I was in The Center at Park West for a month. There are a very few GOOD nurses and cna's there. I…read morehad one that was AWFUL to me and should have been fired on the spot. This place thinks about money only and does NOT have enough help on the floors to take care of the patients. They need more help instead of sending extra help home. My family got sick of the way I was treated and contacted the state board. This place is not fit or staffed to take care of patients. The food was not fit to eat most of the time. It was so salty and the drs kept telling me to cut back on my salt intake. Even the cheese burgers didnt taste right. Only thing that was half way eatable was the cold sandwiches. The few good nurses and cna's they did have were running their legs off trying their best to take care of all the patients. I was always glad when I saw one of them come in. I knew I was going to be taken care of like a patient should be. I do not ever want to go back to this place again. In my opinion it should be closed down or the state needs to step in and order them to get more help. Most times when I needed help there had to be 2 on the lift machine. So one CNA or nurse would have to got find someone before I was take care of. The PT and OT were kind and very helpful. But again with all the BAD this place should not be open until they staff it correctly and get better food in it. The only reason I gave it 2 stars is for the Good staff and like I said there was only very few of them. Maybe a half dozen out of all the staff. This is not counting any of the help that came in once in a while. Why not have them come in as employees all the time to help out???? Dont go here if you have a choice. I was not given a choice. I was just told I was being transfered from the hospital to a rehap to help me get back on my feet.

The nursing staff called me to ask about a cancer medication that was supposed to be refilled. My…read morehusband has been there a month and nobody knew anything about his meds. They also lost an expensive wheel chair pad after 4 days of it being in the facility and of course nobody knew where it was or what happened to it. If you want to receive subpar care come here, you will not be disappointed.

This is the best facility in town! Excellent patient care! Clean and organized! All the staff is so…read morehappy and caring. The therapy department is incredibly knowledgeable and motivating. Best place for inpatient rehab, outpatient rehab, and long-term care. I wish I could give this place 100 stars!

I do not trust this facility, and I will not let another loved one come back here. They are…read moreextremely rude and unprofessional. My grandmother was in this facility recently. Her doctor told us that she only needed to be here 2 to 3 weeks. The facility tried to make her stay longer against her doctors orders. They also messed with her cardiac medication without contacting her cardiologist. When my mom questioned them, they told my mom that she wasn't a "caregiver" and she shouldn't question them. (she has taken care of both her parents for years). They, Sue the manager there, was extremely rude. We have taken her out now. They didn't get her oxygen ordered like they should have, even though they had more than advanced notice. We were able to get that done with her doctor on our own.

As care facilities go it was nice, clean and friendly. No overwhelming whiff of cleaning products,…read morejust fresh air. One of our better options in Pueblo. I should know-having visited many parishioners in giving end-of-life sacramental and pastoral care.

I take reviews seriously and would never disparage a company without proof. Bonaventure is a…read morehorrible place if your loved one needs actual "care"- if they are able to care for themselves fully with no assistance, then it's a beautiful facility. We brought my 95 year old grandmother and she lasted less than 48 hours before we removed her. They charged us over 8 THOUSAND dollars for additional care and "hourly checks" just for me to find her the next day in the same dirty clothes, same depends, not taken to bed or connected to her CPAP or bathed.... 36 HOURS later. Not to mention she almost fell first day and I used the call light and it took over 10 minutes to respond. Yet, the staff was washing walls.... They had time to ensure the facility looked clean, but your loved one will receive zero care. Wasn't greeted, wasn't welcomed and my grandmother was left in the recliner for hours without being fed breakfast as it sat there cold until I came at 4:30 in the afternoon. We immediately removed her after seeing this lack of treatment. Pam the COO and Shelby were helpful and apologetic but the Pueblo staff made excuses such as "they had a meeting" and that's why they couldn't return our calls to check on her. I have photos to prove all of this and just want families in the same situation as us to be fully informed before selecting bonaventure. It's a hard enough decision to leave your loved one when they need additional care and to find them that way 36 hours in is UNACCEPTABLE. They treat the elderly who need more help so undignified. Don't be fooled with a tour. Ask to spend time there and you will see for yourself the residents left to fend for themselves.... Where is the "assisted" living part? Oh and once they get your money, no phone calls are returned.

My brother has been at Rock Canyon about 2 yrs. He suffers from ALS.He has been on a ventilator…read moresince Dec. 27of 2023. I have not got to see him but once about a month ago, because my mother has been on Hospice over the last year with an onslaught of health problems. I take care of her 24/7. Anyway I walked in & he was asleep. I could tell right off something was wrong, he looked Gray. he kinda woke up and barely talked 3-4 minutes. Long & Short his tubing had collapsed to his ventilator, he was hospitalized for 3 weeks right after I left. If your gonna have patients on Life Support stay off your damn phone & be attentive to your patients.

My mother in law was at Rock Canyon in November 2020. Her social worker Erika was young and…read moreunprofessional. She convinced our mom that she shouldn't talk to us. She was a patient for almost a month. So because Erika had moms phone from the room so we had no contact for a month. We found out that mom had several issues like the caregivers not taking her to the bathroom. Mom had to pee the bed cause she couldn't hold it any longer several times. We finally had to remove her and bring her home.We almost had to call the police but mom was finally released.

For the last 4 months they have treated my neighbor with the utmost kindness. He really loves the…read moretime his caregiver spends with him. Now that he lives alone it has really been good to have someone helping him with his meals and laundry. Now that he can't drive, it really helps when they run him to his appointments when I can't do it for him. He told me he really likes it when the caregiver manager stops by to check on him and to see how his caregiver is doing.

From the owner: Visiting Angels Pueblo is one of the leading home care agencies for families in Pueblo, Pueblo…read moreWest, Cañon City, and surrounding areas in Colorado. With our personalized approach to senior care, your loved ones can get the support they need to live independently in their own home while staying safe and comfortable. Our caregivers help seniors with daily tasks, including running errands, preparing meals, getting dressed, and much more. We also offer specialized in-home care services, like Alzheimer's, fall prevention, end-of-life care, and other solutions.

My cousin lived at the Gardens for 7 years. She was so happy there! The community is great and the…read morestaff are caring and kind. Daphne is such a skilled manager. She loves her residents and brings out the best in them. The facility is clean and welcoming, and food is really good. I cannot recommend PWG highly enough! Thanks for caring for my cousin for all of those years!

From the owner: At Pueblo West Gardens, we focus on our residents, and strive to maintain and encourage their…read moreindependence in a home-like setting. We provide activities that focus on a healthy lifestyle and support physical/mental health and well-being. Call us today!

My cousin spent 3 months in the nursing home side of the Pavilion At Villa. It's hard to adequately…read moredescribe the place. The floor of her side of the room was filthy and sticky when she first moved in...sort of a leftover residue of some velcro attachment. I don't think the floor was cleaned the entire time she was there. The whole hall was in pretty bad shape. Several times I observed the dirty dinner dishes sitting in the cafeteria overnight. Yes, sitting on carts for the entire night. The bathroom sink dripped and was never addressed. It took a lot of prodding on my part to get her basic needs addressed. She had extreme dementia, but the staff either didn't know or chose to act as if they didn't know. After noticing that she hadn't been bathed for over 2 weeks, I was told that she "refused," and there was nothing they could do. I asked them to call me when she refused, had them put it in their notes, and put notes on the wall in her room with my phone number (I had power of attorney and medical power of attorney) so that I could make sure she agreed to be bathed. They never called and seemed more than happy to accept her refusal. My two requests were for her to be bathed at least once a week, and for them to put her phone in the charger at night and give it to her in the morning (she was bed bound). Well, the phone was often not charged for days at a time (calling the nurse's station to request help was usually futile (no answer). Her phone was actually washed, so I had to get her a new one. After about 2 months, we did manage to get her bathed regularly and have her phone available, but it truly took 2 full months to make it happen. She was a pleasant patient with very few needs, so I could never understand the ineptitude and lack of attention to her basic needs being met. Why would it take two months to get into this basic rythm? Sadly she passed after her third month there. I will say that the staff were, for the most part, kind and considerate, at least when I was around. We hear stories about the nightmare of Medicaid nursing home care, and they are true. If you have alternate choices, I encourage you to take them. Sadly, my cousin did not.

The Pavilion at Pueblo Villa is a skilled nursing facility. As with all facilities that deal with…read morepeople, there are strengths and concerns. There are amenities such as a chapel, beauty salon, and activities.These are the thing that were pluses when I toured the facility. However, their food service had much to be desired.The residents have to wait 30 to 60 minutes to be served. Residents are wheeled to the dining room only to wait. They could stream line the process by asking the residents what they want for dinner prior to being wheeled into the dining room. They could learn a lot from anyone who works in a school lunch room. Since this is a for profit business, they don't have enough staff. They can really use a hand during meal times. With that being said, when I called to advise them of my concerns they were kind and said they would work to correct my concerns. The next time I visited during meal time things were much improved, but they still need school cafeteria staff to help them stream line the whole process.