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    Seniors Helping Seniors® South San Jose

    5.0 (2 reviews)
    Closed 9:00 am - 9:00 pm

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    9 months ago

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    Simi B.

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    8 months ago

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    Family Matters In-Home Care - The family

    Family Matters In-Home Care

    4.9(87 reviews)
    7.3 km
    Locally owned & operated
    References available

    We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

    Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

    Photos
    Family Matters In-Home Care - Some of the staff at Family Matters In-Home Care - a Campbell, CA based in home care agency providing local caregiving services.

    Some of the staff at Family Matters In-Home Care - a Campbell, CA based in home care agency providing local caregiving services.

    Family Matters In-Home Care - Our home care agency loves to celebrate our caregivers - highlighting a caregiver of the month each and every month based on their service.

    Our home care agency loves to celebrate our caregivers - highlighting a caregiver of the month each and every month based on their service.

    Family Matters In-Home Care - Mr. G and and Robert aka Slim enjoying breakfast,

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    Mr. G and and Robert aka Slim enjoying breakfast,

    Air for Life - Inogen One, Philips Respironics, Rhythm Healthcare Authorized  Dealer

    Air for Life

    1.0(1 review)
    5.9 kmEast San Jose

    we purchased an Inogen portable machine from this company for $2,400. The modulator went out…read morewithin less than two,months. We called the salesperson - no response. We called the number listed on the contract - left messages - no response. Finally after more that 6 days, the salesperson called back. he could not believe the machine was not working. Took him a week to pick up the unit - left a loaner. After about 8 days - I called and was told it would take 10 business days. 14 days later - no machine - no phone call. I called again - I was told I needed to be patient - the machine was sent to Texas. waited again - called and told the salesperson - we want our $$$ back, we were told - we do not give money back. All of a sudden, the machine is here and he could deliver in the next 30 minutes. I said no - if this was the kind of service - what would happen the next time. The salesperson now wants to pro-rate the use of the loaner. He insists we need to pay for the use of the machine. my husband has Pulmonary Fibrosis and he cannot be without oxygen when he goes outside. I need to have equipment that is in good working order. To have paid $$$ for a machine that broke within 3 months and have to call, call, call - this is no way to run a business.

    From the owner: We sell ResMed CPAP/BIPAP and Inogen One Portable Oxygen systems. read more

    Photos
    Air for Life - ResMed AirSense 11 Autoset APAP in stock

    ResMed AirSense 11 Autoset APAP in stock

    Air for Life - ResMed AirCurve ST-A non-invasive Ventilation for complex apnea

    ResMed AirCurve ST-A non-invasive Ventilation for complex apnea

    Air for Life - ResMed AirCurve ST with F&P Vitera Full Face Mask

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    ResMed AirCurve ST with F&P Vitera Full Face Mask

    Carlton Senior Living San Jose - Carlton San Jose offers a welcoming environment where seniors can thrive with Independent Living, Assisted Living, and Memory Care.

    Carlton Senior Living San Jose

    3.8(30 reviews)
    0.8 kmBlossom Valley

    Nancy is a wonderful lady. We love to see her smile and so much appreciate her hard work and…read morededication to helping others. Thank you so much for having Nancy there. She is a blessing.!

    After several months of my brother's care in assisted living at Carlton, l am ready to give a…read morereview. I like the atmosphere at Carlton and there is a beautiful view of the Cottle Park from his room. The food there is good and there is are several choices offered. They give family members two free meals a month, which is a brilliant way to promote family & friends visiting. My brother seems to enjoy inviting me to join him in meals. I appreciate the staff, many of whom have been working there for several years. However, my brother doesn't request help. Often when l get there his tv isn't functioning and he is sitting in a snarl of his sheets. Pedro in maintenance is very nice and helpful when I visit if l ask. Mary, the evening supervisor was extremely prompt and efficient last when there was a hygiene issue. However I have had a request in for them to replace a doorstop for months, the one he has is broken and has punched a hole in the wall, which later allowed the knob to punch a hole as well. The door hinge is out of adjustment, causing the door to slam loudly. These things that take a little bit more work are just not getting done. Transportation to medical appointments is efficient and timely. I wish I could say the same for things he would like to attend like a luncheon out.

    Photos
    Carlton Senior Living San Jose - Carlton San Jose's newly remodeled dining room opened recently and is looking better than ever!

    Carlton San Jose's newly remodeled dining room opened recently and is looking better than ever!

    Carlton Senior Living San Jose - Stay as busy as you want in a comfortable, secure and safe environment that offers all the conveniences without the work.

    Stay as busy as you want in a comfortable, secure and safe environment that offers all the conveniences without the work.

    Carlton Senior Living San Jose - Our senior living retirement community offers more than Independent Living and Assisted Living apartments.

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    Our senior living retirement community offers more than Independent Living and Assisted Living apartments.

    Cedar Creek Alzheimer's & Dementia Care Center

    Cedar Creek Alzheimer's & Dementia Care Center

    4.7(22 reviews)
    9.2 km

    We are beyond grateful to have found Cedar Creek. My mom lived there for 6 years until she passed,…read moreand the care she received was exceptional. We consider her being there a blessing. Cedar Creek is defined by its exceptional culture, which is anchored in profound kindness, compassion, and patience, not to mention top tier expertise and professionalism. Residents (and their loved ones) are treated like family. Throughout my mom's six year stay, we were greeted with genuine warmth. They know my kids' names, they know all about my family, my mom's history, what she was like before she was ill. They pay attention and genuinely care - this is the differentiator, why Cedar Creek is so magical. The loving environment this caring produces is incredible, and testament to the hard work and dedication of the entire team at Cedar Creek. In the weeks leading up to my mom's passing, literally everyone who works there, from facilities managers to nurses, front desk and kitchen staff to the heads of the entire organization, they ALL checked on us regularly to share their sympathies, give my mom and our family a squeeze, and offer their help. Again, they treat you like family. We could not have asked for a better environment.

    Nancy has been at Cedar Creek for more than 2 1/2 years and has had excelent care. She is happy…read morethere and has never asked to leave. I am VERY happy with the care she has had and am very happy with my choice of Cedar Creek.

    Photos
    Cedar Creek Alzheimer's & Dementia Care Center
    Cedar Creek Alzheimer's & Dementia Care Center
    Cedar Creek Alzheimer's & Dementia Care Center - LaniGrooves w/Tadd S.

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    LaniGrooves w/Tadd S.

    Seniors Helping Seniors® South San Jose - homehealthcare - Updated August 2026

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