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    Ankeny, IA

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    A Plus Home Care Services & Supplies

    A Plus Home Care Services & Supplies

    1.0
    (1 review)

    There is nothing A+ about this company or the services they provide. And their fees? Ridiculous…read more Our family has been working with A Plus Home Care Services & Supplies of Ankeny and Des Moines, Iowa for the past six months. However, a recent incident with one of the owner of the company, Anne Porter, has brought our working relationship to a screeching halt. First and foremost, A Plus Home Care Services & Supplies charges an upfront $125.00 "Application Fee" before they will do business with you. Meaning, should you choose to hire A Plus Home Care, you will be charged $125.00 for their representative to take down basic information, such as your address, telephone number, date of birth, personal care needs, etc. More to the point, one has to pay a fee for the privilege of becoming a customer. Once you have paid their $125 "Application Fee," expect to pay $35.00 for their first hour of in-home care service and $24.00 an hour for each additional hour of service thereafter. Example: an eight hour shift of care will cost $203.00. Once you have paid to become a customer, you will receive a booklet/contract outlining the companies guidelines and rules. A brief overview of our experience: Our working relationship took a turn for the worse on day number one, when one of the owners of the company dropped my mother to the floor. Fortunately, my mother was not seriously injured. After employing A Plus Home Care Services & Supplies for a few weeks, we decided to pursue hiring a caregiver of our own because the companies hourly rates were choking us. After running a couple of ads, we soon hired a private caregiver at a fraction of the price. From there, we utilized A Plus as a backup (in the event our caregiver had a personal emergency) and for special situations that required an extra hand, such as bathing. But even bathing proved to be too expensive after the company refused to assist our caregiver in giving our mother a bath. Instead of A Plus Home Care Services & Supplies sending one representative to assist our caregiver with a bath, the company refused to bathe our mother if our caregiver was involved, and instead insisted upon providing two of their own representatives ... at twice the price ($35/hour x 2). Having been placed over a barrel, we had little choice but to pay $70 for our mother's baths. The final straw for us was when the owner of the company, Anne Porter, came into our home to give our mother a bath. While here, Anne gave our private nurse her business card and offered our caregiver a job with A Plus. Bottom line: The owner of this company came into our home to recruit our nurse. The booklet/contract A Plus provides its customers upon application (upon paying the $125 "Application Fee") clearly states that under no circumstances can a customer hire an A Plus Home Care Services & Supplies employee. And yet the owner of the company violated her own contract by coming into our home and recruiting our employee. When I learned of this, I called A Plus Home Care Services & Supplies and left a message for Anne on the companies voicemail. I explained why I was calling and I stated that I wanted the $125 "Application Fee" refunded immediately. My call went unreturned and I received no check in the mail. A week or so later, I called Anne's personal cell number and spoke with her directly. During this conversation, I explained that in light of her actions, coupled with the fact that she violated her own contract by attempting to hire my caregiver, I no longer felt comfortable having her or her representatives in my home ever again. Furthermore, I explained that since we would no longer be doing business with A Plus Home Care Services & Supplies again, I wanted the "Application Fee" returned immediately. Anne's response: "the application fee is non-refundable." To date, we have received no refund of the $125 "Application Fee" we paid upfront in order to do business with A Plus Home Care Services of Ankeny and Des Moines, Iowa.

    From the owner: A Plus Home Care Services and Supplies we specialize in assisting individuals with a variety of…read morepersonal care and household tasks that allow them to stay in the comfort of their own homes. We strongly believe in client-centered service and offer in home assessments to develop personalized care plans. We select and train our caregivers to match the distinct needs of each client.

    Brightstar of Central Iowa

    Brightstar of Central Iowa

    1.0
    (1 review)

    Not certain about their organization as a whole but very clearly one specific nurse, Melissa M…read more outsourced to an Assisted Living facility (Walden Point), has discriminated against a potential resident. Melissa's actions were completely insensitive, uncooperative, unethical, and deceitful so that she can create her own outcome based on her bias. "Her word against the families". We made attempts for our Case Worker to be present for Melissa's evaluation and she did not even acknowledge she knew who the potential resident was nor returned phone calls so that our Case Worker could be present as his representative. She lied several times about several situations in order to sabotage the outcome. Based on 2 additional nursing and professional evaluations for my family member, Melissa's feedback is discriminatory. BrightStar has not taken action against this nurse on former complaints from others in similar situations so now there are black marks against BrightStar and Walden Point of Des Moines. "Your're only as strong as your weakest link". There is recourse if you're reading this and have complaints of your own. Iowa Board of Inspections and Appeals, State Ombudsman and make sure you have a Case Worker to represent your Senior resident/potential resident. If these actions are never reported, BrightStar, Melissa M.and Walden Point will continue their unprofessional and unethical practices that effect the best interest of the Assisted Living Residents.

    Happy at Home Consulting

    Happy at Home Consulting

    3.0
    (2 reviews)

    Happy at Home should be your first call!!!…read more Sydney and Emily are the ONLY reason I was able to move back to my home in Los Angeles vs. continuing to live with my dad in Iowa. They are truly the biggest blessing. I will happily speak with anyone about how great the services have been and provide a glowing recommendation. They have both done so much more than occupational therapy for my dad. Below is a list of just a FEW of the many things they have done for us: - Occupational therapy - Physical therapy - the best physical therapist we have had by far (Kassi) - Connected us to virtual therapist - Connected us with an extremely affordable elder care attorney - Referred us to payees/money management assistance - Speech pathology - Connected us with other elder care management resources that would assist me as a caretaker - Signed my dad up and got him approved for a grant to upgrade home like making bathtub ADA compliant - Connected us with PACE which is like Elderly Care Waiver but they also manage doctor's appointments - Joined my dad on doctor's appointments and gave me updates - Home assessment and recommendations/help making mobility improvements - Christmas gift program where volunteers "adopt a senior" and provided amazing gifts two years in a row - Free webinars from resources like elder care attorneys about Power of Attorneys and things like that. - Connected us with OT resources and free support for my nephew who has autism. Then they went above and beyond even more!! I was asking them to do things that I knew wouldn't be covered by insurance as occupational therapy. Basically I needed a stand-in for me, someone who would cover the things that fall through the cracks and aren't covered by a specific home health provider. They created a private pay program and allowed me to request help on random things that did not fall under the OT/insurance umbrella. For example, they joined him on a succession planning meeting with an extended family member so that he had support. They helped fix Alexa gadgets and let me know when the A/C wasn't working. Honestly I should have had to pay Sydney for being MY mental health therapist as she was such a moral support when I was overwhelmed. Sydney is like the daughter I wish I could be haha. Emily is her protégé and I love them both. Soooo many other things that I will probably need to write another review as I think of them. We used SO many CDAC and home health companies over the last 2 years, Happy at Home is by far the best and we use them consistently even while we had to use the other companies to supplement services for whatever reason. I definitely preferred all the partners contracted through Happy at Home. We are now ready for assisted living and I hope we can continue to keep Happy at Home involved in our care plan. I feel like they are literally the only people who have been this helpful and connected and provided continuity. Thank you, thank you, thank you!!

    Happy At Home Consultant came to my home late November 2022. I had been experiencing falls. Karen…read moreSpeicher came to access what what would make my home safer. I went into my bedroom to get something & Karen followed me in. I told her my bedroom is a private area. The 2nd time Karen came she stood at me bedroom doorway & said "I see you made your bed today." I again told her my bedroom was private & I closed the door. Without permission from me she went into my bathroom & was laying down sticky-strips in my tub. I'm not a dirty person by any means but I would have liked to wiped down the tub first. The strips a few strands of hair under them, that I couldn't get out. Karen didn't wash her hands first so the strips were dirty. Karen put in the handle bar toilet helper & it was wobbling, loose & dangerous. It doesn't look that way, in the picture they used on their website, with out my permission. Karen came over without an appointment at 4pm wanting to come in & help me. I told her no. After I told them, I did my best with her but vwe just didn't suit each other. Sydney came over with the Nurse Linda. We talked about my needs & the Nurse Linda & I made an appointment. Linda contacted me about a week later to set up an appt with me.I said we made an appt. & I told her the date & time. I also said, I like my appts in the late mornings as I get high anxiety waiting until later. Linds said she gets high anxiety when she has to change people's appts. We made an appt. When she & Sydney were in my home. 2 days later I recieve a text from Linda (not for me) she was asking someone "Is Catherine that crazy lady in the apartments?" Even if Linds wasn't referring to me, she was still calling a client "crazy". This is unprofessional at the least. Linda is a registered nurse & should not be working with the public. Especially with older people like me, who can have anxiety or dementia problems. Well, long story long. Don't put your care or a relatives care in the hands of Happy At Home Consulting. I won't. Thank you for listening. I would put Negative ZERO Stars but, you have to give at least 1.

    Senior Helpers - homehealthcare - Updated July 2026

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