One of my employees scheduled an appointment for them to come out and look at a mini-split that is…read morenot holding a vacuum and has leaked all the freon.
Thier driver called me at approximately 9:16 am, stating that he was at the front gate. Our property is approx 1 mile long, so it took me 5 mins to get to the gate to give him access, he was nowhere to be seen. I attempted to call him, to verify he was at the correct location, no answer, sent him, their tech, Shawn a text message as well. At 9:26 am he called back, immediately went into specs of the job, questions, which I discerned, to be for justifying his actions of leaving. I asked him if he was on site or if he had left, which he stated that he had left. At which time, I bid him have a nice day and thank you.
I immediately contacted DeHart's main office, with whom the apt was scheduled, advised them of events. I spoke to Angie, who stated that he was there for over 20 mins, etc., but never received a call upon his arrival, apparently only after the decision was made to leave, then he went into the specs of the job, which was a repair as stated above, again attempting to justify their position.
As I run several businesses, I advised Angie of the two options. One, a refund is issued for the $100 fee, or not. There's no need to quantify any actions, as its clear of their position.
I usually do not write reviews, but in this case, I felt it prudent, as I consider those in these times who do not have excess funds to waste, especially our vets or elderly. I would expect any business to have employees/workers who do not wish to find a way to make free money at the expense of others. The tech (Shawn) is, as I presume being paid hourly, therefore has no motivation, let alone the ethical purview to accomplish his job. I am always on the lookout for any employee who has these traits, for DeHart, if one of their reps is reading this, you should already know that if an employee is willing to cut one corner, they will cut many corners, and in the end cost you more income/money than they are worth.
Given Angie's position, it seemed like this was a norm in the status quo, but I presume, and unfortunate for them, if this had been a large job, their attitudes would have been completely different, in the context of, "The customer is always right". It was a screening for two larger jobs as I am having a home built here on my property and already have a facility built in the front that will be GMP certified, which I am looking for all the contractors currently. This is why I always have smaller projects done before I execute a larger, more costly, project.
I hope this helps anyone looking to have any HVAC work done in the near future.
