I wasn't receiving notifications of messages being left for me. My message requests for help didn't…read moreproduce results. I finally called and got someone who tried to help, but we were limited in what she could do over the phone. I brought my computer to their office, and she worked long and hard, found what was wrong, and now I'm connected again. So glad! These people truly care.

We loved this place!!Everyone was so friendly and very welcoming to me,my mom and my Uncle!!Such a…read morebeautiful facility!!We can't wait to go back!!

My mother has been a resident in assisted living for almost 3 yrs. The staff are very friendly and…read moretake excellent care of her. It's knowing that she lives there which allows me to vacation without worrying every minute about her. The precautions they take because of the pandemic have also been first rate.

It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides…read morebehind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including: 1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard, 2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check, 3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money. The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced. I wouldn't bring my worst enemy here

My name is Ruth Whitehurst I've lived at the Charlotte for six months. Staff and my friends have…read morebeen very helpful and friendly and supportive. I couldn't ask for a better place than this one.

I've used Ivy Rehab in Fort Mill on different occasions and they are the best at what they do. They…read moreare friendly and caring and professional. They are excellent at helping you!

Clint is the man! Highly skilled and knowledgeable! My pain melted away 5 minutes after he started…read more I was so impressed. He was also training an intern, Lindsey, to work on me and she did great also. So good Clint handed me off to her after my first couple of weeks! Everyone, Tom, Austin, Garret, Roselyn and crew was so friendly & knew who I was. It was a joy to be treated there!

(2/16/22) I was moved from L Tach yesterday afternoon to this faculty two floors down. Everyone was…read morefriendly. My nurses Michael and Kris got me settled in. I actually had fun with my night shift nurse, Cheryl. I had to sign some paperwork and answer questions about my health & lifestyle. It was 00:30 before we finished. I wasn't very happy with them wanting to ultrasound me every time I urinated. But that was less painful than the blood draw that Cheryl attempted at 05:00. She tried two times, once in my arm and once in my hand. She was unsuccessful both times and I was crying after the hand stick. I was very unhappy to learn that they draw blood every Monday. Just what I needed, get woken up early to be in pain & cry. Atrium is nearly becoming a place that I never want to visit again. But I have to be open minded. I've been having a great time with my physical therapists and occupational therapists. They push you hard but they know what you are able to accomplish. I came here three days ago and I'm already up and walking with the aid of a walker. I can also propel myself around in a wheelchair! I was able to take a shower yesterday, the first time in over two months. I'm also way ahead of the goal that I set for myself. I wanted to walk to the gym. Yesterday I walked to the gym and back. Time to set a new goal. The wound care team has been using electro-therapy and a saline wound wash. The wound wash is a futuristic looking pistol that washes a wound with saline. It also sucks up the dead tissue at the same time.