I can't thank the people at New west medical and in particular Faith for their help. We are in n…read morethe middle of a 2 month vacation and ran out of oxygen. Faith went above and beyond to help me get a tank so we can last until we get home. Great customer service!! Thank you so much!

Beware, Broadway Medical was bought out by New West. Now *they* have to decide whether or not your…read moreequipment is necessary, even when prescribed by your doctor and already approved by your insurance. I am not the only person with this experience, read other reviews about New West lying about insurance approvals and denials. This is an absolutely atrocious transition from what was a kind and considerate local medical supply company. There has not been forthright or transparent advertising about the change, so be forewarned - the company that bought out Broadway Medical is an example of the worst of our for profit healthcare system. Even though they still list a local phone number, when you call, you will never teach the same place twice, and will be lucky to reach a representative who listens. When I first encountered this issue helping my grandmother recently, I chalked it up to transitional difficulties. Now, it is apparent that their business model is to make it as difficult as possible to actually receive equipment - even though they certainly can charge insurance with a quickness. We're still trying to figure out how they charged an elderly woman's insurance for equipment she never was able to pick up. Fast forward to last week my doctor sent in a prescription, then New West sat on it. Each different person I reached on the phone had a new version of events - one said they got half the info they needed, one confirmed they had everything they needed, the next said they were still waiting on the paperwork their coworker had confirmed they had received. I finally reached my peak frustration when I was told New West needed to have my full case notes and medical file so *they* could determine if I needed the machine prescribed by my established doctor, even though my insurance had already received that information and approved. Keep in mind, this is also an aid that I have had in the past and had absolutely no issue receiving promptly from Broadway Medical. The solution she offered me was I could drive to her office in Chico to look at the paperwork she had on file and what was still needed (?!?). It is truly sad when vultures like this company snatch up critical medical supply businesses in rural communities. We are trapped without alternative options for something that was previously incredibly simple. Admittedly, after months of back and forth, constantly changing stories and not getting basic medical equipment for my loved one and myself, I swore at the very condescending man I spoke with about how it was ****ing ridiculous for them to require more than my insurance, demand an excess amount of my personal medical information and withhold basic equipment prescribed by my actual doctor. Be forewarned, they're happy with patients suffering in pain due to their ineptitude but their delicate sensibilities cannot abide by adult language. I've been freed of being lied to by them several more times, because they refuse to service customers who finally have had enough of the run-around and provide verbal consequences for their antics. A word of warning, however, if you also decide to stand up for yourself - a New West representative retaliated against me and wholly misrepresented our conversation to my doctor. He fabricated that I didn't just swear at him, but used racial slurs. That is absolutely not something I would do, and the people in the car with me for the entire conversation can also attest that did not occur. Furthermore, I am myself am BIPOC, which they would have realized had they bothered to look at my demographic information. This is a rural community well known for the disparate harm faced by indigenous women when attaining medical services. The escalation in his retelling of our conversation could have resulted in my losing my primary care physician, in an area where there are very few others capable of taking new patients. It's truly appalling how New West deals with rural communities with marginalized populations, and the lengths they will go to in order to block care.

Molly is one of the owners and is a Physical Therapist / Massage Therapist. This building is small…read moreand a little hidden down a path, but worth finding. Service of the staff and treatment is Five Stars and the quality of care is unparalleled. I have been to many spots along the Southwest and even in resorts in places like Las Vegas and Palm Springs and her level of service is equal to and in this case is better than you find in those places. I highly recommend anybody who's having any physical ailments or is interested in investing in the welfare of their own health as they age to come see this therapist at this business. There are other therapists there as well, and all them are very nice and highly qualified. It is worth your time to check out this hidden gem in Eureka California.

Molly does a great job of incorporating her skills as a Physical Therapist and Massage Therapist to…read moreprovide a bodywork experience tailored to your body's needs. I am a very active person and find myself recovering from many aches and pains. Molly has the knowledge base to facilitate the healing process and get me back doing the things I love! The office and service definitely merit 5/5 stars.

Wonderful care!! Thankful for allowing our dad to live as independently as possible while providing…read morethe necessary care he needed.

Staff and administrators provided wonderful care for my parents in a beautiful facility for 5…read moreyears. Both parents required extensive medical care which was provided by staff who truly care. I was in the facility nearly every day and was my parents' advocate, interacting with staff and administration myself as well. A very positive experience overall. Staff also assisted Hospice very professionally with my dad's care. We are very thankful for the care provided at Timber Ridge.

Trying to get a hold of someone at this place by phone is ridiculous. The lady who pick up the…read morephone is rude, her customer service is horrible. Honestly better off going there and trying to find the person myself would be so much easier

Trying to reach this facility by phone is impossible. I've tried calling twice (business calls)…read more Fifteen to 20 rings before somebody answers; you tell them who you're calling for, they put you on hold for several minutes, then pick up the phone and hang up on you. Tried calling back, and they just let it ring and ring - nobody answers. Lousy and unprofessional way to do business.

We helped my uncle move to Alder Bay a year ago when he was in very poor health and had suffered a…read moreterrible loss. The staff immediately made him feel right at home and part of the community. The activities director is STUPENDOUS - extremely kind, patient, creative and engaging. The med tech/resident coordinator is caring, attentive and organized. The aides are loving and keep my uncle and his surroundings tidy - always willing to go the extra mile. Administration has also been very helpful and communicative when we've had to broach difficult topics. All of these qualities, plus living close to family have resulted in my uncle's physical and emotional stability and healing. He's a completely different person! Overall, my family believes the Alder Bay community helped save my uncle's life and we couldn't be more grateful!

No precautions to avoid transmission of infectious disease.read more