Visiting Angels in Eureka California kicked my mother out of their program. The reasons given to me…read moreis....."You're too involved with your mother." "You're too critical of the caregivers." I check on my 94 year old mother every day because I love her!!!!! I let the caregivers know what to do....... cleaning!!!!!! They preferred sitting on the couch watching TV!!!!!!!!!

Visiting Angels has been a service that we have been in desperate need of, as we are disabled and…read morehave been planning a move to another state. The person they sent us, however was elderly and unable to do hard work without feeling ill. V.A. was supposed to send out a manager to check on how we were feeling about the help we were getting, but never did in the 7-8 months we employed them. They did not seem to know (?) that the person sent to help us was too ill or uncaring or unmotivated (?) to carry out the tasks we required. We will be out of here quite soon now and are thankful for the help and the existence of Visiting Angels in this community, but feel they should monitor their employees and keep tabs on how employers are feeling about their helpers. I would recommend that if you employ people from V.A. (or anywhere else) that you are very clear about what you need to have accomplished and spend time training 'your' helper before you expect them to fully understand your priorities. Also they (V.A.) are paid $30.00 by us (or you) and only pay $12.00 to their employees. I don't believe their are benefits, but I'm not entirely sure. Our housekeeper was 70 yrs old and in poor health. Also she was weak after having a heart attack. We felt as though we couldn't fire her. Where would she work if not V.A.?

I can't thank the people at New west medical and in particular Faith for their help. We are in n…read morethe middle of a 2 month vacation and ran out of oxygen. Faith went above and beyond to help me get a tank so we can last until we get home. Great customer service!! Thank you so much!

I had a very disappointing experience with New West Medical. After waiting for months for my son's…read moreFDA-approved Cubby Bed, I was told twice in person that my insurance had denied the request. Something didn't seem right, so I contacted the insurance company myself. They told me they had never received the prescription or prior authorization from New West Medical. When I returned to the office and told them what my insurance had said, the employee responsible for submitting the order admitted that it had never been sent. I was shocked that I had been told twice that my insurance denied something that had never even been submitted. I was also told that because other Cubby Bed requests had been denied in the past, they chose not to submit my son's order at all. A medical supply company is not my son's physician. Their role is to process and submit the physician's prescription--not to decide on their own whether it is worth submitting based on assumptions about what an insurance company might do. That decision belongs to the insurance company, and if coverage is denied, families have the legal right to appeal. Because my son's prescription was never submitted, we were denied that opportunity. If you're told your insurance denied medically necessary equipment, verify it directly with your insurance company. Better yet, ask your physician to send the prescription directly to your insurance so you can work with them yourself. That's exactly what my son's doctor is now doing. I hope New West Medical changes its practices so no other family experiences the same delays, misinformation, and frustration that we did.

Molly is one of the owners and is a Physical Therapist / Massage Therapist. This building is small…read moreand a little hidden down a path, but worth finding. Service of the staff and treatment is Five Stars and the quality of care is unparalleled. I have been to many spots along the Southwest and even in resorts in places like Las Vegas and Palm Springs and her level of service is equal to and in this case is better than you find in those places. I highly recommend anybody who's having any physical ailments or is interested in investing in the welfare of their own health as they age to come see this therapist at this business. There are other therapists there as well, and all them are very nice and highly qualified. It is worth your time to check out this hidden gem in Eureka California.

Molly does a great job of incorporating her skills as a Physical Therapist and Massage Therapist to…read moreprovide a bodywork experience tailored to your body's needs. I am a very active person and find myself recovering from many aches and pains. Molly has the knowledge base to facilitate the healing process and get me back doing the things I love! The office and service definitely merit 5/5 stars.

Wonderful care!! Thankful for allowing our dad to live as independently as possible while providing…read morethe necessary care he needed.

Staff and administrators provided wonderful care for my parents in a beautiful facility for 5…read moreyears. Both parents required extensive medical care which was provided by staff who truly care. I was in the facility nearly every day and was my parents' advocate, interacting with staff and administration myself as well. A very positive experience overall. Staff also assisted Hospice very professionally with my dad's care. We are very thankful for the care provided at Timber Ridge.

Trying to get a hold of someone at this place by phone is ridiculous. The lady who pick up the…read morephone is rude, her customer service is horrible. Honestly better off going there and trying to find the person myself would be so much easier

Trying to reach this facility by phone is impossible. I've tried calling twice (business calls)…read more Fifteen to 20 rings before somebody answers; you tell them who you're calling for, they put you on hold for several minutes, then pick up the phone and hang up on you. Tried calling back, and they just let it ring and ring - nobody answers. Lousy and unprofessional way to do business.

We helped my uncle move to Alder Bay a year ago when he was in very poor health and had suffered a…read moreterrible loss. The staff immediately made him feel right at home and part of the community. The activities director is STUPENDOUS - extremely kind, patient, creative and engaging. The med tech/resident coordinator is caring, attentive and organized. The aides are loving and keep my uncle and his surroundings tidy - always willing to go the extra mile. Administration has also been very helpful and communicative when we've had to broach difficult topics. All of these qualities, plus living close to family have resulted in my uncle's physical and emotional stability and healing. He's a completely different person! Overall, my family believes the Alder Bay community helped save my uncle's life and we couldn't be more grateful!

No precautions to avoid transmission of infectious disease.read more

Born with the touch. Cristina is one of the best therapists in Humboldt/Northern California. I can…read moresay this because I've worked with some of the best in this world and invested thousands in finding a great bodyworker. You will not be disappointed. Legit therapy.

In my experiences, Cristina is by far the most knowledgeable massage therapist for treating pain in…read morethe Humboldt County area. She is always striving to learn new techniques to better serve. She genuinely cares for her patients/clients, and always strives to get results for them. If you're dealing with chronic pain, give Cristina a chance to work with you. I've never known of anyone she's worked with that has been disappointed, and she has helped me tremendously with my chronic neck, back, and shoulder pain.