Comfort keepers of Summerville team is amazing. We have been using their services for the last 2…read moreyears. Every staff member goes beyond the call of duty to be supportive my mom and to me who manages her care. I would highly recommend Comfort Keepers. Most recently I'd like to shout out Extra special service for Sharde, Tiffany and Amber. Sharde and Tiffany are my mom's favorite care givers. They are caring, helpful, kind, supportive. They take care of mom the way I would And Amber who schedules the services is amazing. She always is very responsive and calls, writes with any updates on mom's caregivers. Best service ever! thank you, Comfort Keepers of Summerville.

I wouldn't want anyone else in Charleston taking care of my family when I can't…read more Responsive, caring and quality. Thank you Home Instead

Care managers or lead caregivers were hardly around, when they were it was a brief hows it going…read more Wouldn't actually look at environment or needs. Many of my clients didn't like their Lead caregivers. Unprofessional drama and leads/managers were always talking badly about clients. Several times, office staff spoke rudely and actually yelled at me.. I have been a professional CNA/PCT for years. Many of the families expressed to me how unhappy they were with HI's willingness to work with them. I was very embarrassed to be professionally involved as a caregiver. Neglected clients (moldy fridges, dirty dentures & prosthetics, sent caregivers with 0 experience and training) they also never updated their care plans, so walking into a new home I often was surprised about their mental/physical condition, & lack of care instructions. Bad bad bad.

I have to say the ladies in this office are true angels. I was in the ER last night and sent home…read morewith no resolve and nothing but chest pain and shortness of breath. I was amazed by the kindness every single one of them showed me. Kimberly even assisted in making sure I was able to get alllll of my prescriptions and called around to make sure she wasn't sending me on a wild goose chase. I told each one of them thank you for the compassion they showed but definitely wanted to come on here and say it too! It's refreshing to see health care professionals that genuinely care and arnt desensitized- thank you again ladies, you were all amazing

Excellent, professional care with friendly professionals. I use them for primary and urgent care as…read moredoes our entire family. I've referred friends and they are always pleased.

From the company oner to the care givers, all were professional and considerate. My wife has…read moredementia and can be a handful but she seemed to bond with caregivers almost immediately. I would especially commend Barbary who stayed with my wife several times. I would not hesitate to recommend HomeWell as a home care service.

I recently visited the Rehabilitation facility of the Village at Summerville. I am a pastor and was…read morevisiting one of my members who had a fall and was there for rehab. I asked for help to locate her room and the staff was so friendly and helpful. It was wonderful to see how well taken care of the residents were. I noticed great effort was given to provide an atmosphere where the residents felt included in social events and activities. I was very impressed with the cleanliness of the facility and how well it was maintained. I was given a tour of the property and the grounds were very well kept. I saw leisurely activities the residents could take part in, as well as spaces for family members to come and celebrate with them. Afterwards, I ate at one of their cafe's and really enjoyed the lunch. Everywhere I went, the staff was so friendly. It had the feel of being home. If I had to refer someone to a nursing/residential facility, this would be the place.

After good initial conversations, both Assisted Living and Skilled Nursing sales reps completely…read morestopped responding to emails and calls. My father is overqualified to live there. I was in town visiting to tour their community so I was extra disappointed. I think that with their good reputation, they feel OK with ghosting families that are interested.

I am very happy with the Mt Pleasant ProgressI've group. Friendly and very professional staff. Got…read moregreat results.

Tabitha was annoyed that I requested my records. She proceeded to give me two numbers that I…read morecalled and waited 14+ mins with no answer. When I called back, she gave me a website that did not allow me to access my records either. I called back again, and she then told me that her policy did not allow me to pick up my records even though she had hard copies in her office. Needless to say, this was unacceptable. Go here if your insurance won't allow you to go elsewhere. Otherwise, go anywhere else...

My child has been going to the West Ashley location for over six months now, and has made leaps and…read morebounds in progress thanks to her amazing therapists. Mia and Savannah are also wonderful human beings in addition to being fantastic at their jobs, and I can't thank them both enough for how much they've helped our family!

We have been going to tri-county therapy for speech and we love Ms. Ella. My daughter gets excited…read moreevery week to go. I see the progress since we have been going. I've learned to be patient and Tri-County keeps me updated. When we go to the office it's clean and all staff is friendly. We love all the interactions with kids and we love the care we are receiving.

It has been fifteen months since our mother became a resident. As an aging woman, she has had…read moreexpected changes in her condition. Each of these changes has been met with compassion and great care. We remain impressed by the care staff and the administration. Jennifer Brett, Director of Health Services, has been outstanding. She has assembled a wonderful team of caregivers whom we have grown to love and trust. Their jobs are very challenging, yet each day they approached our family member with respect, treating her as if she was their own family member. Trusting Jennifer and partnering with her and her staff was a choice and a practice we were happy to commit to. We truly cannot thank Jennifer enough for always treating Mom as an individual and for working so diligently to meet her changing needs. Jennifer Brett is an excellent nurse and an even better human being. We came in with realistic, but high, expectations. Thank you Merrill Gardens for meeting or exceeding our expectations and for educating us when needed along the way. Having realistic expectations is a recommendation I would make to other families. Assisted living and memory care are not "nursing homes" and if your family member needs advanced levels of care, you will need to supplement what is offered by law in assisted living or move them to a skilled care/"nursing home" level of care. Families who mistakenly expect their parents not to decline as they age, be it fast or slowly, end up frustrated and blaming the wrong people. Family members do need to be present and involved no matter where their loved one resides. All senior living communities operate under laws and guidelines which dictate what they can and cannot do for their residents. We have found Merrill Gardens to do the absolute best for our family member and to have an open dialogue with us when we had questions or needed more information. They were forthcoming with information and never misled us. We were involved and observant. We will be forever grateful to Jennifer Brett and everyone at Merrill Gardens.

I recently had a parent live at Merrill Gardens for a few years, then move out. I probably learned…read morethe most about the community as I was searching for a better Assisted Living location. If you or your loved one want to age in place somewhere and worry that you may need true assisted living one day, I strongly suggest you look elsewhere. If you're looking for independent living with the thought of moving out later, Merrill Gardens may be for you. The point where you or your loved one may phase out of Merrill Gardens is when you need physical help for anything (like standing up). The health services director made it clear that "one-on-one" physical services cannot be provided in any level of assisted living there. She admitted that Merrill was keeping the assisted living points artificially low for my parent, which prevented our family from knowing the full scale of the true needs. If you have a parent considering Merrill Gardens, I strongly suggest that you visit weekly to monitor what is going on. We experienced a hesitation from the medical staff to involve the family. The health services director responded to only about 50% of our emails/calls. When we notified her that we were concerned about disabilities our parent displayed on our visits, she often said they had seen that already. But they didn't act on it or notify the family. The outside services that Merrill partners with are terrible as well.