YE Gurl Says: Service Matters More Than Sparkle at Worthington Jewelers…read more Place: Worthington Jewelers Context: Bridal show intro + in-store visits I really wanted to root for this one. I'm a fan of local, mom-and-pop businesses--especially for something as meaningful as wedding jewelry. Met the team at a bridal show, and while the energy felt a little off (crowds were heavy, so I gave grace), they warmed up enough to mention an extended bridal promo and encouraged me to stop in. So I did. And unfortunately... the experience never quite landed. When I came into the store, it was busy again--fair--but the interaction felt just as unclear as before. I explained exactly what I was looking for (even showed a Tiffany & Co. reference), and was immediately told customization was the only option... with no pricing guidance, no range, no transparency. That's a miss. When I did find a band in-store that worked, I moved forward--still without a clear idea of cost. After a long back-and-forth with a manufacturer, the quote came back at over $1,500 more than the comparable Tiffany piece. Pause. I also had to remind them about their own bridal promotion while actively making a purchase. That shouldn't be on the customer. To salvage the visit, I added earrings and dropped off jewelry for repair (which, to be clear, the smith work was excellent). But the buying experience? Still off. And here's where it really mattered: I later found my original ring through my Tiffany rep and called to cancel the order. Thankfully, I caught it in time--because buried in the fine print is that custom orders are non-cancelable. That's the kind of detail that should be clearly communicated upfront, not discovered later. Even the cancellation process felt like work. I was told someone would call me back... hours passed... I had to follow up myself to close the loop. Final visit to pick up my repaired jewelry? Empty store, but still somehow rushed. I tried to browse, got prompted to check out early, asked about items I'd previously seen--and was told they didn't exist. Then spotted them right next to me at checkout. At that point, I paid for the repair work and left with the same energy I walked in with: rushed, unclear, and not particularly welcomed. YE Gurl Insight: There's a difference between *nice* and *kind*. Nice feels scripted. Kind feels intentional. And in a category like jewelry--where purchases are emotional, high-investment, and personal--experience is everything. Final Take: * Craftsmanship (repairs): Strong * Retail experience: Inconsistent at best * Pricing transparency: Lacking * Overall vibe: Off I understand why more people are opting for brands like Tiffany & Co. or even online retailers like Mejuri --you get clarity, consistency, and a smoother experience without the friction. YE Gurl Says: Support local when it feels good to do so. But if the experience makes you second-guess a meaningful purchase? Trust that instinct and move accordingly.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

Great service. Very helpful with finding a watch band for my husband around the holidays. Store is…read morebeautiful.

* We dropped of 5 non-working watches for repair estimates and repairs. Over MANY months watch…read moreafter watch was returned as non repairable. The last watch was repaired and we were charged ***$371*** for it without receiving an estimate as requested - and as REQUIRED by Ohio law for giving consumers the right to a verbal or written estimate for repairs or services that cost more than $25. Shameful. * We really had high hopes of Denig and we liked their proprietor, but we are never going there again. Never.

My wife wanted to have her engagement ring's setting changed. I bought her a marquis cut diamond…read morethat was in the traditional setting with the stone running perpendicular to the setting. She wanted to have the stone turned sideways so the stone would run parallel with the gold setting. I thought that sounded really weird, but, it is what she wanted. She went to see Randy Siegel at the Diamond Cellar. Randy advised us on what she could do with the stone and how to best design the new setting. He drew some designs, and then set us the CAD design. My wife had some questions and suggestions for the setting, which Randy incorporated into the design. When we went to go see the ring, we were stunned! It was better than I could have imagined ... and I originally thought the idea was stupid. I was blown away by how BEAUTIFUL it was! Randy also gave us great advice on how to best care for the ring and the diamonds. It was a great experience! I would NEVER hesitate to let Randy DESIGN ANYTHING FOR US. I know it will be better than we imagined.

My fiance and I came into browse wedding bands because we were in the area, and had no real…read moreintention of purchasing anything today. However, that quickly changed when we met Ken. Ken was very kind and personable upon meeting and we instantly felt comfortable and at ease. He was able to explain different wedding band options and was a great listener to our needs. Once we found the weddings bands we loved, he gave us space to make decisions and was never once pushy. We still can't believe we purchased our wedding bands today with no prior intention of doing so, a testament to Ken's ability. As for the Diamond Cellar, our wedding bands are perfect! We couldn't happier with our experience at the Diamond Cellar and most importantly with Ken!

We had an amazing experience at Diamonds Direct! From the moment we walked in, the entire process…read morefelt welcoming, professional, and stress-free. A special thank you to Sumer, who truly made our experience exceptional. Sumer was incredibly knowledgeable, patient, and attentive to what we were looking for. She took the time to explain every detail, answer all of our questions, and helped guide us without ever making us feel pressured. Her genuine kindness and expertise made what could have been an overwhelming process feel exciting and memorable. We are so grateful for her help and highly recommend working with Sumer if you're looking for outstanding service and a wonderful overall experience!

Went in to this jeweler to look for ideas for an engagement ring, and we were greeted by their very…read morefriendly staff, who immediately offered us a beverage (mimosas included, too)! We were helped by Enrique, who was very knowledgable and patient while I tried on many rings. As soon as I showed him an inspiration picture, he was able to pick out a perfect ring that fit all of our criteria. Overall we had a great experience, and this store has a wide variety of jewelry to peruse, and even offers customization for these items! They have natural and lab grown diamonds to choose from. Highly recommend working with Enrique if you are visiting!

I cannot say enough great things about Alex and the entire team at Dublin Village Jewelers. They…read moretruly went above and beyond to make the entire engagement ring process as stress free and seamless as possible. They took the time to walk me through every step in a way that was clear, honest, and approachable, and were always mindful of my budget. Alex was fantastic to work with and kept me in the loop every step of the way. He took my loose ideas and turned them into something thoughtful, unique, and honestly better than I had pictured. The ring itself turned out absolutely stunning, a true piece of art that my fiance and I will cherish for a lifetime. I am incredibly grateful for their guidance and craftsmanship, and would highly recommend Dublin Village Jewelers to anyone!

My fiancé and I came here over the weekend in hopes to view wedding bands. We found them through…read moreGoogle, they had a lot of positive reviews. The reason I gave them two stars is because when we came in, we didn't even get a greeting, we spent over five minutes, just waiting for someone to greet us with no luck at all. While we're waiting, I briefly looked over there selection and it was pretty limited. Though not sure if they have more options elsewhere since we weren't able to speak to anyone. We ended up leaving because we felt like if we're going to make that type of investment. There's a level of customer service that accompanies that.

This place is so adorable. I have been wanting to get my mom & sister forever bracelets..so I…read moregifted them for Christmas. We had our appointment yesterday. It went amazing. She even fixed my old permanent bracelet that fell off. This place can do it all. An awesome selection of jewelry & vintage things. Right in the heart of downtown Powell!! Parking is easy, safe. I will be back. I recommend highly!! Keep up the great work..nothing is stopping you after 30 years!! The staff was kind from the start. Prices were kinda pricey compared to other bracelet places but you get what you pay for for sure. I got the blue vintage bracelet that fits my personality exactly in addition to my other gold hearts bracelet.

Great place! Super friendly staff. My fiancé got my engagement ring here, and I was thrilled to…read morecontinue with their business on my wedding band! Highly recommend!

After five months of using a half dozen top rated jewelers for my small jobs and not finding the…read moreright fit for my bigger needs, Yelp suggested Krysty Designs. From my first visit and every single time since, I have been treated like family by everyone on their team. The owner/designer, Brad, recreated my wedding set; it's beautiful, unique, and comfortable. He took the time to listen and understand what I wanted. Now he knows what I want better than me. Yes, really... he does! I showed him a picture of a necklace I saw, which caught my eye, but wasn't quite right, not "the one". He personally designed and handcrafted the perfect pendant which I love! He found a cost-effective way to modify a chain I already owned. Thanks to him, my diamond earrings are beautifully set enhancing their sparkles and are easy on/off with secure backs. My pandora bracelet is no longer "pandora's box". The beads are secure and don't fly off when I put it on or take it off. I can finally wear my tennis bracelet without fear of losing it. Appraisal paperwork was extremely detailed and immediately provided to me; multiple copies, in a binder I won't misplace. No hassles. No delays. Finding the right, trustworthy, talented, and professional small business to take care of me with my sentimental and valuable possessions was my goal. Mission accomplished! My days of walking into a fine jewelry store and not knowing the people who I'm doing business with are over.

I believe Janis waited on me and she was excellent! I went in for an earring repair, which they…read morewere unable to do. However, I was given some credit for the gold toward a purchase of earrings made by the owner. I was told they make me look sassy, which can't hurt at my age.

I had never been to the jewelry store, but have wanted to pop in at some point! I was next door at…read moreOakland Nursery and thought, perfect timing, since my watch also needed a battery. I was buzzed in to the store and I was the only customer. The sales person asked what she could help me with and I said, well I am needing a battery for my watch and before could say," this is my first time here! Your store is lovely"! She shut me down. she said, not a problem if I didn't mind waiting 3 weeks until after the new year, that they were just too busy. And then added ... anything else you are needing?! I wanted to take a look around as my battery was being replaced and I was needing a 14k gold cross for my Grandson's baptism. At that point, there was no way I was staying. Sales people have forgotten how to build business, definitely a missed opportunity for Leo Alfred Jewelers... and sadly, I will not be returning.

My husband and I have been longtime customers of Leo Alfred. He bought me a necklace there even…read morebefore purchasing my engagement ring in 1996. We have bought bracelets and diamond earrings over the years, and then we went in to see Billie after both my husband and I were having issues with yellow gold and needed to change our wedding rings. Billie helped us find the perfect options for both of us and I get compliments all the time. Everyone there is great to show options within your budget and to recommend things you wouldn't have imagined. We will continue to be Leo Alfred customers for a long time to come.

Gina was patient with my questions, taking the time to explain each piece. At no time did I feel…read more pressured to purchase anything. I was pleased with the items I did buy, and felt confident I had made well informed and good decisions. Also happy to support a neighborhood mom and pop business!

A-OK is exactly how I felt about Village Jewel. I liked that the shop owners were immediately…read moreavailable to me and able to give me one-on-one attention. I saw a couple pieces in here I am still thinking about a week later. On the other hand, I was jumped on by a dog in this shop. I am all for animals at work, but my fiance is not well versed in medium to bigger dogs, so being jumped on a couple times was something he was a bit unprepared for. The seller did yell at the dog, but only after a couple times. I think maybe she and I just weren't lining up on what I was looking for. I know I was looking for something kind of off beat and non traditional, but I feel like she was a bit annoyed when she took me to the engagement rings only to be told I was looking at non diamond rings. Like I said, it could have been in my mind, but it made me feel like maybe she didn't get my vision and I should try somewhere else.

Really rude customer service. They acted like they didnt want me there. Acted really weird about…read morechanging a watch battery because of watch type.

The Gold Star Jewelers are Amazing I had a Dark Green Gem…read moreRock that David made a homemade ring for me.David is very pleasant and the other workers are Amazing.I am very,very Satisfied with the work done on my Necklace &the Ring Thank you sooo much GOLD STAR JEWELERS.