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    SEPHORA at Kohl's

    5.0 (2 reviews)

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    German Street Coffee & Candlery

    German Street Coffee & Candlery

    3.6(10 reviews)
    7.8 mi
    $

    I'm writing to bring your attention to an unfortunate experience my husband and I had at your…read moreShepherdstown location this past Tuesday around 4 p.m. After unsuccessfully trying to reach someone directly, I felt it was important to follow up, as I would want to know if I were in your position. We've been loyal customers for over 12 years and have always appreciated the charm and warmth your store offers. Unfortunately, this visit was quite the opposite. My husband--just a week out from emergency surgery--was on his first short outing. We were both wearing masks for medical reasons. While that shouldn't matter, the staff member behind the register treated us with clear hostility from the moment we walked in. I greeted her politely, but she responded with an eye roll and a visibly unwelcoming attitude after looking at my mask first. That is ableism. Before my husband even entered the store, she abruptly and rudely asked, "Um, is that a service dog?" I answered honestly that our dog was not. Rather than calmly explaining store policy, she became increasingly short and vague. When I asked for clarification--since we've previously visited with our dog after receiving permission--she abruptly mentioned the health department had "just been in," and seemed flustered when it became clear we were unaware of any new policy. The tone throughout was dismissive, confrontational, and deeply unprofessional. Others in the store appeared just as surprised. It wasn't just about the dog; it felt discriminatory and ableist. We were simply trying to enjoy a brief outing and pick up a gift, but left feeling disrespected and unwelcome. This experience does not reflect the Shepherdstown community or the reputation your store has built over the years. Thank you for taking the time to read this. I would appreciate a response, and I'm happy to revise or remove my review once this is addressed--it was simply my only way to reach you when other attempts failed.

    Stumbled upon this sweet little shop and picked up a handful of unexpected gifts. Couldn't resist…read moregetting a few things for myself also!

    Photos
    German Street Coffee & Candlery - Pretty good concert. Tasteful performance by Bread Nicole.

    Pretty good concert. Tasteful performance by Bread Nicole.

    German Street Coffee & Candlery - I haven't been able to poop for 17 days after holding this.

    I haven't been able to poop for 17 days after holding this.

    German Street Coffee & Candlery - Candles

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    Candles

    Parfums De France

    Parfums De France

    3.1(49 reviews)
    43.8 mi
    $$$$

    Fantastic family owned business in the DMV who cater nationwide to fragrance enthusiasts. Amazing…read moreselection and fantastic customer service.

    I discovered Parfums de France /PerfumedeFrance.com in early 2025 and I have placed several orders…read morefor their decants in the past year. They are fantastic on shipping times and they carry authentic niche perfumes that may be difficult to find elsewhere. I've also noted that they usually have things in stock, even when other places don't: case in point Loumari's Porthole, which I will discuss later. First, I want to discuss their customer service. I placed my first order with four decants; one was a 5ml of Valaya Exclusif, the rest were 2mls. However, when they arrived, I didn't notice that they were all 2mls. It took months before I started cataloging my perfumes on a spreadsheet, and only then did I realize that I had been sent a 2m instead of a 5ml. I emailed PdF explaining what had happened including pictures of my order and what the sent. I asked if they could send me a bottle with the additional 3 mls that I was missing. Instead, they apologized and said they would send an additional 5ml, rather than the missing 3ml; meaning I ended up with 7 mls instead of my original order of 5 mls. This interaction made me appreciate and respect the company because they own up to their mistakes and take care of their customers. One of my next orders included a decant of Vanilla Powder Extrait. However, when it arrived, the printed label just said Vanilla Powder. I had previously ordered Vanilla Powder EDP, but it was also just labeled Vanilla Powder. So, I was unsure if I had been sent a second EDP in this order, or whether I was sent the Extrait I had actually ordered. I emailed customer service and they confirmed that I had been sent the Extrait even though the label didn't specify. So, I manually wrote Extrait on the label to prevent confusion with my other EDP sample. Their labels are literally my only gripe. I wish that they included more than just the perfume name--eg. Including Extrait/EDP/EDT would prevent confusion; having the brand, the decant size, and the date of the decant would also be great. But these are all things I can 'fix' manually by just writing them on the label. I've also had to manually write over some of the perfume names because they fade on the newer white labels. The old clear labels haven't fade. I manually written over them and then taped over that to seal them. After the above orders, I read that they have FREE brand samples, separate from their in-house hand decants, which cost $. So, I emailed them asking about the free samples, and about a promo code I had received from their marketing email. They didn't respond right away, which is very unlike them, so I emailed again the following week. I received a response apologizing as they had been very busy (I believe it was Valentines orders), and they explained that some brands don't allow higher discount codes, but they provided some other codes to try, and they provided their phone number and told me to text them directly when I place my full bottle order and they would add some free samples to my order. I had Loumari Porthole in my cart, but delayed ordering it because I wanted to make sure I didn't want to add anything else to my order before I placed it. Of course, when I went back to my cart to order it a week or so later, it was listed out of stock but available for pre-order. I checked several other websites, and no one had it in stock. This is something I've noticed about PdF, which other sellers don't do. They will tell you when something is unavailable (truly out of stock) vs currently not in stock but available for pre-order from their next shipment. AND they often have things in stock that others don't. Instead of preordering, I decided to check the website every now and again, and the day it came back in stock I ordered it with a 15% off code. I then text the number the customer service person gave me, and they replied immediately --even though it was Mother's Day weekend--and said would add some samples to it for me. WELL....I got my order today and along with with FB, and a 5ml decant I purchased to carry in my purse, it arrived with 7 free brand samples! These aren't just your normal run of the mill samples, they are expensive niche perfume samples (from the brands; not decants) including: Roja - Isola Snow (Parfum) Xerjoff - Torino24 (EDP) Vilhelm Parfumerie - Mango Skin (EDP) Fugazzi- Angel Dust (extrait) Matiere Premier - Vanilla Powder (Extrait) Matiere Premier - Crystal Saffron (Extrait) Essential Parfums - Bois Imperial (Extrait) Honestly, I couldn't be happier. I love this company. Yes there are other stores out there (Lucky Scent/Scent Bar; Twisted Lily; etc), but I adore Parfums de France above all others because of their customer service, attention to detail, glass (usually metal topped) spray decant bottles, non gouged prices, frequent discount codes AND FREE fast shipping (their order total for FREE shipping is lower than any of the other stores I mentioned). If you haven't tried them, please do!

    Photos
    Parfums De France - Customer service made up for the mistake of sending a 2ml instead of a 5ml, by sending another 5ml instead of just the 3ml I was missing.

    Customer service made up for the mistake of sending a 2ml instead of a 5ml, by sending another 5ml instead of just the 3ml I was missing.

    Parfums De France
    Parfums De France - 2ml decant with my writing over the labels because they are fading

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    2ml decant with my writing over the labels because they are fading

    SEPHORA at Kohl's - cosmetics - Updated May 2026

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