Arrogant and condescending. I put a new chain on a pendant. I added an adjustment section. It is…read moreonly usable at the shortest length. This defeated the expense of having it added. I had explained many times that I did not want this. He was petty and mean. I referred to the pendant as diamonds. When o said that if we changed the length, I wanted it to work so that the diamond part would fall in the center. He said they were not "diamonds". Fine but I was trying to let him know what I wanted. Waste of effort, money and hugely disappointing. I had hoped that I could wear the necklace at slightly different lengths with the 1 3/4 inch adjustment section I paid to add. Sad disappointment. I wished you had mentioned you were not confident in my repair. I would not have left it I spent hundreds on silver chain plus labor. The complaint was primarily for poor labor that did not match request. Petty words and bad service just made the exchange stressful.

After our sweet grandmother passed, we wanted to be able to share her wedding rings and we had…read moreScott's make a total of 4 rings so that my mom, my sister and I could all share in the beautiful pieces she had. My sister had an engagement/wedding band made, I had a unique right hand ring, and my mom upgraded her own engagement/wedding set. Scott made this process easy and fun and we are very happy with all 4 pieces we now have.

I would not recommend this business based on my experience. We originally got my engagement ring…read morehere and had no issues. However, when it came time to purchase my wedding band the experience became one of the most unprofessional customer service experiences I've ever had. After having issues with my wedding band multiple times, I was texting with the owner about fixing my third band. His response was, "What was discussed?" which felt extremely dismissive and frustrating, especially because I had just been in the shop explaining directly to him how unhappy I was with the ring. Unfortunately, due to the timeline and the fact that the third wedding band was still not correct, I had to get married wearing a ring that I did not love. When I picked up the second band, we discovered together that it was still not what I had requested. Finding out in the moment that the second band had been made incorrectly was both disappointing and avoidable. This should have been identified before I arrived to pick it up. I had to repeatedly advocate for myself to receive a product that matched what was originally discussed and expected. Unfortunately, that was never delivered, and I am now having my band corrected by another jeweler. The lack of accountability, and customer care is the reason I am leaving this review. Had there been any apology or genuine care towards getting my band correct, I would have continued working with the owner despite the issues. The most disappointing part was feeling like my concerns and previous conversations were repeatedly forgotten, leaving me to explain the situation and my frustrations again each time. Even after texting him explaining my frustration, he did not respond, and still I was left with no acknowledgement or apology. I then go in for a final time to drop off the second band, tell him that his lack of care and apology throughout this entire process had been extremely unprofessional. Even then, he said nothing.

Great service. Fantastic jewelry. Expert design and repair. Highly recommend!!!!!!!!!!!!!read more

Super poor craftsmanship, cost me hundreds of dollars due to neglect. They failed to inspect…read morediamond ring causing me to lose a diamond.

Very disappointing experience. What should have been an exciting process turned into complete…read morefrustration and a lack of trust. Customer service = lack of coordination and follow-through. Lengthy process to design a custom engagement ring. We had to repeat information at each encounter and called them for every update. Last straw was a lack of a confirmation email to finalize process for ring to be built. Waited a week and no word. Had to call twice to discover that nothing was finalized or sent. Five weeks of wasted time. Asked for refund and now starting all over again with another jeweler.

I had never been to the jewelry store, but have wanted to pop in at some point! I was next door at…read moreOakland Nursery and thought, perfect timing, since my watch also needed a battery. I was buzzed in to the store and I was the only customer. The sales person asked what she could help me with and I said, well I am needing a battery for my watch and before could say," this is my first time here! Your store is lovely"! She shut me down. she said, not a problem if I didn't mind waiting 3 weeks until after the new year, that they were just too busy. And then added ... anything else you are needing?! I wanted to take a look around as my battery was being replaced and I was needing a 14k gold cross for my Grandson's baptism. At that point, there was no way I was staying. Sales people have forgotten how to build business, definitely a missed opportunity for Leo Alfred Jewelers... and sadly, I will not be returning.

My husband and I have been longtime customers of Leo Alfred. He bought me a necklace there even…read morebefore purchasing my engagement ring in 1996. We have bought bracelets and diamond earrings over the years, and then we went in to see Billie after both my husband and I were having issues with yellow gold and needed to change our wedding rings. Billie helped us find the perfect options for both of us and I get compliments all the time. Everyone there is great to show options within your budget and to recommend things you wouldn't have imagined. We will continue to be Leo Alfred customers for a long time to come.

I am overjoyed with the customer service and custom design work from Lambert Jewelers…read more I inherited a rather large nugget ring from my mother. It was too big for the size of my fingers and I stressed over how to honor the piece given to me but turn it into something I could wear and enjoy. Lambert's in-house jeweler (artist) listened to my thoughts and ideas of what I thought could be done to design a heart shape from the ring, keeping the integrity of the original piece. She create EXACTLY what I imagined/described, kept the raw organic shape of the ring and turned it into a heart pendant that will become a cherished keepsake to hand down to my family. Thanks you Lambert Jewelers!

My girlfriend and I custom ordered our engagement rings from Lambert and we absolutely love them;…read morethey're stunning! We loved working with Jackie and Gail, they were amazing from start to finish and worked with us to get exactly what we wanted. Those two are amazing and so fun to talk to as well. We will be back in the future. Highly recommend!

Koulian Jewelers made the engagement ring experience stress-free and actually enjoyable. I came in…read morewith a photo of the style I wanted and the gentleman who helped me put everything together perfectly. He was patient, honest, and super easy to talk to. It felt like I was dealing with family, not just another jewelry store. The ring was finished quicker than I expected and it came out amazing. I'd recommend Koulian Jewelers to anyone looking for quality work and great service

Alec was charged with resizing of my wedding band of 43 years but not losing the inscription. What…read morean amazing job and with only a few days notice, just in time for Christmas. It means so much to me to have my wedding band back where it belongs without losing the inscription we chose those many years ago. Thank you Alec.

Love this place. Redesigned a ring and had three diamonds added to it and it came out beautiful…read more Bought a spectacular blue topaz ring with a unique artistic setting for my wife, multiple repairs. Always friendly. I see a few comments about the owner not being friendly...I have been here over a dozen times and I have always had great service. It's always my first stop when looking for jewelry.

I'm only giving this place two stars because the price of the battery was decent. Other than that,…read moremaybe this place should just stick to selling jewelry. The person who helped me wasn't friendly at all, wanted as much as the battery cost just to replace a link. My old shop would do it for free. And he must have had trouble getting the backing off because now my watch is chewed up on the back. Wont be returning. I wish The Watch Shop in Gahanna was still open.

I came in for advice about some stones and jewelry that I wanted to sell and/or have remade. Bryan…read morewas honest and helpful. He gave me some good advice, and I am going to go back to have something custom made in the future. He even offered to let me use his store as a meeting place if I sold the jewelry online, as the store is safe and secure.

Bryan is awesome! Very honest and upfront. It's great doing business with him and he gives great…read moredeals for top quality pieces.