Chelsey is the absolute best and has helped my family in so many ways. I've never felt more…read morecomfortable to open up and discuss any and all life events.

Chelsey is the absolute best therapist. She is certified in a plethora of modalities to assist with…read moreall ages. She has been with our family for nearly 10 years. The practice is ran with the utmost care & respect for clients. The office is clean, modern, comfortable & inviting. You also have the option for virtual appointments. I highly recommend Innovative Family Therapy.

I loved TGC when I first started being seen. Once Jerri left I was assigned Dean Obrian. He is the…read moreworst. Doesn't listen to what the patient needs and then lies about it. My first appointment with Dean, I told him I didn't want any more medication. At this point I was already on 6. By the end of that appointment, I unwillingly accepted him putting me back on Vraylar, although he would not listen to me when I stated my insurance didn't cover it and I didn't qualify for the discount plan. Dean told me he would find a way to consistently get me the med. EVERY appointment teeny I had with him thereafter was him trying to push me off samples and onto a prescription of it. MULTIPLE times I had sent him screenshots of the discount program rejecting me as a participant. He didn't care. When I ran low on samples, I would call Kim on the med line, leave a message and she would call me back and let me know some where available to pick up. Well, after 2 messages and no call back, I assumed they were avoiding me and giving me the meds. Dean had the BALLS to lie to me and say that he always put the samples up there without me calling. This had never been said to me. He said to call when I was out. At my last and final appointment I was furious with Dean for bringing up the prescription plan again. I have been over a week with out this med, detoxing from it and furious. I will admit I did raise my voice, but that's because he wouldn't let me talk. I had tried to explain how empty I felt and the suicidal ideations coming and going because of no longer being on this medicine. Mid breakdown he tells me that he can't help me and is terminating me as a patient and HANGS UP ON ME!!! Now, if you work in an industry with mentally ill people, 1- shut up and listen for once. 2- work with them, listen to them and help them. Telling someone who is suicidal that "you can't help them" and hanging up on them is not ok. I will be honest, if my husband and kids weren't home, Dean WOULD'VE been the one to push me to suicide. Would NOT recommend this establishment to anyone.

The staff are great. I love my Dr. She is so helpful and caring. It took me several years to find…read moresomeone that really wanted to help me, I found that in Dr. Keeling.

I have been a patient of Dr. Poorkay's for about 10 years and he is by far, the best Dr. ever! He…read morehas both, great bedside manner and very intelligent. His staff is pretty amazing as well... Especially the young lady that does labs! She's the best stick ever!

Before my primary care doctor talked to me about the possibility of starting testosterone, i had no…read moreidea what an Endocrinologist was. (If you're wondering the same thing, it's a hormone specialist). Though i'm sure there are probably lots of reasons to see a hormone specialist, this review will mostly be for FTM guys and you curious yelpers who want to look through the window into the world of trans. I walked into the first appointment not knowing what to expect. I'd not done any real research and, if we are being honest, i wasn't totally mentally prepared to start T that day.. which is what i thought was going to happen. When i arrived, the staff were very welcoming and friendly. They used the "he" pronoun without me even asking them to. They also asked what my preferred name was, but at that point, i hadn't thought of a preferred name. They let me know that whenever i decided on something new, just let them know and they'd update it in my file. (flash forward 5 weeks when i did have a preferred name -- they updated it not only in their office records, but also in the Norton records -- so all Norton network folks would be informed) So, what to expect if you're seeing the Endo for the first time: 1) they will weight you and take your vitals before putting you in an exam room. The nurse that always does this is really chatty. She shamelessly flirts and really builds up your self-confidence. I naturally have a pretty large head (that's what she said), but i think lots of guys would really feel great after interacting with her. 2) Dr. Poorkay will come in and ask you family history and relationship questions. He's basically gauging if you have a support system in place. He'll refer to you in person and in his notes using your preferred pronouns. He'll tell you what's required to start T: a. a letter from a therapist (if you need one, I recommend the doc in my TransList bookmarks) b. blood tests -- a lot of them. (they will write the order and tell you there is a lab right down the hall. i recommend talking with your insurance and knowing what will be covered. I needed 9 tests - things like a lipid panel, T-Free and others i'd never heard of. if you don't have insurance or have a really high deductible, see my review of Any Lab Test Now) 3) You won't leave your first visit with a prescription. He made a follow-up appt for 5-weeks out. 4) When you return with your letter and lab tests, you still won't get a shot that day. He'll ask you a few more questions, give you the chance to ask all the questions you spent the last 5 weeks thinking of, then you'll leave with a script. I was disappointed with this, but i understand that they can't give out the serum in the office. 5) AFTER you fill the prescription (i recommend the "Good Rx" app to find the most affordable pharmacy), you'll have to return to get your 1st shot. They require that you either come in each week for the shot OR have someone administer it for you. If you choose the latter, you'll save time and money, but that person will need to come with you to be shown by the nurse how to do it. 6) Dr. Poorkay will schedule a 3-month check in, which will require lab tests again. This is to make sure the T is effective and nothing else wonky is going on with your hormones. After that, the visits will be less frequent, maybe once or twice a year. Lastly, since his office is a part of Norton Healthcare, you can log into your "my chart" to look over your appointments, lab results and to send messages to Dr. Poorly or his staff. They typically respond within 24-48 hours. 4 stars just because i wish information like this had been available to me before starting the process. The staff are great, Dr.Poorkay is great and i'm so grateful to have been able to pretty seamlessly start T. **I've created a TransList bookmarks list for other Trans Guys on a similar journey. Best of luck fellas. There are lots of great trans friendly businesses and health providers around louisville. how lucky are we? :)

Had my first appointment with Dr. Seremet today. I lost my previous family doctor and it was not…read moreeasy to find a replacement. A friend recommended I try it here as Dr. Seremet is new and just getting his practice going. He spent quite a while interviewing me and getting the facts and details of my medical history. He has a very adequate office and is conveniently located. He has a patient portal set up on the internet. You can go there and see all the information about yourself and even converse with him by email. I think I'll be very pleased with him.

I began going to Dr Seremet after my previous provider sold her practice and retired. I really like…read moregoing to him, he spends time listening and talking to you. Their office staff are always so friendly too. I also like that he's not located in a big office building and is not affiliated with any hospital system that urges him to do tests I don't really need. Parking is always ample, and is curbside. I'm very pleased with Dr Seremet, and I hope to see him for a long time to come.

Moorman psychiatric and mental health really listen to you and care about your mental health,…read morelifestyle changes, feelings, and made it easy for me to get the care that I needed telehealth due to transportation issues and my diagnosis keeping me from being able to be in public with my anxiety. I saw them for 4 years and they helped me so much through a lot of pain, depression, etc. listen to the medication that worked for me after trying many different medications at first. I would recommend them to anyone who needs mental health treatment and therapy. Thank you

This individual would benefit to develop better professional skills as well as some bedside manner…read more Counseling is a field in which the service providers have a professional responsibility to be warm, empathic, inviting...it's literally a therapist's job to facilitate a space where clients, even the prospective ones, feel safe and understood. The experience I witnessed Ms. Moorman having with a loved one/prospective client included such rudeness and unprofessionalism, that I questioned whether we had dialed the wrong number when looking for a therapist for this loved one. While we initially thought highly of this service provider based on their psych today profile, a 3-minute interaction with them reinforced a lot of the fears that my loved one had about trusting a therapist in the first place...it's a good thing they were not in crisis when they reached out as this may have been even more damaging. Thankfully, my loved one is insightful enough to understand that this professional does not represent the majority, and they are continuing their search for a good therapist. Ms. Moorman - I felt it was necessary to not only provide you with the review you earned, but also to remind you that as a helping professional, your actions and disposition matter. And because of the responsibility you have as a designated safe space, the wrong actions and disposition can be especially harmful towards the people you are supposed to help. It's unfortunate that Ms. Moorman's only review at this time is such a shameful one. Hopefully, they utilize this feedback to improve their professional skills.

Doctor Lauren Cox's Llewellyn and the staff here are so friendly. I searched for a doctor for many…read moreyears that would listen to my needs and take the time to know you and understand. I came across Dr. Llewellyn and she takes the time and understands. She goes that extra mile. I have never met a do tor like her. most of them want to push you out but not here.

Overall, my experience with Norton is really great. I'm not a huge fan of my GP, who is an APRN…read more I'd much rather have an MD, but these are simply the way things are done today.

I've known Drs. Thompson and Pennington since the started their practice, and both are caring and…read morethorough clinicians. Insurance companies and the healthcare systems make it nearly impossible for independent practices to survive, so I'm glad they're here, and I highly recommend their services.

These people are con artists and this office is a pill mill. They take cash only. Do not accept…read moreinsurance. That's OK if they provided mental health care, but they do not. They prescribe meds and charge $125 for less than 10 minutes of your time. Also they INSIST you do a genetic test. I am convinced they don't know how to read the results as they never explained anything. Don't wadtes your time here unless you are looking for narcotics!

I along with several friends and acquaintances have benefited greatly from working with Dr. Kassel…read more He is hands down the most kind, compassionate, patient and effective therapist I have ever seen. He's smart and he knows his stuff. If you're looking for someone who will fearlessly sit with you in the hard things, help you work through your issues and patiently walk with you toward healing, this is your guy. He doesn't force, he isn't harsh and he won't try to put a band aid on your problems. He gets to the root. I've experienced much healing with him and I highly recommend him. In addition, I love that he asks if he can pray for me at the end of every session. The reviewer below seems to be a fully fledged adult who doesn't want to admit that its his own responsibility -- not a heath care provider's -- to make sure insurance is taken care of. Dr. Kassel doesn't work for some big health care system. Their forms clearly say that they send receipts to insurance companies as a courtesy but that it's your responsibility to work it out. Honestly, most good therapists in private practice don't even do that much so take it up with your insurance company -- don't take it out on Dr. Kassel and don't complain about the cancellation policy. If a therapist has held time for you -- that they can't get back, by the way -- the good ones will hold you accountable for wasting it.

I don't what Dr. Kassal you went to but it wasn't mine. Dr. Kassal is a professional therapist not…read moreyour daddy. It is up to you to adult up and take care of the business of payment. Dr. Kassal is a wonderful god fearing Christian and is what I need. A secular therapist could not understand my treatment plan as a Christian because God definitely has to be a part of it. There is always two sides to every story. So you have attacked him and yet his side of the story is yet to be told. I am a mental health nurse and I know he uses the principals of therapeutic treatment. If you are looking for a therapist I recommend him. In addition, not every therapist works for every patient. Sometimes you may need to find others you can connect with. I tried a therapist before him I could not connect with but I searched for a new therapist that I I could connect with. I wonder how many patients are so satisfied with his treatment. People do not comment until they are dissatisfied. For those looking for a therapist remember that. These are disgruntled patients. I respect Dr. Kassal and trust him.