My wife wanted to have her engagement ring's setting changed. I bought her a marquis cut diamond that was in the traditional setting with the stone running perpendicular to the setting. She wanted to have the stone turned sideways so the stone would run parallel with the gold setting. I thought that sounded really weird, but, it is what she wanted. She went to see Randy Siegel at the Diamond Cellar. Randy advised us on what she could do with the stone and how to best design the new setting. He drew some designs, and then set us the CAD design. My wife had some questions and suggestions for the setting, which Randy incorporated into the design. When we went to go see the ring, we were stunned! It was better than I could have imagined ... and I originally thought the idea was stupid. I was blown away by how BEAUTIFUL it was! Randy also gave us great advice on how to best care for the ring and the diamonds. It was a great experience! I would NEVER hesitate to let Randy DESIGN ANYTHING FOR US. I know it will be better than we imagined. read more

My fiance and I came into browse wedding bands because we were in the area, and had no real intention of purchasing anything today. However, that quickly changed when we met Ken. Ken was very kind and personable upon meeting and we instantly felt comfortable and at ease. He was able to explain different wedding band options and was a great listener to our needs. Once we found the weddings bands we loved, he gave us space to make decisions and was never once pushy. We still can't believe we purchased our wedding bands today with no prior intention of doing so, a testament to Ken's ability. As for the Diamond Cellar, our wedding bands are perfect! We couldn't happier with our experience at the Diamond Cellar and most importantly with Ken! read more

Buyer Beware!!!!! Disappointed with my experience. Not only was I told that the ring I purchased could not be returned but diamond cellar refused to even help or suggest any ideas for ways to sell it on consignment. And they refused to sell their ring on consignment because it was made of lab grown diamonds. Diamond cellar sells lab grown diamonds and they claim there is an after market for. Just like if you purchase a car, it loses some of its value after you drive off the lot, but in this case imagine that the ring we purchased has a zero value the minute we purchased. They surely know how profusely apologize for offering "nothing we can do" but they clearly don't stand behind the product they sell. They seem more than happy to leave their customers without any help or options as we are sent on our way with a, "sorry, there is nothing we can do." I asked for some escalation to management but its been over a month and no call or contact made by staff. I knew what I bought but assumed that they would at least provide assistance in dealing with the situation instead of leaving me on my own to figure it out. Better off going to a local jewelers. read more

My partner and I came in a while back to try on engagement rings to get an idea of what I'd like. We did make a appointment in advance, so that was very helpful. The staff was extremely kind and knowledgeable. I also felt like they had a decent variety of options, and really like the idea of making a custom ring. The only reason I gave them four stars as opposed to five is the price of their diamonds seems to be more than what I've seen at other jewelers in the past, I will say I know you get good quality here. read more

For my birthday my husband took me to the Diamond Cellar looking at David Yurman but no idea what I wanted. We met associate Ryan and he was excellent! The selection of pieces was amazing & Ryan's patience & knowledge was exceptional. I found the perfect ring & matching necklace. I am so happy and Ryan along with entire staff a the Diamond Cellar made my day perfect! When customer service doesn't seem to be a priority anymore, The Diamond Cellar shines in making your experience like no other! Highly recommended and can not wait to return to be pampered again! Thank you Ryan & The Diamond Cellar for making it an extraordinary day! read more

Diamond Cellar - Jewelry Near Me - Dublin, Ohio

Walked in to get a price for a diamond bracelet. Was looked over and passed over and simply dismissed. I was wearing my work clothes from an "blue collar" job yet I was about to spend $,6,500-7,200 at the time. I took my business elsewhere as I was made to feel like "less than" based solely on looks. The sad thing is, they didn't realize that through marriage, we're family and I'll be sure this review gets posted on every outlet. read more

Gabriel was extremely helpful! He made me feel like he genuinely cared about educating us even when we told him we wouldn't be making any purchases that day. He was not pushy and even encouraged us to do as much research that we needed to make us comfortable. I came back months later to purchase an engagement ring and again he provided spectacular service! He helped us get exactly what we wanted and even kept it in the low end of my budget! read more

I quit going to Diamond Cellar years ago but decided to give them one more try since my engagement ring and wedding band were purchased there when it was a reputable company. I went yesterday to have my wedding set sized from a 9 to 6.5. The employee took the rings back "to be looked at". She came back 20 minutes later telling me that sizing my rings would "compromise" them. She then handed me an estimate for $1,800 to have them remade. I took the rings to two different reputable jewelers today. Shockingly, they both said it was possible and would do no damage. Instead of $1,800, my rings are being expertly resized for $175. Over the years my husband has bought me quite a few pieces from Diamond Cellar. I gave them one more chance yesterday and will clearly never be back. read more

Friendly, knowledgeable, locally owned & operated. The Diamond Cellar started back in 1947 as a trade shop located on north High Street above Kresge's Five and Dime. It wasn't until 1960 when they moved to a location beneath the Franklin Federal Savings and Loans building. It was here that the company name would become The Diamond Cellar as the it was located in the basement. I grew up knowing this story because my parents grew up with the Johnson Family. My parents also purchased their wedding rings from the basement location. They tell me there was a doorbell/buzzer that they had to ring to get in. When it came time to purchase an engagement ring I went directly to the Diamond Cellar and purchased my ring. We also purchased our wedding rings here. The staff was very friendly, knowledgeable and not pushy. They showed me several diamonds and made sure I knew all about the 4 C's. I felt confident when I made my purchase. Every time we have been back we have always felt welcomed wither we are just looking or making a purchase. Thanks Diamond Cellar!! read more

Fantastic custom jewelry experience! I inherited a bunch of real and costume jewelry that I didn't know anything about. Duncan & Emalee sat with me for over an hour untangling the jewelry, determining what was real, and what wasn't. Duncan designed a perfect necklace for my wife using some of the jewelry. Emalee kept me appraised of the status the whole time. My wife got a beautiful necklace that she wears everyday. We couldn't be happier and will definitely be coming back for all our jewelry and watch needs. read more

Gabe Simms provided my fiancé and I above and beyond service. Gabe was professional and highly driven to assist me at my own pace in making selections for engagement and wedding rings. There was absolutely zero negative pressure from himself or his supporting staff and was happily educating me throughout the entire process so that I could make the best decisions for myself. I thoroughly enjoy going to see Gabe at the Diamond Cellar. He was excited about my hopes and dreams and assisted in making them possible. Could not ask for a better "diamond guy." Gabe's attention to detail and motivation to provide excellent, specialistic service is worth every penny that you put toward a priceless gift for someone you care about. Thanks Gabe! read more

We live in Austin Texas and come to see family in Columbus. My husband discovered diamond cellar when we were looking at engagement rings a few years ago. He bought me the most beautiful 2.5 carat emerald cut natural diamond ring. Here we are a few years later and we just made another large purchase except this time I got to design the ring. The whole experience and attention to detail with the staff at the Dublin location was truly amazing. We worked with Michelle and highly recommend her. I cannot wait until the ring arrives. :) read more

Though i appreciate the actual execution of the service provided, what i don't appreciate is the attitude and utter disrespect given. It is distasteful to receive sly remarks and judgement within request of a simple service. New to the area, I was highly recommended this business and location for seeking fine accessories and the ability to adjust a watch, that was gifted to me, and was met with an unappreciated, demeaning, and rude, attitude. I might not have walked into this establishment with a fancy handbag and established clothing luxury but my expectations were still to be treated as a consumer seeking out a service. While waiting for my watch, I noticed other customers in similar dress not being helped while staff was mindlessly perusing around. Judging a book by it's cover is obviously a statement made. While intentions of future purchases were considered, this location and business will not be in my short list for the future. Personally in disgust by any associates, the receptionist is the only member of staff that offered a non-sarcastical smile and help. Every person walking into a place of business, regardless of initial appearance, should be treated with the up-most respect. After reading past reviews, I notice that my specific complaint is not the only one. A complaint should be made once (and never again), which means nothing has changed. I'm not sure if it's ageism or defined judgement on appearance but something needs to be adjusted. Though others might not have been felt as neglected as a person as I feel to leave a review, i'm sure there are plenty. read more

I sent to DC to start research on a rolex for my husband. I was the second person in the store right after it opened at 1000 AM in Saturday. I was out running errands and was dressed in a t shirt and jeans. The receptionist greeted me and gave me directions to the watches. I was passed by two sales associates, without even being recognized. No hello may I help you. Nothing. I stood there for a moment looking around, clearly looking for assistance, but apparently I was not the client anyone wanted to assist. When I left I looked at the receptionist (with a sales associate beside her talking to her) and said, I guess no one wants to help me. And she just smiled. Is there a required dress code to get assistance at DC? Clearly I won't be going back there for anything in the future. read more

The Diamond Cellar has earned a recurring customer in me! I had forgotten my face mask at home but was immediately offered one upon our entrance into the store. We immediately felt a sense of comfort before browsing had even began. My fiancée to be and I visited their Sawmill location and was assisted by Jeanne Doyle. Initially, my girlfriend had a basic idea of what she was looking for in a ring, but still wanted to be open to different ideas when shopping. Jeanne made us feel comfortable and almost immediately was able to help us customize a ring that made my fiancée to be's face beam! I would like to thank Jeanne for making this experience easy while feeling absolutely satisfied with what we walked away with. read more

I can't begin to recommend Diamond Cellar & Daniel Gordon enough! Daniel delivered on the watch I'd been hoping for, right on timeline, and offered perfect customer service and care along the way. Their selection is always wonderful and the team is welcoming. I'd give more than 5 stars, if I could, for Daniel! Such a fantastic experience. read more

I drove with my family from Michigan to visit Columbus and decided to see the selection of Patek at the local AD. We were greeted when we walked in and was told an associate would be with us shortly. After browsing the PP selection (I'm dreaming of owning a 5711R ) a world timer caught my eye. We hovered for maybe 2 minutes before deciding I didn't want to give them my business. No one came to help. Granted, we don't appear to be the perhaps cliche type that would be shopping for a PP. ( Asian and relatively young ) The building itself is vast, and the selection of jewelry seems pretty good. Oh well read more

Quality Lacks!! Beware. 2016 purchased a Christopher ring. Since purchasing the ring it has had to be fixed three times. Last time I wrote a review with picture when the band cracked. It was repaired. Two years later same thing happened. This time after a month we received a call the manufacture wants $500 to fix. This expensive ring from diamond cellar has been JUNK. Interesting my original wedding ring of 26 years I wear everyday all day has never had one issue!! read more

Attended their Bridal event which offered 2 event specials to select from: BOGO 1/2 off bands or 20% of 1 item. As you can imagine they were incredibly busy & we were wise to have scheduled an appointment in advance for a consultation. We met with Sara & were delighted with her knowledge & kindness. She helped us narrow down what we were seeking and gave us valuable information to reference on this exciting journey. read more

AWFUL EXPERIENCE. Came to Diamond Cellar looking at bridal sets. Came here first, because they're big and have a big selection and I've done business here before. Mistake... I forgot that big stores have huge overhead, so they need to sell you a big ticket to keep the lights on. It was an utterly awful experience. From the moment we walked in, they sized us up and decided how much money they believed we have. They decided how much money they would extract from us, and were single-mindedly hell-bent on selling us what they wanted, which was more than we wanted. They didn't listen, at all. They tried to steer us and shame us into buying what they wanted to sell us. I guess there's not a lot of repeat business for bridal sets, so they "went for it". It was an awful experience. Don't believe their fancy ads - this was an unpleasant, manipulative hard-sell disguised behind a smile. To be honest, I was very glad I wasn't 25 years old and this wasn't my first rodeo - these guys would shame a first-time buyer into spending far more than they should. We literally walked out. Go to Denig Jewelers in Worthington. They're smaller, but they listen and do business the old fashioned way - they're customer-focused and honest. We will not be gracing the door of Diamond Cellar again... read more

This review is long overdue. My husband and I were looking for a reliable store to buy a diamond ring. We have to multiple stores even Kay and other stores. At the end we returned to Diamond cellar. Steve was wonderful, he explained us each and everything. He understood what exactly I was looking for and tried to deliver the utmost. Customer service is beyond awesome. I would definitely recommend this store to anyone who is looking to buy anything in diamonds. They would never compromise on quality delivered. Period. Everyday I see the ring on my hand, and remember diamond cellar. Highly recommended!!!! read more

My fiance and I went to diamond cellar to pick out our wedding bands recently. We had made an appointment with Emalee Hamric during their wedding band sale. The place was very packed and you could tell that it was likely a long day for all of the employees. Despite that fact that the day was long Emalee was so patience and kind while we shopped. I am a very indecisive person and she talked to me as a friend and gave real opinions to find the perfect bands. She went out of her way to find the perfect band and really listen to what myself and my fiance wanted. We both ended up picking out beautiful bands that we were extremely happy about. If you are in the market for any jewelry at all I would highly recommend the Diamond Cellar off Sawmill and asking for Emalee! read more

I speak from experience when I say the Diamond Cellar is one of the best family-owned jewelry and watch stores in Columbus. I've been shopping here long enough to have had mixed experiences, but more often than not I've had exceptional service. My husband and I have purchased a quite a few name brand watches and jewelry at the Diamond Cellar and they never fail to stand behind their products. If you are in the market for a fine piece of jewelery or high-end watch, I suggest buying it at the Diamond Cellar as they will educate you in the various options, and are able to service the piece properly and, if need be, send it out for repair through the proper channels. Loyal customers are invited to several annual events hosted by the Diamond Cellar at various venues around Columbus, where you are provided not only with a dinner and open bar, but you have the opportunity to meet the upper eschelon of various jewelry companies, learn about the history of the companies and how their products are made and have the opportunity to purchase rare and unusual pieces. Some of my friends have had random negative experiences at the Diamond Cellar, but I personally have not, so I highly recommend the store- and I particularly like the shop on Sawmill, but have no issue whatsoever with the Easton location. read more

An amazing store filled with amazing jewelry and watch brands. Patek Philippe, Rolex, Tudor, you name it and they will probably have it. I'm in love with a white Patek. It's pricey but hoping maybe one day. Christmas wish list???? They are having an event this weekend and a lot of the merchandise is 25% off. It's definitely worth it if you're in the market for some diamonds because the savings add up!! They carry super $$$$$$$ to $. Super nice helpful people will answer all your questions and show you what you want. They're doing something right since they've been around since the 1940's. read more

Diamond Cellar - Christmas wish list - Jewelry Near Me - Dublin, Ohio

SHORT REVIEW: My experience with Daniel Gordon and his team at Diamond Cellar couldn't have been better. After sharing some notes and a Pinterest inspiration board, the DC team designed a custom sapphire, diamond, and ruby filigree ring for me. From the sketch, the CAD, to the finished piece, the process was much easier, faster, and cheaper than I imagined. So, without ever setting foot in the store, I have an amazing ring that warms my heart every time I see it. Daniel and Diamond Cellar represent a more than 5-star rating. THE REST OF THE STORY: Some jewelry is bling, some is sentimental, but the best jewelry has a story behind it, and this is the story of my custom ring. My 50th birthday in October 2014 was not what we had hoped. The steakhouse party with close friends, the trip to Dallas to OU/TX Weekend, and the decision to get "something special" were put on hold when my loving husband Ed spent almost a month in the hospital. Instead, we celebrated with cupcakes and watching television. Less than a month later, I lost my sweet husband to cancer. It took almost a year to get the point of revisiting Ed's sketches and the ideas we had shared. There had never been any question we wanted Daniel Gordon and Diamond Cellar to do the custom work, as thanks to social media and an outgoing personality, we and Daniel had maintained a relationship after he relocated from Oklahoma to Ohio. Daniel knew of the project, and every so often would inquire, but never before checking to see how I was doing personally - my well-being was worth more to him than a sale. In October, I sent him a detailed description of our idea, some photos on a Pinterest board, and the stones we wanted to use in the ring. About six weeks later, after seeing a sketch from an amazing artist, and a CAD print, my ring arrived. Words can't adequately express how special this is, as it is like having a piece of Ed with me, as he wanted me to have something special for last year's birthday and it didn't quite work that way. This is what he would have wanted me to wear. Worked into the platinum filigree are our initials in hearts and infinity loops. The center stone is an emerald cut sapphire mounted east/west to mirror my engagement ring, and the sapphire is flanked by a diamond and ruby on each side. The red, white, and blue was in honor of Ed's military service, and how in a backhanded way, the Army brought us together. I never dreamed custom work could be so easy! Thanks again to Daniel for helping make our vision become a reality on my finger. Anyone having a story to tell or commemorate with jewelry, go see Daniel and Diamond Cellar! read more

Diamond Cellar - Custom ring from Diamond Cellar - Jewelry Near Me - Dublin, Ohio

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Is Ed working today? Geesh!! We love that man!!! He helped my husband custom make my engagement ring (which sadly I lost before our move to California in march 2013)... Then of course we came back for the wedding band... I have been back several times to him to get it cleaned & re-dipped and have had a pleasant experience every single time!! I didn't realize 18ct white gold is more fragile & picks up on my skins acidity, turning it gold fairly quickly (even without wearing it while soapin & shampooin up daily)... Something to take into consideration, ladies! Ask for Ed & tell him HI for us!! read more

I'm a regular customer and love the Diamond Cellar. They welcome everyone and treat each customer like royalty. Whether I'm in the market for a piece of jewelry, getting jewelry serviced, or a watch battery changed ...they always are so kind and courteous. My daughter recently brought in an inexpensive ring for a prong repair; staff treated her magnificently...as if she'd brought in the Hope Diamond. The Diamond Cellar is our family jewelry store. I recommend it highly! read more

I am from Cincinnati and I was having trouble finding someone to help me and my mother in law had used them in the past and what an absolute DREAM TEAM! Karl was my main contact and I did everything over the phone and sending photos and it turned out better than I could have imagined. I think it's a true testament to their level of quality and service that I am willing to make it work from out of the city to work with these amazing people. Cannot recommend them more and always tell family and friends they should be your first stop! read more

I went in to get estimates for watch repair and had excellent customer service from Gabe. I truly felt like he had my best interest in mind when giving me my options and his recommendations. I was also given a complimentary clasp repair and had a link taken out. Overall, an outstanding experience and I will definitely be back for future service! read more

Came in to have my DY bracelet repaired, Gabe S took care of us within minutes and had my bracelet looking brand new. Diamond cellar also built my wedding band from an antique ring and their service is of the highest quality. Highly recommend and ask for Gabe! read more

Marcie was so helpful in helping my family create a beautiful piece of jewelry. She walked us through the entire process, was patient and kind, and treated us like family. Diamond Cellar is a great place to go if you're looking for jewelers that care about you and your needs. Never once did Marcie push us into a certain direction, instead she was concerned with what our desires were. Thank you Diamond Cellar and Marcie for this beautiful experience! read more

Stopped into Sawmill location today to spend upwards of $15k on a men's watch. They are either incredibly lazy or arrogant but shockingly aloof for a retail economy that has been dismal. If i was the owner i would be furious with the staff, absolutely unacceptable behavior for a discount goods store, let a alone a luxury jewelry store. My advise go elsewhere where the employees like their job and want to care for customers read more

Overpriced. The salesman we dealt with was laughably bad. Honestly it was embarrassing in my opinion. He trashed a lot their own less expensive merchandise in hopes of me buying something on the high end. read more

I had such an incredible experience, it was pressure free, informational and most importantly the customer care was through the roof. Gabe Simms was legendary and helped make my dream a reality. read more

Have loved Diamond Cellar since I was a child playing with my mom's rings. This place has been a family favorite for fine jewelry purchases for several decades. My husband bought my first John Hardy bracelet here and just five years later, I took it back to get a link fixed. This company hires friendly, knowledgeable staff who are eager to help without being pushy. Never snobby. Always kind and helpful. read more

Steve Remias and Ken Miller were amazing. The Diamond Cellar was great. We got a new Center Diamond and put the old one into a new Necklace. They did an amazing job and were very professional. read more

I went into this place to sell a ring set, and was met with a cold, impatient elderly lady with short. blond hair. When I tried to explain why I was there, etc., she interrupted me with "Yeah....yeah..." and then answered the phone, cutting me off. When someone finally came to assist me, it was a cocky, younger dark-haired man, with no smile on his face at all. He seemed agitated that he had to "deal with the likes of me." Yes, I was in my "scrubs," (sweatshirt and jeans) but even then I was still attractive and pleasant to look at. This place was but one of many errands I had to run that day, so sorry if I didn't have on a dress and high heels for them. That's the energy and vibe I felt from them, anyway... Upon giving me the check for my ring set, he bolted away from me, before I could even shake his hand or say anything else to him. He just seemed like a snobby salesman who thought he was working on Rodeo Drive or something. It was a big turn-off. For the record, I am NOT someone who believes the customer is always right. That's a stupid myth created by false ego and greed, as no one is always right--there is no such thing. Only right is always right. I believe in principle over profit, and we're all humans first and customers and employees second--period. What matters is how we treat each other, no matter where it is, or what position we're in. That said, if these people treated me this way anywhere else, I would still feel offended--it matters not that I was a customer--I am just a human asking to be respected like anyone else. Perhaps they had a bad day--I don't know. My first experience with them was more pleasant, and the sales people were much nicer and more personable. I would go there again, regardless, but hopefully wouldn't run into those big-city diamond seller wannabes. read more

My fiancé Tyler and I went on the hunt for an engagement ring for myself!! We went to diamond cellar and weren't really sure what we were looking for. Fortunately we met Gabe Simms at the sawmill location and he was very accommodating. He helped us find exactly what we were looking for and helped us with a custom engagement ring that we love! Fast forward to the wedding band search: unfortunately it was during the Coronavirus pandemic shelter in place. Fortunately again, Gabe Simms at the Diamond Cellar Sawmill location was around to assist us through the process. After corresponding with us via email, he went out of his way to schedule a meeting time at the location. While my fiancé and I sat in the car, Gabe went to and from the cellar to show us a variety of different wedding bands that would make anyone thrilled! We found one for myself and ordered one for my fiancé Tyler. We Would not have been able to get wedding bands during this tough time without the hard work and customer service that Gabe provided! We are so lucky to have found him And can't thank him enough for all his help!! read more

My fiancé and I came to the Diamond Cellar for their Wedding Band event. We didn't know we needed to make an appointment, so we showed up, got sized, and was told to wait around for a sales associate to get us and show us around. Waited for over an hour and not one sales associate had the decency to look us in the eye and say hello. One vendor representative showed us a couple of rings (after we had been waiting for 45 minutes) and he was great, but was constantly interrupted by other Diamond Cellar sales associates asking for his help, and even interrupting us while we tried to talk to the vendor representative. Again, they wouldn't even look us in the eye. How humiliating! I understand it was a busy day, but to not even be acknowledged by the Diamond Cellars team at any point is beyond frustrating. We will be taking our business elsewhere, and will advise others to do the same. read more

I've been a customer of the Diamond Cellar over the last ten years. I've always enjoyed my experiences. The merchandise and the people are both of the highest quality. Sarah S is wonderful to work with. She helps me buy, she does not sell. Her friendliness and expertise keep my wife and me coming back. I have complete trust in Sarah and the Diamond Cellar. read more