There's no option for a negative number. Worst customer service in Bakersfield and Delano…read more Everyone on service there should be fired. They cashed fraudulent checks, multiple times, to a delinquent who was later arrested, and my purse was found in her possession! (how do I know?) I received a call from a Detective. This bank put my account as -$500. plus. They also flagged my name at other banks! They made me feel horrible because they didn't believe me. While those checks were being cashed, I was at work. Whatever WORST Bank Ever, I hope they close forever.

This place has the worst customer service. I called today and spoke with Stacy who would not give…read moreme her employee ID number nor her last name. I asked her how I dispute a charge on my card when I am not able to contact the business and I am not getting the services I paid for. She told me I need to email the company and try to resolve the dispute with them. I again asked her, how do I do that when I cannot even email the company and she began to argue with me.. I would not recommend this bank to any friends or family

"I visited this Wells Fargo branch today to cash a check. Since I don't have an account with them,…read morethere was a $10 service fee. While there is a charge for non-account holders, it was absolutely worth it for the efficiency and professionalism I experienced. The staff here were incredibly professional, and they handled the transaction smoothly and quickly, without any unnecessary delays. It is refreshing to find a well-managed and reliable branch in Bakersfield that makes the process so hassle-free. I highly recommend this location to anyone looking for dependable and efficient banking services. If you need a professional team to handle your financial needs, this is definitely the place to go!"

ATMs don't work and the lady at the door would not let me in to use the ATM. It was 4:58pm. I am…read moregoing to close my accounts and move banks. So rude. Now I have to pay fees to get my money out at a different bank.

Everyone is really nice and helpful. They don't have live tellers they take you to a little booth…read morewhere you sit and talk to somebody through a monitor. It was kind of nice sitting at the desk and taking my time with the transaction.

My daughter has her car loan through this bank. If it wasn't for coming in once in awhile for her,…read moreI'd probably never would have known this Bank. I LOVE the location of this bank. There isn't much parking around the entrance of the bank but the few times I've come here getting a parking spot is no problem. It is never busy when I have come. Inside is pretty spacious and so clean. The times I've gone, I've never seen a staff member at the front desk but regardless the staff in their offices have always greeted me and wished me a good day. I love the booths where we can make a payment with the staff member who pops up on the screen. And if you want privacy i think there is a sliding door. Its always been in and out for me.

Haven't been to VSCU in months needed to cash a business check. AC had temperature very comfortable…read moreas I entered. Marcy a friendly teller called me up, no waiting she was very pleasant. I showed my ID, she then counted my cash back to me, we also checked all my balances easy quick professional business transaction VSCU staff were all friendly. I had a phone call as I was leaving, I answered it in their waiting area and enjoyed more of Valley Strongs air conditioning Very cool visit

I really like this location, compared to most of the Valley Strong branches. The tellers are very…read morefriendly and helpful here, and the line to wait is not terrible. I use the drive thru ATM often though! They provide a decent variety of accounts that you are able to have through a banking institution, plus their rates for most of their products are pretty reasonable. I am grateful for their types of accounts they have for Youth, and being able to help my son learn financial responsibility at his age is very valuable. I highly recommend banking here!

Dont go here if u have a check from this bank. Apparently they have to know you to cash a check if…read moreyou dont have an account there. Mind you I've worked for the same company for 13 years and have been here countless times. But because this lady doesnt "know me" as she said... she had to call my office, verify whatever she did and it took 15 minutes into my lunch break. I've never heard of any policy like she said they had...if they dont recognize a person they have to call whoever they call to "verify". Just go somewhere else. Dont waste your time with this bank. It's no wonder they've been robbed a 100 times ...they probably have pissed off alot of people with their stupid "I dont know you" policy.

I've been banking here for about 2 years. Great people and a great bank! If you're thinking about…read moreswitching where you bank I would recommend you stop in and talk to a banker. The tellers are very friendly and helpful.

I have been with US Bank for many years in California, New Mexico and Arizona. The staff is…read morecompetent, respectful and friendly. I always get what O came for and its usually a short wait if at all. I'm pleases with their app and online platforms that are super easy for me to use.

I opened accounts with Union Bank just before it became US Bank. I had a good experience with the…read moreBank Manager Richard Moen in getting my accounts opened. He said if I ever needed anything to feel free to speak with him! Great! I am selling my home and had just received my finalized Revocable Trust from my attorney. I was told by my escrow officer I needed to open a trust account in order for the funds from the sale of my home to be received as my house deed re-recorded to show it was in my trust. I went straight to US Bank from my escrow company and was told their legal department would need to review my trust before an account could be opened. A teller and her supervisor told me I had to provide a copy of my trust. I could email it....I was unable to do so. I sent a complete copy with a friend to drop off in the branch for me. She was turned away because she was told it had to be the originals!!! But if I could email, how would they know if it were a copy or original?? Made no sense!!! I took down my original and was told it was not true they needed the originals! They didn't know what they were doing or talking about! I was told I'd receive a call from the branch within 2 days with an appointment to open my account. That did NOT happen! I tried and tried to call the branch, called the 800 number over and over and over for 3 days. The branch never answered. The main office COULD NOT GET THRU FOR ME. I finally had to settle with making an appointment TO TALK TO SOMEONE about what was going on with opening my account! So 8 days after dropping off my original documents for them to copy and receiving NO CONTACT IN 2 days.... I went to my appointment. I was 12 minutes late unexpectedly. I walked into the branch. To the right were 3 tellers, not busy. To my left one woman was at a desk by the Managers desk on the phone. I stood in the middle of the office for 9 MINUTES WITHOUT anyone ACKNOWLEDGING I WAS THERE! Unreal!!! When that woman got off the phone, I said I had an appointment and she asked if my name was.... YES......and then she proceeded to berate me because I was late!!! She said it would take a full hour to open my account and she only had one hour for me! I told her she wasted 9 mins of my time on her personal phone call! It was crazy! I had to get that account opened so I had to deal with her. Otherwise I would have said screw you and walked out. She made no eye contact, was rude as hell, and treated me like nobody. MAYRA. I asked her if Richard Moen the manager was there? She said yes, WOULD YOU LIKE ME TO INTERRUPT HIS LUNCH?!?! I said no, of course not. I just asked a question! So I left and after getting home I got a survey from the bank! I filled it out in detail! I received a call regarding my AWFUL experience from Nathan at the US Bank main office. He was shocked! He was soooo sorry. He was going to contact the Manager Richard Moen right away to let him know and have him handle her baddddd out of line service I experienced! It's NOT acceptable in any way I was told by Nathan. I felt better.....then I had to drop into the branch 5 days later. I saw Richard Moen the bank manager about some questions and sat at his desk. After I got my answers, I said, it was awful and a nightmare dealing with Mayra and pointed to her. He looked puzzled! I said you heard about how I was treated, right? By Nathan in your main office regarding a big complaint?? HE KNEW NOTHING ABOUT MY ORDEAL!!!! Nathan who so kindly called about my experience and then LIED ABOUT THE FACT HE WOULD MAKE RESOLVE TO MY AWFUL EXPERIENCE AND NOTIFY THE BANK MANAGER IMMEDIATELY. THE ONE WHO WOULD NEVER ALLOW HIS CUSTOMERS TO BE TREATED AS I WAS! Lies. Lies. Lies. They all do not care. Watch out for that MAYRA! If you want to be told lies and deal with a bank that doesn't care about you as a customer....choose US BANK!!! The Oswell branch is the best!!! At lying and treating customers like dirt and making up procedures to suit them! Steer clear.

Extremely helpful and understanding , my Mother has banked there for over 40 years , mom has fallen…read moreill and they take the time to help her with her affairs . Kind people who are not your typical Banking establishment . Can't say enough good things about everyone there

Jennifer was very helpful and went above and beyond to make my experience a good one. I would…read morerecommend Strata Credit Union to anyone!

Wow do these guys suck…read more I went in here on 3/3/26 to open a new account to manage my father's money. I was bringing in over $50k and wanted to take it to a small time bank because I know that much money would help them more than a big national bank. They actually told me they were too understaffed to help me and flat out wouldn't. There was one other customer in this branch, they're acting like it takes hours to open an account. I was cracking up. They recommended I go to another branch. So, as I type this, I'm unfortunately sitting in a Citi branch waiting to open an account. It's frustrating for sure, but I can't believe a bank would flat out refuse a $50k deposit like that. That was one of the craziest things I'd ever experienced. Definitely avoid this lazy bank. They don't want your money!

#24 Always friendly, prompt and personalized…read more Have not ever been disappointed in any transaction.