM, it spits it back at you and it does not allow you to deposit it. Sometimes it says they're full and it's just all around not usable. You can wait in line behind 15 cars by the time you get to the front of the drive-through ATM there's always a problem with it being broken somehow. So our next step is to leave the bank.

Unfortunately the ATMS are almost always out of some kind of service: no deposits at this time, out…read moreof service, try again or basically go inside. This makes banking old fashioned and difficult to use.