After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

This branch is always busy. Make sure to make an appointment for anything other than basic teller…read moreservices.

I applied online for a car refinance loan and was informed that I had been approved pending final…read moredocument verification and signatures at the branch. I was scheduled for an appointment at the Logix Palmdale branch with Brett C. Unfortunately, my experience at the branch was very disappointing. Instead of assisting me through the final steps of the process, Brett questioned my information for over an hour and made assumptions that made me feel uncomfortable and disrespected. I felt stereotyped and judged rather than treated as a valued customer. As a Latino professional and business owner, I work hard and take pride in my financial responsibilities. No customer should feel dismissed or profiled based on appearance, background, or assumptions about their income or success. I believe your staff would benefit from additional customer service and cultural sensitivity training to ensure all customers are treated with professionalism and respect. I hope this matter is taken seriously and reviewed appropriately so future customers do not have a similar experience.

We've been Logix members for almost 2 decades now. After being with Wells Fargo for many years, the…read morecredit union experience is far superior. It is more of a personalized experience that makes you feel like more than a number. The customer service at this particular location is fine. I've never had a bad experience but they're not overly friendly either. I tend to just visit the ATM which is rarely fully occupied.

This used to be a great bank but it has gone wayyy down. I agree with some of the reviews and…read morecomplaints, they seem to want to hold on to your money with no clear rules and explanation, the manager in this branch is terrible. I want to support the non-corporate credit unions but they if they can't serve my needs, or have rules that detriment or harass the customers or deter them from getting their money in subtle ways, then I will go with the bigger banks and they will unfortunately fail because they are not being run right. If these systems from whoever management that makes these decisions, they will soon find out that if they don't listen to their customer and continue in this path, they will fail.

I highly recommend Eugenia at Logix Federal Credit Union! She helped me with a lease buyout, a…read morepersonal loan, a credit card, and also assisted with checking, savings, debit card setup, online banking, and direct deposit. She made the entire process seamless. From the moment my son and I walked into the Woodland Hills branch, we were greeted right away. The office is so welcoming, and the entire staff was warm, friendly, and made us feel right at home. Eugenia is knowledgeable, dependable, and so flexible with my busy schedule. She went above and beyond to answer all my questions and made everything stress-free. If you need help with checking, savings, loans, credit cards, or even online banking, Eugenia is the person to see. She is a true asset to Logix, and I'm so grateful she's my go-to banker. Thank you, Eugenia, for the outstanding service.

Gave this bank way too many chances on the financial side and am very frustrated to say I even gave…read morethem as much of my time as I did. From the lack of customer service help to their cards NEVER working properly. Not only are the bank locations limited but the branch is CONSTANTLY having problems. The App itself doesn't even load correctly let alone function when needing to take money out. every month is 4-8 different problems with your services. Myself as well as many others are going elsewhere. get it together Logix

From the moment i walked into the Bank, i was welcomed and met withGilbert Garcia. He was…read morewelcoming and turned out to be very accommodating and knowledgeable Branch manager came to greet me and offer any help, exceptional!!! Opened account very efficiently and perfectly met my needs Thank you American Riviera Bank *****

Always a pleasure working with American Riviera. Professional, secure, and staffed with the most…read morelovely people! Karen Downs in particular is always kind, sweet, and paying attention to every detail. Highly recommend American Riviera for your business or personal banking.

Great credit union. Great service. Their telephonic support is extrememly friendly and helpful.read more

The staff here at Wescom is incredibly helpful. I can't express how grateful I am of Daniel Herrera…read morein particular. He's personally been my financial advisor for years and has been an advisor for my mom for decades. I leave every appointment feeling more and more confident about my plans/goals, but even more impressed with how informed I leave every meeting. Talking finances in not my strong suit, but Daniel always does an excellent job educating me, empowering me, and bringing awareness to opportunities that allow me to set myself up to the best of my financial abilities. He goes above and beyond and makes himself available when needed. Thank you Daniel!!

When you enter, you are greeted immediately as you walk in. This credit union immediately makes you…read morefeel like a VALUED CUSTOMER. The entire staff of this branch is Professional and they understand that clients take their finanacial well being Seriously! I especially appreciate the Consistent high level Customer Service of KIANA. She always Radiates Professionalism and makes banking here is Proactively POSITIVE EXPERIENCE. Recommend!

I've been with Logix for little over 5 years now. Both my vehicles were financed by them and they…read morewere so good to me I had the refinance my house. Brian was always my contact and he introduced me to Maira Chicas and let me tell you they were perfect in terms of communication and working fast and efficient. Every call got answered, every email got replied to right away. Logix is such a great bank to deal with. Give them the opportunity, you won't be disappointed. Thank you Brian and Maira for making this easy.

Jessica did a wonderful job helping me with my auto loan. She got my interest rate lowered 2…read morepercent which is awesome!

Elizabeth Lopez is an amazing banker she will walk you thru all the steps you need to get things…read moredone Thank heaven for sending me a true banking angel I would recommend this bank because of her I rate my experience 5 stars

Dear OceanAir I I had a wonderful and great experience with…read moreyour Team Member Janet Orejel OceanAir - Ventura she was very caring extremely patient with a sincere and Genuine smile. I had to come into the bank so I could get help connecting an external bank account to my internal bank account and make a payment on my OceanAir Visa credit card at OceanAir. I was struggling really bad when I came into the bank that Monday afternoon I told Janet I had hit my head a week are so earlier she provided me with EXCELLENT SERVICE. I left with everything I need

Getting a new card since a bad charge on it I think because I used EBay for first time. Anyway bank…read moreimmediately shut my card down. I went in to get a new card and was treated quickly and friendly. I believe I wasn't there more than 15 minutes and walked out with a new card.