Excellent job! Rob is very professional and friendly. His attention to detail goes above and…read morebeyond! I would highly recommend him for your laminate or LVP flooring needs!

Stay Away! Went to order flooring and due to the flooring being a special order, they "highly…read morerecommended" I have their sales person measure my home - I agreed....they are the experts. Their measurements were 300 sf greater than mine, so that is what I ordered per their recommendation. Fast forward to completion of job....I had 500 sf (28% overage) extra. I asked them to take it back as MY measurements were correct, but I ordered against their measurements ("the experts"). They charged me a restocking a shipping fee to return 300 sf - cost me $430...and they wanted a thank you for letting me return it at all. HORRIBLE customer service, rude attitude, and they rip their clients off.

Rude customer service. Not satisfied with their services. Wouldn't return the calls after I…read moreexpressed my disappointment

Business forgot about two of our scheduled appointments on different days without any type of…read moreresponse.

I can't even begin to describe how positive my experience here was, but let me try :)…read more First off I had a very last minute request and they were able to quote me and install the very next day. It's like the carpet angels were singing to me from above. Very professional and my carpet looks awesome for a fantastic price. If you have any hesitations whatsoever about coming here, throw them out the window. You will not be disappointed, the only disappointment is you not at home with beautiful new floors because your comparing places on yelp. :) Thank you guys, my floors look awesome!

Glen is so nice! He was hard to find and we totally lucked into him. He does a lot of carpet repair…read morefor renters that mess up their carpet and need to get it fixed to get their security deposit back. We had carpet ruined by a Tenant's dog and needed a quick fix without replacing all the carpet. A big job he was working on was delayed and he was available the day after I called him. He took my call (out of area number) and he texted to follow up to make sure we were set. He did a great job, took his time and was helpful with setting expectations and with advising us. I highly recommend him for anyone with damaged carpet. Oh and he gave me a quote on the phone unlike so many companies that want to see the job first. (I did text him pictures.)

Good experience, very helpful Have decide on something from…read moreanother vendor. Issac helped with all my questions and there was no pressure to take his estimate. Thank you Issac

As a long-distance landlord, I was surprised with an impromptu need of new flooring between tenants…read more(4 bedroom single family residence neighborhood), stripped without notice. Explaining my situation to Issac (owner), he not only understood the importance of longevity and quality product...he also accommodated my needs in prioritizing his time to find, order and install carpet within my budget. Adam (Project Coordinator) was also proactive to schedule the shortest duration of time he could manage. *Start to finish, my experience with Floor Coverings International was seamless - their customer service communication, perfect. I have no hesitation referring this team to provide personalized service to help their customer. A++ Thank you so much for your services!

Austin Bowen, the GM, came to see the project, kitchen and office floor. He was professional and…read morefriendly. I had a bad experience with a previous person from another company and perhaps was a bit dubious but he reassured me that I would be happy with the job. He was right. I was impressed that he stayed in touch. Other companies do a great job selling but then abandon you leaving you to work out things with the crew. He kept in contact and came to the job site to check on things. The crew was respectful and professional, Rafael, Felipe and Jorge great guys. Yes, I recommend this place.

From ordering to installation, Carpet One was phenomenal. Chris answered all questions, kept in…read morecontact during the installation, and checked on the floors during the process. The floors turned out spectacular. They also had the best price in the area.

Needed a particular floor for my bedroom/bathroom transition. Norman took a lot of time to find me…read morea piece of scrap before having to order it. Great communication and delivery.

I recently had luxury vinyl planks installed in my rental unit in Sandestin by Destin Flooring…read moreAmerica. It was a pleasure working with Brian! He provided me with several options and keep me informed throughout the entire process. I really appreciated his frequent communications. The finished product was beautiful and of high quality.

I called on a Monday for some carpet repairs since the other local carpet place kept saying they…read morewere going to schedule but never did. This company came out the next day and knocked it out. Very courteous and attention to detail.

Since Niki refuses to respond directly and would rather discuss via public forum:…read more 1. It does not matter who your 'direct' client is. Does a waitress ignore everyone at the table except for the one person paying? Does a claims adjuster ignore the passengers involved in an auto collision because they do not own the vehicle? No. It is a matter of customer service, and ignoring everyone outside of the party paying is clearly poor customer service. 2. Update* for this portion - the installer came back and resolved the issues. 3. Constantly asking my mother to have my review taken down not only does not make sense (ma'am, I am a 28 year old adult. I do not answer to my mother.) but it is extremely belittling and condescending. If you would like the honest reviews taken down, I suggest correcting the situation and then asking nicely. 4. I have requested the contact information for your corporate office and have once again been fully ignored. 5. The issue was not the shipping - it was the expectations you have set - you stated via text message it would take 2 days for shipping. When the carpet did not arrive in 2 days, you blamed it on the carpet being placed on a 'slow truck'. Then via phone stated you told us 3-5 days for shipping - which you did not. Additionally, the installer was not ill - he was overworked. You had him plan to complete a job on Thursday, which was already a job that should take 2 days but you told us would be done in 1 so you pushed him to complete it in 1 (which is why he had to work late to complete it in one - yet another unreasonable expectation you set). Upon the carpet's arrival you decided to try to play the hero and push the installer to do the job a day early on Wednesday even though he had a job late in the evening the day prior that ran into early Wednesday morning. Even after the installer stated very clearly in an email which you forwarded to us that he could not complete the job on Wednesday, you continued to say you would try to get him out on Wednesday. Let the man rest and do the job on Thursday as originally planned. The inconsistency between the expectations you set and the actual result is the issue, particularly because you were fully aware the expectations you were setting were entirely unlikely if not outright impossible. 6. Coming into a customer's home and verbally attacking them unprovoked (twice) is obviously bad business. This requires no further explanation. Also, note the slew of sudden 5 star reviews from obviously fake accounts - did you take the time to do this yourself or did you pay someone else to? The ONE thing I can say about this company that has went well - I appreciate Niki not showing up at my home again as she made me feel extremely unsafe and concerned for me, my family, and our property's wellbeing.

Great family owned business. Great people to deal with who have great experience in flooring…read moreindustry.

To whom it may concern,…read more I have already called and expressed my concern with someone at the company today 5/6/17. However I wanted to put in writing and also submit a review of our POOR service. After picking out carpet at your store and having a pleasant experience with the gentleman on the sales floor, we decided to hire your company for the carpet installation job that we needed. But that is where the pleasant experience ended. We were told from the beginning that installation would be several weeks out so the waiting was expected. However once we were given a date a time by your company and calling several different times to make sure all was good on the date of 5/52017 and time between 12 and 1pm, we thought we were on our way to getting the job at hand completed. But much to our disappointment this was and is not the case. The following is a recap of how the job has gone so far (and I say so far because as for 5/6/17 at 4pm the 450 square ft of carpet job is still not installed). After we were given the date and time of the installation from your company we made personal work arrangements and we made arrangements with a company that we hired to due a custom closet job. I took off for the installation and made plans for the closet company to come the following day 5/6/17 at 7am. In addition the room being re-carpeted was completely empty (No furniture, No old carpet, No old pad) absolutely nothing. On Monday 5/5/17 around 2pm I finally reached someone at the company to inquire why no one had shown up for the job. I was told that the rain delayed the job before ours plus the installers had run into some problems. However we were NEVER called to lets us know of the delays. Around 3:30pm I was contacted by Jeff to let us know that our installation job would not take place on the schedule date and time in fact they were NOT coming at all. He suggested that we push back the closet companies scheduled time of arrival by an hour and your company would come at 7am on Tuesday 5/6/17 to start the installation job, starting with the closet. After several phone calls I made the new arrangements with your company and the closet company. But again major disappointment. The closet company arrived at a little after 8am about the same time your company arrived, not at 7am liked promised. Again NO phone call to say you were running late or any type of consideration for client. So we had to apologize to the other company for your POOR service and will have to re-schedule at a later date for their service. Needless to say the closet company was not very happy. It is now 4:15pm on Tuesday 5/6/17, 8 hours later and the job is still not complete. Needless to say we are not happy. This was just the beginning job for us. We are next planning to re-carpet the up stairs about 2000 square feet and were considering your company. However after this THIRD RATE, BELOW AVERAGE, LACK OF KNOWLEDGE, POOR SERVICE experience we will not EVER be hiring or suggesting your company for any job. In fact your company will be the first one I tell someone to NOT hire. I am truly a reasonable person in our case some consideration and a simple apology would have gone a long way, neither which happened. Sincerely Deeana Sorensen